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Added 1 min ago
Global Fulfillment Strategy Manager
lululemon
Toronto, ON
Full-time
The Strategy Manager is a core member of lululemon's Global Fulfillment Strategy team, responsible for both the analytical rigor and strategic execution that underpin fulfillment strategy…
Added 1 min ago
Sales Manager
Rosenberg Fans Canada Ltd.
Mississauga, ON
Full-time
The Sales Manager is responsible for planning and managing territory activities to achieve sales and market share growth.
Added 1 min ago
Global Corporate Communications Manager | Contract until April 2028
lululemon
Vancouver, BC
Full-time
…pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $112,00-$147,000CAD annually; the base pay…
Added 14 mins ago
Manager, Visual Merchandising & Brand Standards (ON)
Canadian Industries Limited
Vaughan, ON
Full-time
Build and maintain planograms for all in-store categories, tiered by store format and trade mix, in partnership with the Sundries Category Manager and Store Operations team.
Added 14 mins ago
Integrated Planning Manager
Sobeys
Mississauga, ON
Full-time
The role operates as a enterprise integrator across Technology, Finance, Portfolio Management, Enterprise Architecture, Program Delivery, and business stakeholders to improve planning…
Added 32 mins ago
Co-op & Career Coordinator
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
$7,158.42 to $10,292.25 CAD / month
Full-time
This position is responsible for the development, implementation, coordination and evaluation of the Centralized Co-op Education program at the UBC Okanagan campus. This includes designing…
Added 45 mins ago
Maintenance Operator
QuadReal Property Group
Toronto, ON
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 1 hour ago
Co-op & Career Coordinator
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
This position is responsible for the development, implementation, coordination and evaluation of the Centralized Co-op Education program at the UBC Okanagan campus. This includes designing…
Added 1 hour ago
National Program Development Manager
Meridian OneCap Credit Corp.
Toronto, ON
$79,100 to $90,000 CAD / year
Full-time
The National Program Development Manager is responsible for sourcing, structuring, launching, and growing national finance programs with equipment manufacturers, distributors, and dealer…
Added 2 hours ago
National Program Development Manager, Equipment Finance
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
$79,100 to $90,000 CAD / year
Full-time
The National Program Development Manager is responsible for sourcing, structuring, launching, and growing national finance programs with equipment manufacturers, distributors, and dealer…
Added 2 hours ago
Integrated Planning Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS
The role operates as a enterprise integrator across Technology, Finance, Portfolio Management, Enterprise Architecture, Program Delivery, and business stakeholders to improve planning…
Added 2 hours ago
Capture Manager
RTX
Midland, ON
Full-time
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our…
Added 4 hours ago
Securities Trade Settlement Analyst
Collabera
Toronto, ON
$25 to $29 CAD / hour
Contract
The selected candidate will be responsible for ensuring all settlement activity and processes are completed with accuracy, timeliness and completeness within market time frames.
Added 5 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Richmond, BC
$51,200 to $70,400 CAD / year
Full-time
Conduct desk research on target industries, key prospects, and emerging market trends
Added 5 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Ottawa, ON
$51,200 to $70,400 CAD / year
Full-time
Conduct desk research on target industries, key prospects, and emerging market trends
Added 5 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Halifax, NS
$51,200 to $70,400 CAD / year
Full-time
Conduct desk research on target industries, key prospects, and emerging market trends
Added 5 hours ago
Senior Estimator, Transportation
Chandos Construction
AB · Edmonton, AB
Full-time
…start, working alongside clients, consultants, operations teams, and trade partners to deliver cost certainty and value on complex infrastructure…
Added 5 hours ago
Sector Marketing Lead, Mission Critical Facilities
Stantec
Toronto, ON
Full-time
With a strong alliance to the Business Line/Sector Leadership, the SML provides marketing management and strategic expertise to the Sector leadership team to ensure understanding of the…
Added 7 hours ago
Director, Change Enablement
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
Manage the Change Enablement operating budget, including contractor spend, and make pragmatic resourcing trade-offs across competing program demands.
Added 8 hours ago
Senior Product Marketing Manager (QuickBooks Migration)
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Marketing Manager (QuickBooks Migration)…
Added 11 hours ago
Bilingual Business Development Manager - FF&E
Aramark Canada
Mississauga, ON
Full-time
Contribute to FF&E go-to-market strategy, category positioning, pricing, and value proposition development.
Added 21 hours ago
Sales Manager
Aquifer Distribution Ltd
Saskatoon, SK
Full-time
The Sales Manager is responsible for leading and developing a high-performing sales team to achieve revenue growth, customer retention, and market expansion. This role oversees sales…
Added 22 hours ago
Territory Salesperson, Companion Animal Division (Temporary Contract)
Patterson Veterinary Supply
Cambridge, ON
Contract
As a Territory Manager in the Companion Animal Division, you are responsible for maintaining and expanding your assigned customer base in the geographical region of the Greater Toronto Area…
Added 22 hours ago
Scheduler
Multiplex
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Market competitive compensation packages and group RRSP matching.
Added 22 hours ago
Business Development Representative
SFC Energy North America
Ottawa, ON
Full-time
Represent SFC Energy at industry conferences, trade shows, customer events, and networking activities to strengthen market awareness and generate new opportunities.

Manulife

Senior Product Manager, Cross Platform Experience

Toronto, ON, Canada
Waterloo, ON, Canada

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 5, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

Translate complex technical and business topics into clear recommendations and executive-level communications.
Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Product Manager will lead the end-to-end strategy and delivery of a unified member experience across multiple platforms and business units. They are responsible for managing platform ecosystems, prioritizing enterprise roadmaps, and driving cross-platform integration through shared services and APIs.

Requirements

Candidates must have a minimum of 7+ years of digital product management experience with horizontal ownership across multiple platforms. A university degree in a business, technical, or quantitative field is required, along with exceptional communication and relationship-building skills.

Skills

Digital product management
Cross-platform strategy
Stakeholder management
API integration
Product roadmap planning
Data-driven decision making
Enterprise architecture
Financial acumen
Business casing
ROI tracking
Executive communication
Partner management
Technical product delivery
Scalability
User experience design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Cross-Platform
Digital Strategy
API
SDK
Enterprise Architecture
KPI
ROI
Business Case
Stakeholder Management
Digital Health
User Experience
Scalability
Data Analytics
Financial Services
Product Roadmap
Integration
Shared Services
Agile
Product Lifecycle
Performance Measurement
Executive Communication
Vendor Management
Technical Product Management
Member Journey
Business Strategy
Quantitative Analysis
Product Delivery
Platform Ecosystem
Digital Transformation

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