Jobs in Canada

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Added 10 mins ago
N
AVP - Associate General Counsel
Nasdaq
Toronto, ON
- Full-time
Lead the drafting, review and negotiation of complex technology and services agreements and other commercial arrangements with sophisticated financial institutions, including addressing…
Added 10 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly…
Added 25 mins ago
QI
Lead Product Designer
Quartermaster inc.
Toronto, ON
- Full-time
This is a senior individual contributor role reporting to the Head of Product. As design lead in the product trio for the Win Maintenance team, you'll partner closely with the product and…
Added 25 mins ago
Solutions Consultant (2027 New Grad)
ExaCare AI
Toronto, ON
Deliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
Added 25 mins ago
Product Operations Analyst (2027 New Grad)
ExaCare AI
Toronto, ON
Enable BizOps teams. Lead training sessions, record videos, update SOPs in Notion, and help build certifications, so account leads feel confident supporting customers when features change.
Added 40 mins ago
E
Senior Manager, Program Transformation and Service Excellence
Eva's
Toronto, ON
- $84,241 to $97,760 CAD / year
- Full-time
Lead organizational reviews and recommendations related to program effectiveness, service delivery models, staffing structures, operational processes, and system improvements.
Added 40 mins ago
TC
AWS Architect
Tata Consultancy Services
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…consultant in the solution designing, Pre sales, plan , design, and delivery of cloud…
Added 40 mins ago
IC
Director, Product Strategy & Growth
Infotek Consulting Inc.
Toronto, ON
- $85 to $94 CAD / hour
- Contract
📍 Location: Toronto, ON (Hybrid – 3 days per week in office)
Added 40 mins ago
IB
Career Programming Associate
Ivey Business School at Western University
London, ON
- Full-time
…initiatives, ensuring seamless execution and maximum value delivery to students. They are adept at navigating the complexities of vendor logistics, particularly in the context of career…
Added 40 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 40 mins ago
MI
Developer, Packaging Development & Engineering
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 41 mins ago
HL
Senior Manager, Data and AI
High Liner Foods
Halifax, NS · ON · Mississauga, ON
- Full-time
Lead Data and AI literacy, adoption, and change readiness to build capability and sustain business use.
Added 1 hour ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 1 hour ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
Lead IT Managed Services delivery across multiple client engagements, overseeing SLAs, scope, schedules, service quality, budgets, margins, and client satisfaction through structured weekly…
Added 1 hour ago
Technology - Brokerage Engineering - Senior Data Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 1 hour ago
RU
Inside Sales Analyst - Canada
RSM US LLP
AB · Toronto, ON · Calgary, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 1 hour ago
P
Junior Solutions Engineer
Pontosense
Kitchener, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Solutions Lead
Added 1 hour ago
Sales Strategy and Operations Intern (Summer 2027)
ExaCare AI
Toronto, ON
…Revenue Operations to improve how our team manages pipeline, uses data, and operates day to…
Added 1 hour ago
Business Development Representative Intern (Summer 2027)
ExaCare AI
Toronto, ON
Assist with keeping prospect and account data accurate and organized in our CRM and sales tools
Added 1 hour ago
Growth and Marketing Intern (Summer 2027)
ExaCare AI
Toronto, ON
Support the Growth and RevOps teams in maintaining marketing systems, improving lead data quality, and streamlining campaign reporting and handoffs.
Added 1 hour ago
Data and Analytics Intern (Summer 2027)
ExaCare AI
Toronto, ON
We're looking for a Data & Analytics Intern to join our Data team and help turn exacare ai's rich operational and clinical data into useful insights, reporting, and tools for customers and…
Added 1 hour ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
Lead strategic and technical discussions across cloud transformation, platform engineering, data, AI, security, and application modernization
Added 1 hour ago
LT
Senior QA Engineer
Lorven Technologies Inc.
Toronto, ON
- Contract
…role designs test strategies, executes complex API and backend data validations (rates, fees, billing workflows), governs defects through root-cause analysis, and integrates quality gates…
Added 1 hour ago
DS
Marketing Lead
Devoted Studios
Remote, Canada
- Full-time
- Remote
Devoted Studios has one of the strongest brand presences in GameDev. We are looking for a Marketing Lead to own the function end to end. You will own the brand, the content, the podcast,…
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
Lead HFE activities across assigned programs, defining objectives, methods, deliverables, schedules, and measures of success.

Manulife

Senior Manager, Operational Resilience

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management.

The Senior Manager, Operational Resilience will be responsible to:

Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators and supporting frameworks.
Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management and Crisis Management risks and activities.
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Provide practical guidance, education and training to support consistent understanding and application of resilience requirements.
Partner across business, operations, technology and risk functions to strengthen resilience practices and support effective risk management.
Monitor regulatory developments, industry practices and emerging risks to inform the continued development of the Operational Resilience framework.

This role involves extensive partnership across segments, functions and businesses and will have broad enterprise impact. Curiosity, sound risk judgment, strong communication and the ability to connect the dots across a complex operating environment are key to success.

Position Responsibilities:

Methodologies and guidance: Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools.
Oversight and challenge: Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation.
Risk reporting and indicators: Develop dashboards, Key Risk Indicators and other management information to identify trends, vulnerabilities and material resilience exposures and support timely escalation to Senior Management and Risk Committees.
Training and awareness: Develop and deliver practical guidance, education and training to strengthen understanding and consistent application of resilience requirements.
Collaboration and influence: Partner with business, operations, technology and risk stakeholders to provide advice, influence outcomes and promote an integrated approach to resilience risk management.
External insight: Monitor regulatory expectations, industry developments and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.
Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.

Required Qualifications:

8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.
Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices.
Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools.
Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.
Strong analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.
Demonstrated ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment.

Preferred Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Manager will develop and maintain operational resilience frameworks, policies, and standards while providing second-line oversight of risk activities. They will also partner with business, technology, and risk stakeholders to identify vulnerabilities and drive continuous improvement across the organization.

Requirements

Candidates must have 8+ years of experience in operational resilience, business continuity, or risk management, preferably within the financial services sector. A university degree in a relevant field such as finance, business, or technology is required, along with strong analytical and communication skills.

Skills

Operational resilience
Business continuity
Operational risk management
Incident management
Crisis management
Risk assessment
Regulatory compliance
Risk reporting
Stakeholder management
Strategic planning
Policy development
Data analysis
Communication
Leadership
Financial services
Technology risk

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Business Continuity
Operational Risk
Incident Management
Crisis Management
Risk Frameworks
Key Risk Indicators
Financial Services
Governance
Regulatory Compliance
Risk Reporting
Technology Risk
Policy Development
Stakeholder Engagement
Strategic Oversight
Risk Assessment
Data Analytics
Management Information
Operational Excellence
Enterprise Risk Management

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Jobs in Canada