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Added 8 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Added 8 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International
Toronto, ON · Montreal, QC · Chilliwack, BC · Vancouver, BC · Calgary, AB
- Full-time
Oversee the provincial renewal of the Designated Representative and Nominees for EB&R across all Canadian provinces, and support similar processes for other lines of business as needed.
Added 8 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
…achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally,…
Added 8 mins ago
GF
Local Class 5 Delivery Driver (Nights)
Gordon Food Service
Rocky View No 44, AB · Rocky View County Calgary-Alberta-CGY
- Full-time
…customers and the public. Must pass the required sales service representative physical ability test for area…
Added 8 mins ago
Operations Coordinator
Gibson Energy
Edmonton, AB
Provide day-to-day field operations support, assisting with operational activities and communicating issues that require additional coordination or follow-up.
Added 8 mins ago
GF
District Sales Representative
Gordon Food Service
Winnipeg, MB
- Full-time
Added 8 mins ago
Sales Representative - Uniform
Cintas
Edmonton, AB
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 8 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Grande Prairie, AB
- Full-time
…customers and the public. Must pass the required sales service representative roa test for area…
Added 8 mins ago
MI
AVP HR Service Delivery & Technology
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 8 mins ago
WS
Youth Service Manager
WCG Services
Toronto, ON
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 8 mins ago
EB
Customer Care Representative
EQ Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 8 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 8 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 8 mins ago
CC
Sales Representative - Uniform
Cintas Canada
AB · Edmonton, AB
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 37 mins ago
Outreach Worker (Nanaimo CLBC)
Connective
Nanaimo, BC
…participants in their homes and in the community, provide wrap around support, and engage with participants in setting and achieving their goals. The outreach worker is a valued part of the…
Added 37 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 37 mins ago
D
Wealth Management Advisor
Desjardins
Mirabel, QC · Caisse Desjardins de l'Envolée
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 37 mins ago
CF
Bilingual Client Services Representative
CI Financial
Toronto, ON
- Full-time
We are seeking a Bilingual Client Service Representative to join the CI Direct Trading Support team. In this role, you will help self-directed investors navigate their accounts, resolve…
Added 37 mins ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 37 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 37 mins ago
GF
Local Class 5 Delivery Driver (Nights)
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…customers and the public. Must pass the required sales service representative physical ability test for area…
Added 38 mins ago
B
Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
…issues before they surface and driving internal stakeholders and support organizations to design, deploy, and operate identity systems in line with business…
Added 38 mins ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Part-time
…validation of business cases and other contractual arrangements to support quality decision-making. The position involves analyzing financial data ensuring adherence to International…
Added 52 mins ago
CB
Field Service Representative II
Canadian Blood Services
NS · Nova Scotia, Canada
- Full-time
Canadian Blood Services is looking for a Temporary full-time Field Service Representative II to join our dynamic Equipment & Automation team in NS-Dartmouth.
Added 1 hour ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
Leadership: Provides leadership and direction for Oracle technology, product management, operations and support functions. Establishes long-term priorities and operating models that…

Manulife

Senior Manager, Operational Resilience

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply About employer

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management.

The Senior Manager, Operational Resilience will be responsible to:

Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators and supporting frameworks.
Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management and Crisis Management risks and activities.
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Provide practical guidance, education and training to support consistent understanding and application of resilience requirements.
Partner across business, operations, technology and risk functions to strengthen resilience practices and support effective risk management.
Monitor regulatory developments, industry practices and emerging risks to inform the continued development of the Operational Resilience framework.

This role involves extensive partnership across segments, functions and businesses and will have broad enterprise impact. Curiosity, sound risk judgment, strong communication and the ability to connect the dots across a complex operating environment are key to success.

Position Responsibilities:

Methodologies and guidance: Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools.
Oversight and challenge: Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation.
Risk reporting and indicators: Develop dashboards, Key Risk Indicators and other management information to identify trends, vulnerabilities and material resilience exposures and support timely escalation to Senior Management and Risk Committees.
Training and awareness: Develop and deliver practical guidance, education and training to strengthen understanding and consistent application of resilience requirements.
Collaboration and influence: Partner with business, operations, technology and risk stakeholders to provide advice, influence outcomes and promote an integrated approach to resilience risk management.
External insight: Monitor regulatory expectations, industry developments and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.
Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.

Required Qualifications:

8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.
Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices.
Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools.
Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.
Strong analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.
Demonstrated ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment.

Preferred Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Manager will develop and maintain operational resilience frameworks, policies, and standards while providing second-line oversight of risk activities. They will also partner with business, technology, and risk stakeholders to identify vulnerabilities and drive continuous improvement across the organization.

Requirements

Candidates must have 8+ years of experience in operational resilience, business continuity, or risk management, preferably within the financial services sector. A university degree in a relevant field such as finance, business, or technology is required, along with strong analytical and communication skills.

Skills

Operational resilience
Business continuity
Operational risk management
Incident management
Crisis management
Risk assessment
Regulatory compliance
Risk reporting
Stakeholder management
Strategic planning
Policy development
Data analysis
Communication
Leadership
Financial services
Technology risk

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Business Continuity
Operational Risk
Incident Management
Crisis Management
Risk Frameworks
Key Risk Indicators
Financial Services
Governance
Regulatory Compliance
Risk Reporting
Technology Risk
Policy Development
Stakeholder Engagement
Strategic Oversight
Risk Assessment
Data Analytics
Management Information
Operational Excellence
Enterprise Risk Management

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