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Added 6 mins ago
Account Manager
T&P Turkey
Toronto, ON
Full-time
Project Management & Ownership: Taking the reins on key client projects, managing all aspects of development and production from start to finish, with the support of your account team. This…
Added 6 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 6 mins ago
Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
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Optometrist - Part Time - Full-Scope Care - Canmore, AB (Canmore, AB, Canada)
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Manager - Diagnostic Imaging
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Engagement Partner
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$42,000 to $47,000 CAD / year
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Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
Added 52 mins ago
Bid Manager
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Toronto, ON
$90,000 to $110,000 CAD / year
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Our client, a major international practice of architects, designers, engineers and urbanists, is seeking a Bid Manager to join its high performing work-winning team in Toronto. This is a…
Added 1 hour ago
Manager of Financial Accounting
TJX Companies
ON · Mississauga, Ontario
Full-time
We’re seeking a Manager Of Financial Accounting to lead the high-performing team responsible for the accuracy, integrity, and continuous improvement of financial accounting processes for…
Added 1 hour ago
Merchandising Supervisor
Bloomstar Bouquet
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Full-time
…movement of product from storage to the sales floor, customer relationship building…
Added 2 hours ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking an experienced Senior Project Manager with a strong background in mining to lead multidisciplinary engineering teams in delivering capital mining and mineral processing…
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Country Manager
Ready4VC
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Country Manager, Canada will serve as the senior leader responsible for establishing and growing Ready4VC's presence across Canada. This role combines business development, ecosystem…
Added 3 hours ago
Management Trainee
Enterprise
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
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Management Trainee
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
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Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 5 hours ago
Banking Advisor
National Bank of Canada
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Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 6 hours ago
Retention Specialist
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Assistant Manager - BOSS Store, St. Foy
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Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 6 hours ago
Assistant Store Manager - BOSS Store, Oakridge
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Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
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Store Manager - BOSS Store, Vaughan Mills
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Part Time Bridal Sales
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Added 9 hours ago
District Sales Manager - Door-To-Door (Telecom)
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We’re looking for passionate, outgoing individuals to join our Bell Canada neighbourhood marketing team as a Bell District Manager.

Manulife

Senior Product Manager, Cross Platform Experience

Toronto, ON, Canada
Waterloo, ON, Canada

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 5, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

Translate complex technical and business topics into clear recommendations and executive-level communications.
Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Product Manager will lead the end-to-end strategy and delivery of a unified member experience across multiple platforms and business units. They are responsible for managing platform ecosystems, prioritizing enterprise roadmaps, and driving cross-platform integration through shared services and APIs.

Requirements

Candidates must have a minimum of 7+ years of digital product management experience with horizontal ownership across multiple platforms. A university degree in a business, technical, or quantitative field is required, along with exceptional communication and relationship-building skills.

Skills

Digital product management
Cross-platform strategy
Stakeholder management
API integration
Product roadmap planning
Data-driven decision making
Enterprise architecture
Financial acumen
Business casing
ROI tracking
Executive communication
Partner management
Technical product delivery
Scalability
User experience design

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Cross-Platform
Digital Strategy
API
SDK
Enterprise Architecture
KPI
ROI
Business Case
Stakeholder Management
Digital Health
User Experience
Scalability
Data Analytics
Financial Services
Product Roadmap
Integration
Shared Services
Agile
Product Lifecycle
Performance Measurement
Executive Communication
Vendor Management
Technical Product Management
Member Journey
Business Strategy
Quantitative Analysis
Product Delivery
Platform Ecosystem
Digital Transformation

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