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Added 9 mins ago
TV
Director of Product Strategy and Commercialization
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
You have worked in ambiguity - as a product lead, founding PM, co-founder, applications or solutions engineer, or the first commercial hire at an early-stage company.
Added 9 mins ago
MT
Process Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead issue resolution discussions with both internal teams and external partners, ensuring follow through and timely closure of action items.
Added 9 mins ago
Unified Customer Experience - Senior Software Engineer
Questrade Financial Group
Toronto, ON
…the team's current needs. The Senior Software Engineer sets engineering standards, mentors developers, partners cross-functionally to ensure scalable and resilient architectures, and owns…
Added 23 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Ottawa, ON
- Full-time
Lead the development of key Safety Programs as needed by devising requirements and policies, identifying training requirements, and ensuring proper processes and procedures are in place for…
Added 1 hour ago
A
Purchasing & Planning Supervisor
Armo-Tool
London, ON
- Full-time
…high-quality products with consistent performance, reliable lead times, and competitive…
Added 1 hour ago
S
Staff Software Engineer
SoTalent
Toronto, ON
- $173,000 to $197,000 CAD / year
- Full-time
Serve as the technical lead for the development of fault tolerant, large scale application systems
Added 1 hour ago
GS
Lead Software Engineer
Greybridge Search & Selection
ON · Ontario, Canada
- $170,000 to $190,000 CAD / year
- Full-time
This is a lab that experiments, builds and delivers. You’ll lead technical direction across multiple initiatives, set engineering standards that scale, and work with research scientists to…
Added 2 hours ago
AC
Infrastructure & Capital Projects - Senior Project Manager (Datacenter Construction ),COM
Accenture Construct
Toronto, ON
- Full-time
Added 2 hours ago
UT
Project Data Management Coordinator- #26-23057
US Tech Solutions
Montreal, QC
- $65 to $70 USD / hour
- Contract
Experience supporting engineering and construction projects.
Added 2 hours ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · North York, ON
- Full-time
Lead and manage multidisciplinary project teams in the delivery of complex traffic engineering, road safety, and transportation operations projects.
Added 3 hours ago
Z
Solution Architect-Presales
Zazz
Canada
- Full-time
Lead the technical conversation. Understand the client's real problem and recommend the right approach, whether mobile, web, integration, AI, custom build, or staff augmentation. Hold your…
Added 4 hours ago
CT
Databricks Data Engineer
Celebal Technologies
Ottawa, ON
- Contract
We are seeking a hands-on Lead Databricks Data Engineer to design, develop, and optimize enterprise-scale data pipelines and AI-ready data platforms using Databricks and AWS.
Added 4 hours ago
M
Staff Data Engineer
MeeruAI
Canada
- Full-time
…You take the data architecture and standards set by the data lead and turn them into robust, production-grade systems that don't break and don't lie about the…
Added 5 hours ago
AC
Infrastructure & Capital Projects - Office Manager, COM
Accenture Construct
Toronto, ON
- Full-time
Lead and support the onboarding experience for all new project staff, including workspace setup, access provisioning, induction scheduling, and coordination of building pass and security…
Added 5 hours ago
AC
Senior Manager, Supply Chain
Aston Carter
Markham, ON
- $170,000 to $225,000 CAD / year
- Full-time
Lead end-to-end supply chain execution from FEL3/FID through construction, commissioning, and project closeout for a large, complex capital project.
Added 6 hours ago
J
Engineering Manager, Core Systems
Jobgether
Canada
- Full-time
Take on a strategic engineering leadership role focused on building and strengthening the foundational systems that power a growing digital platform. You will lead a team of experienced…
Added 7 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Added 7 hours ago
FN
Maintenance Supervisor
FAMU National Alumni Association
Calgary, AB
- Full-time
Ensure budgeted items are expensed according to fiscal plan and where variances occur, identify and lead opportunities for improvement.
Added 7 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
As the Director of Cyber Security Engineering, you will lead the strategic vision and implementation of advanced security frameworks, leveraging automation and AI/ML to enhance threat…
Added 9 hours ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 9 hours ago
A
Solutions Architect
Artech
Mississauga, ON
- $70 to $110 CAD / hour
- Contract
The client is seeking an experienced Lead Agentic AI Solutions Architect to lead the end-to-end delivery of enterprise AI and automation solutions that transform business operations and…
Added 11 hours ago
TC
Full Stack Software Developer (Java/React) - Technical Lead
TECH4SOFT Consulting
Toronto, ON
- Full-time
We are seeking an experienced and driven Full Stack Software Developer (Java/React) to fill a Technical Lead role supporting one of our public service clients. This is a high-impact…
Added 11 hours ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full…
Added 11 hours ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
This is a build and run role through start-up and ramp. You'll lead the management team, drive the key customer programs and process development that set the plant apart, and grow a diverse…
Added 12 hours ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
…learning. Our work spans the modern data stack - covering data engineering, architecture, integration, and modelling - with Snowflake as one of our core…

Manulife

Senior Product Manager, Cross Platform Experience

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply About employer

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

Translate complex technical and business topics into clear recommendations and executive-level communications.
Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Product Manager will lead the end-to-end strategy and delivery of a unified member experience across multiple platforms and business units. They are responsible for managing platform ecosystems, prioritizing enterprise roadmaps, and driving cross-platform integration initiatives.

Requirements

Candidates must have a minimum of 7+ years of digital product management experience with horizontal ownership across multiple platforms. A university degree in a business, technical, or quantitative field is required, with a master's degree considered a strong plus.

Skills

Digital product management
Cross-platform strategy
Enterprise roadmap planning
Stakeholder management
API integration
Data-driven decision making
Product delivery
Executive communication
Financial acumen
Business casing
Platform ecosystem management
Technical architecture
KPI definition
Relationship building
Scalability planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Cross-Platform
Enterprise Strategy
Digital Health
API
SDK
KPI
ROI
Roadmap Planning
Stakeholder Management
Architecture
Data Analytics
Financial Acumen
Business Casing
Shared Services
Member Experience
Scalability
Integration
Product Lifecycle
Executive Communication

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