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Added 31 mins ago
Chief Technology Officer
EWS Group
Canada
Full-time
Lead modernization of the platform, including cloud architecture, scalability, performance, and security.
Added 31 mins ago
Fractional Chief AI Officer
Axial Search
Canada
Contract
…live job market dashboard with salary, skills and hiring trend data from thousands of AI transformation…
Added 31 mins ago
Lead Data Scientist
AgileGrid Solutions
Canada
Full-time
The Data Scientist - Level 5 at McKesson is a strategic leadership role dedicated to advancing the company’s data science capabilities. This position is pivotal in designing, developing,…
Added 1 hour ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
Marketing Operations Specialist
Vistage Worldwide, Inc.
Calgary, AB
Full-time
…play a critical role in building the systems, processes, and data infrastructure that support our growth across Canada. You’ll serve as the operational architect behind our marketing and…
Added 1 hour ago
Marketing Operations Specialsit
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Full-time
…play a critical role in building the systems, processes, and data infrastructure that support our growth across Canada. You’ll serve as the operational architect behind our marketing and…
Added 2 hours ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…conception and funding through regulatory approval, implementation, data collection, analysis, dissemination, and knowledge…
Added 2 hours ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Lead pre-deployment testing and quality control of data collection procedures.
Added 2 hours ago
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 3 hours ago
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
Full-time
…financial requirements into functional ERP configurations, ensuring data integrity and providing strategic insights that help our clients thrive. This position offers a unique blend of…
Added 3 hours ago
Senior Project Controller
Tetra Tech
Mississauga, ON
Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
Added 3 hours ago
Senior Program Manager, Vendor and Scaled Operations
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day.…
Added 4 hours ago
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
$108,000 to $127,000 CAD / year
Full-time
Lead the design, configuration, implementation, and optimization of SAP SuccessFactors Compensation
Added 4 hours ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
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Interview Scheduling and Program Support Manager
RSM US LLP
Toronto, ON
Full-time
As a Interview Scheduling and Program Support Manager, you will lead the development and execution of global processes for interview scheduling and talent program support, ensuring…
Added 4 hours ago
Credit Risk Manager
PwC
Toronto, ON
Full-time
Collaborating with team members at various levels to lead and develop compelling client proposals, white papers, thought leadership and points of view, describing the business challenge and…
Added 4 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
As the Technical Program Manager for CNN’s Connected TV Engagement team, you’ll lead execution of the CTV roadmap - translating product goals into certified, high-quality experiences on…
Added 4 hours ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
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Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 4 hours ago
Buyer – Sourcing, Garden
Loblaw Companies Limited
Brampton, ON
Full-time
Use data and analytics to build strategic plans that best serve customers, and that achieve intended financial outcomes.
Added 5 hours ago
Analyst - Controls Assurance & Accounting and Reporting Advisory, Assurance- Co-op/Intern - 2027
Deloitte
AB · Edmonton, AB
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Develop and lead timely communications - both internal and external - relevant to our professionals and clients
Added 6 hours ago
Senior Business Analyst / Data Analyst (Security Master)
Base Career
Toronto, ON
Full-time
UAT & Validation: Lead User Acceptance Testing (UAT) for security master enhancements, verifying that data structure modifications satisfy downstream consumers' rigorous data requirements.
Added 6 hours ago
Junior Supply Chain Specialist - Corporate
Bird Construction
Calgary, AB
Full-time
…management, and asset management functions, by coordinating data, reporting, documentation and RFx processes, enabling the Manager to focus on strategic priorities. The Coordinator is…
Added 6 hours ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 7 hours ago
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
Full-time
We’re looking for a Cloud Solution Architect (CSA) focused on Cloud & AI Data to help customers build unified, governed, secure, and AI-ready data estates on Microsoft Azure. In this…

Manulife

Senior Product Manager, Cross Platform Experience

Toronto, ON, Canada
Waterloo, ON, Canada

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 5, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

Translate complex technical and business topics into clear recommendations and executive-level communications.
Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Product Manager will lead the end-to-end strategy and delivery of a unified member experience across multiple platforms and business units. They are responsible for managing platform ecosystems, prioritizing enterprise roadmaps, and driving cross-platform integration through shared services and APIs.

Requirements

Candidates must have a minimum of 7+ years of digital product management experience with horizontal ownership across multiple platforms. A university degree in a business, technical, or quantitative field is required, along with exceptional communication and relationship-building skills.

Skills

Digital product management
Cross-platform strategy
Stakeholder management
API integration
Product roadmap planning
Data-driven decision making
Enterprise architecture
Financial acumen
Business casing
ROI tracking
Executive communication
Partner management
Technical product delivery
Scalability
User experience design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Cross-Platform
Digital Strategy
API
SDK
Enterprise Architecture
KPI
ROI
Business Case
Stakeholder Management
Digital Health
User Experience
Scalability
Data Analytics
Financial Services
Product Roadmap
Integration
Shared Services
Agile
Product Lifecycle
Performance Measurement
Executive Communication
Vendor Management
Technical Product Management
Member Journey
Business Strategy
Quantitative Analysis
Product Delivery
Platform Ecosystem
Digital Transformation

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