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Added 25 mins ago
HC
Sales Development Representative
Harris Computer
Toronto, ON · Office - Toronto - Richmond St
- Full-time
Harris’ Talent Acquisition team does not use text messages to communicate with candidates or request confidential information. We encourage all candidates to apply directly to posted…
Added 25 mins ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
- Part-time
Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you…
Added 25 mins ago
E
Health Care Aide - Extendicare Fort Macleod
Extendicare
Fort Macleod, AB
- Part-time
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our HCA team, you will…
Added 25 mins ago
RT
Class 1 Owner Operator -Severe Duty Truck Required
REBEL TRANSPORT LTD
AB · Edmonton, AB
- Full-time
Stable year-round work with an experienced dispatch team
Added 25 mins ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
…you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work…
Added 25 mins ago
SB
Kitchen Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Join Splitsville as a Kitchen Team Member and in return you'll get:
Added 25 mins ago
SB
Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Join Splitsville as a Team Member and in return you'll get:
Added 25 mins ago
E-
Member
EYE - Ministry of Youth and Sports of Egypt
Toronto, ON
- Full-time
Role Description The Member role is a full-time, on-site position based in Toronto, ON. In this role, the team member supports daily construction and site operations, follows project plans,…
Added 25 mins ago
AT
Class 1 Company Driver - Triple B Longhaul
Armour Transportation Systems
Moncton, NB
- Full-time
…750,000 square feet of warehouse space, and more than 2,000 team members, we are proud to be a Platinum member of Canada’s Best Managed Companies and a Top Fleet Employer. Armour…
Added 25 mins ago
RD
Superintendent of Utilities, Parks, and Facilities (Exempt; Permanent, Full-time)
Regional District of Fraser-Fort George
Prince George, BC
- Full-time
…services to people living in seven electoral areas and four member municipalities that include, the City of Prince George, the District of Mackenzie, and the Villages of McBride and…
Added 25 mins ago
WS
Class 1 Owner Operator - FAST OR TWIC CARD
Westfreight Systems
Calgary, AB
- Full-time
…rent one until you can purchase one. Come join our growing team TODAY!! Can be located in Edmonton, Calgary, Saskatoon or…
Added 25 mins ago
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Financial Associate - MFDA
Coast Capital
Victoria, BC
- Full-time
Processing day to day administrative operations including, but not limited to: assuming lead liaison role in all member estate and marital dissolution administration; managing FP messages…
Added 40 mins ago
NA
Labourer
New Age Group
Concord, ON
- $28 CAD / hour
- Full-time
The Labourer is a key member of our Field Operations team and serves as the foundation of our technician development program. Working alongside experienced technicians, Labourers support…
Added 54 mins ago
LA
Store Manager
Lordco Auto Parts
Armstrong, BC
- $65,000 to $75,000 CAD / year
- Full-time
…1974, we are committed to creating a workplace where every team member feels valued, respected, and…
Added 54 mins ago
PL
YVR - Barista
Paradies Lagardère
Vancouver, BC
- Part-time
Assist with new team member training by positively reinforcing successful performance and helping as needed.
Added 54 mins ago
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Warehouse Operations Co-worker
IKEA
Hamilton, ON
- Full-time
…stored, picked, and delivered efficiently to customers. As a member of our Fulfilment Operations team, you'll play a key role in creating a seamless customer experience while supporting the…
Added 1 hour ago
Cook (Casual) - The Wexford
Century Group
Delta, BC
Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
Added 1 hour ago
D
Industrial Millwright
Dynacast
Peterborough, ON
- $38.14 to $42.99 CAD / hour
- Full-time
Dynacast does not use artificial intelligence (AI) tools as part of the applicant screening process. Applications are reviewed by a member of our Human Resources team.
Added 1 hour ago
CM
Store Manager - Parksville
Choices Market
Parksville, BC
- Full-time
People are at the heart of what Choices Market does and with this lens, you will lead the store team with your creativity, passion for organic and natural products, and a quality driven…
Added 1 hour ago
XT
Operations Support
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support…
Added 1 hour ago
C
Gas Bar Attendant-Albany Gas Bar
Co-op
Edmonton, AB
- Part-time
Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services…
Added 1 hour ago
KS
Temporary Associate
kate spade new york
Mississauga, ON · Toronto, ON · Ksny Toronto Asc
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 1 hour ago
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Temporary Cashier
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 1 hour ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package…
Added 1 hour ago
LS
foreman/woman, furnace operations - primary metal and mineral products processing
Les Sables Olimag
Thetford Mines, QC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Manulife

Senior Manager, Operational Resilience

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply About employer

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Experience: 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management.

The Senior Manager, Operational Resilience will be responsible to:

Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators and supporting frameworks.
Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management and Crisis Management risks and activities.
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Provide practical guidance, education and training to support consistent understanding and application of resilience requirements.
Partner across business, operations, technology and risk functions to strengthen resilience practices and support effective risk management.
Monitor regulatory developments, industry practices and emerging risks to inform the continued development of the Operational Resilience framework.

This role involves extensive partnership across segments, functions and businesses and will have broad enterprise impact. Curiosity, sound risk judgment, strong communication and the ability to connect the dots across a complex operating environment are key to success.

Position Responsibilities:

Methodologies and guidance: Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools.
Oversight and challenge: Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation.
Risk reporting and indicators: Develop dashboards, Key Risk Indicators and other management information to identify trends, vulnerabilities and material resilience exposures and support timely escalation to Senior Management and Risk Committees.
Training and awareness: Develop and deliver practical guidance, education and training to strengthen understanding and consistent application of resilience requirements.
Collaboration and influence: Partner with business, operations, technology and risk stakeholders to provide advice, influence outcomes and promote an integrated approach to resilience risk management.
External insight: Monitor regulatory expectations, industry developments and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.
Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.

Required Qualifications:

8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.
Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices.
Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools.
Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.
Strong analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.
Demonstrated ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment.

Preferred Qualifications:

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Manager will develop and maintain operational resilience frameworks, policies, and standards while providing second-line oversight of risk activities. They will also partner with business, technology, and risk stakeholders to identify vulnerabilities and drive continuous improvement across the organization.

Requirements

Candidates must have 8+ years of experience in operational resilience, business continuity, or risk management, preferably within the financial services sector. A university degree in a relevant field such as finance, business, or technology is required, along with strong analytical and communication skills.

Skills

Operational resilience
Business continuity
Operational risk management
Incident management
Crisis management
Risk assessment
Regulatory compliance
Risk reporting
Stakeholder management
Strategic planning
Policy development
Data analysis
Communication
Leadership
Financial services
Technology risk

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Business Continuity
Operational Risk
Incident Management
Crisis Management
Risk Frameworks
Key Risk Indicators
Financial Services
Governance
Regulatory Compliance
Risk Reporting
Technology Risk
Policy Development
Stakeholder Engagement
Strategic Oversight
Risk Assessment
Data Analytics
Management Information
Operational Excellence
Enterprise Risk Management

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