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Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 1 hour ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Lead technical design reviews and architectural decisions, translating intricate financial-risk business requirements into well-structured, maintainable engineering plans - collaborating…
Added 1 hour ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 1 hour ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Own technical delivery. Lead configuration, deployment, integration, and data pipeline activities for assigned client workstreams from requirements through OAT and production.
Added 2 hours ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Full-time
…Expanse implementations across FHA with the Clinical Device Integration…
Added 2 hours ago
TW
Team Lead or Manager, Core Banking Integration
Thrive Wealth Management
Regina, SK
- Full-time
…core banking experience to come on board as our temporary Team Lead or Manager, Core Banking Integration, for up to a 12-month…
Added 2 hours ago
CC
OHS Specialist
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
Monitor compliance with the Ontario Occupational Health and Safety Act (OHSA) and related regulations through field observations and integration of safety protocols into daily operations.
Added 6 hours ago
DA
Business Systems & Project Manager
Dynamix Agitators Inc.
Richmond, BC
- Full-time
Lead cross-functional internal projects from planning through execution
Added 7 hours ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
This role requires extensive experience in digital banking architecture, enterprise application integration, API design, cloud technologies, and modern technology platforms. The Solutions…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…(e.g. ERP, Asset Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role…
Added 9 hours ago
MD
Architecture Job Captain
MG2 Design
ON · Ontario, Canada
- Full-time
Collaborate with internal design staff on the integration of design generated deliverables into contract documents and specifications. Individuals must display a detailed understanding of…
Added 10 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 10 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Lead solution design and full-stack application delivery, translating business requirements into maintainable technical solutions. Build and modernize cloud-native applications using AWS…
Added 10 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…of change initiatives through to planning, implementation, integration, evaluation and ongoing monitoring to ensure successful project completion and…
Added 11 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 hours ago
QI
Staff ASIC Verification Engineer, Low Power AI
Qualcomm Innovation Center, Inc.
Markham, ON
- Full-time
Qualcomm Technologies Audio AI products are designed to offer premium wireless connectivity, high levels of integration, immersive sound quality, and on-device AI for smart audio and…
Added 12 hours ago
CC
Senior Business Analyst- RQ11753 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience assessing services for integration with shared platforms and reusable capabilities.
Added 12 hours ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
The Supply Chain Transformation and Engineering team is looking for a Project Engineer to support and lead capital investments for the PFC division, mainly for the Frito Lay Lauzon plant as…
Added 17 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 19 hours ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
Focus Systems is seeking an experienced Salesforce Revenue Cloud Architect to lead enterprise Salesforce architecture and revenue lifecycle transformation initiatives.
Added 20 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…(e.g. ERP, Asset Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role…
Added 20 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 21 hours ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
…future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all…
Added 21 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Gérer la relation commerciale pour les nouveaux clients afin de garantir une intégration fluide dans l’univers Ebury et de les accompagner dans leurs premières transactions

Manulife

Senior Product Manager, Cross Platform Experience

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

Translate complex technical and business topics into clear recommendations and executive-level communications.
Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Product Manager will lead the end-to-end strategy and delivery of a unified member experience across multiple platforms and business units. They are responsible for managing platform ecosystems, prioritizing enterprise roadmaps, and driving cross-platform integration initiatives.

Requirements

Candidates must have a minimum of 7+ years of digital product management experience with horizontal ownership across multiple platforms. A university degree in a business, technical, or quantitative field is required, with a master's degree considered a strong plus.

Skills

Digital product management
Cross-platform strategy
Enterprise roadmap planning
Stakeholder management
API integration
Data-driven decision making
Product delivery
Executive communication
Financial acumen
Business casing
Platform ecosystem management
Technical architecture
KPI definition
Relationship building
Scalability planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Cross-Platform
Enterprise Strategy
Digital Health
API
SDK
KPI
ROI
Roadmap Planning
Stakeholder Management
Architecture
Data Analytics
Financial Acumen
Business Casing
Shared Services
Member Experience
Scalability
Integration
Product Lifecycle
Executive Communication

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