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Added 18 mins ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Added 18 mins ago
SP
Alliances - Partner Account Mgr/Sr. Mgr
Salesforce Partner Canada
Toronto, ON
- Full-time
…high-visibility, high-impact role reporting to the RVP, Partner Sales Lead - perfect for someone who blends strategic vision with a true "roll-up-your-sleeves" execution…
Added 18 mins ago
SP
Customer Success Manager - Core (Sales & Service) Clouds
Salesforce Partner Canada
Montreal, QC
- Full-time
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Added 18 mins ago
IS
Senior Mechanical Quality Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
Mechanical or marine degree, or diploma in engineering technology, or equivalent industry or naval experience.
Added 19 mins ago
S
Customer Success Manager - Core (Sales & Service) Clouds
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
Added 19 mins ago
JI
Legal Land Surveyor
J.D. Irving, Limited
Saint John, NB
- Full-time
Education – Graduate of a Civil or Geomatics Technology Program, or a Survey Engineering Program.
Added 35 mins ago
JI
Senior Mechanical Quality Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Mechanical or marine degree, or diploma in engineering technology, or equivalent industry or naval experience.
Added 1 hour ago
A
Pmo Specialist
Actalent
Calgary, AB
- $80 to $90 CAD / hour
- Contract
Reporting to the Director of PMO, the PMO lead/specialist will be responsible for establishing and leading our client's Transmission Project Management Office (PMO). This individual will…
Added 1 hour ago
SB
Senior Estimator, Major Projects
Soletanche Bachy
Hamilton, ON
- Full-time
SB Canada is hiring a Senior Estimator to lead tender pursuits for our Major Projects group, which covers projects across Canada. You will own each pursuit from start to submission:…
Added 1 hour ago
HH
Customer Support Manager, Escalations
Hume Health
Canada
- Full-time
…team leads and agents below you, and partner with Product, Engineering, Fulfillment, and Finance to fix problems at the source instead of re-solving them ticket by…
Added 1 hour ago
J
Solution Architect Teamcenter
Jobgether
Canada
- Full-time
Join a team of PLM and IT specialists dedicated to helping manufacturing organizations simplify complex engineering and business processes. As a Solution Architect specializing in…
Added 1 hour ago
NP
Senior Manager, Process Engineering
Neo Performance Materials
Peterborough, ON
- $130,000 to $160,000 CAD / year
- Full-time
Neo Performance Materials is seeking a Senior Manager, Process Engineering to lead process development, improvement, and expansion initiatives within our Chemicals & Oxides business. This…
Added 1 hour ago
AC
Manager, Quality Control
Aurora Cannabis Inc.
Bradford, ON
- $93,000 to $110,000 CAD / year
- Full-time
Lead QC team to support corporate initiatives including test/method development and validation, analytical testing execution and implementation of Good Laboratory Practices (GLP).
Added 2 hours ago
Senior Software Engineer, Scheduling
Toast
Toronto, ON
Take end-to-end ownership of systems, contributing to a strong engineering culture focused on quality, reliability, and long-term maintainability
Added 4 hours ago
L
Marketing Operations Manager
LanceDB
Canada
- Full-time
Build and run the open-source qualified lead program with Product, Engineering, and Marketing, turning open-source activity and account behavior into a scoring system that triggers outreach…
Added 4 hours ago
BQ
QNX Embedded Development Manager (Open Source)
BlackBerry QNX
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 4 hours ago
B
QNX Embedded Development Manager (Open Source)
BlackBerry
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 5 hours ago
C
AI Lead Engineer, Technical Lead - Services AI Platform
Citi
Mississauga, ON
- Full-time
Citi is hiring an AI Lead Engineer, Technical Lead to build and shape the engineering foundation of its Services AI Platform, a multi-tenant, production-grade ecosystem where agentic AI…
Added 6 hours ago
MR
Cybersecurity Engineer (Research Infrastructure)
MATS Research
Canada
- Full-time
…changes against security policies before reaching production. Lead the implementation of "compliance as code," automating the auditing and enforcement of security configurations across our…
Added 6 hours ago
BS
Dynatrace Observability & Synthetic Monitoring
BULLTECH SOLUTIONS LTD
Toronto, ON
- Full-time
Implement modern Platform Engineering and SRE practices across enterprise applications.
Added 7 hours ago
J
Senior Data Ops and Services Programmer
Jobgether
Canada
- Full-time
…champion best practices in data management. Beyond hands-on engineering, you will lead projects, coordinate teams, and mentor colleagues to strengthen technical capabilities and…
Added 8 hours ago
A
Project Manager Intern-Winter 2027
ABB
QC · Saint-Laurent, Quebec
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 8 hours ago
A
Digital Project Manager
ABB
ON · Oakville, Ontario
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 8 hours ago
BC
Lead Electrical Engineer
Bantrel Co.
AB · Edmonton, AB
- Full-time
…engagement, and team development. The successful candidate will lead electrical engineering activities on a diverse portfolio of brownfield and sustaining capital projects across refining,…
Added 8 hours ago
CC
Estimator (Municipal Infrastructure)
Chandos Construction
AB · Edmonton, AB
- Full-time
Lead estimating workshops to align costs with project goals and foster transparent decision‑making

Closed listing

Manulife

Senior Technical Product Owner

Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Closing date: Sep 18, 2026
Posting language: English
Posted: Sep 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are evolving the next generation of customer identity platforms and are seeking a Senior Technical Product Owner to lead strategy, execution, and outcomes for our Customer Identity and Access Management (CIAM) ecosystem. In this role, you will own the product roadmap, backlog, and delivery of customer-facing identity capabilities, ensuring alignment between business priorities, platform strategy, and engineering execution within a secure, enterprise-scale environment.

As a key partner to engineering, architecture, and design teams, you will work across the full product lifecycle, from defining product vision and priorities to enabling high-quality, predictable delivery. This role requires strong technical expertise, strategic thinking, and a passion for delivering secure, scalable, and customer-centric identity experiences.

Position Responsibilities:
Own and manage the CIAM product backlog and prioritization, maintaining a deep understanding of identity flows, authentication patterns, and platform dependencies.
Lead agile teams delivering customer identity capabilities, including registration, login, multi-factor authentication (MFA), single sign-on (SSO), session management, and account recovery solutions.
Develop and execute product strategies and roadmaps that align with security, customer experience, and platform modernization objectives.
Evaluate and prioritize epics and user stories based on customer needs, business value, authentication success rates, risk considerations, and operational impact.
Serve as the voice of the customer by translating user journeys into secure, scalable, and effective identity solutions.
Coordinate and oversee vendor-supported delivery initiatives, ensuring technical alignment, quality, and successful outcomes.
Define, monitor, and report on key CIAM performance indicators, including authentication success rates, platform performance, MFA adoption, and customer experience metrics.
Collaborate with engineering and architecture teams to design solutions using modern identity standards and protocols.
Drive continuous improvement through experimentation, analytics, testing, and data-driven decision-making.
Champion the use of automation and AI-enabled delivery practices to improve efficiency, quality, and scalability across product delivery processes.

Required Qualifications:
7+ years of experience in product ownership, product management, technical delivery, or a related discipline, with a strong focus on identity, security, or platform engineering.
3+ years of hands-on experience working with CIAM or Identity and Access Management (IAM) platforms such as ForgeRock, Ping Identity, Okta, or similar solutions.
Deep understanding of authentication and federation protocols, including OIDC, OAuth 2.0, SAML, JWT, and token lifecycle management.
Strong knowledge of CIAM architecture, identity stores, directory services, token services, and API integrations.
Experience delivering customer identity capabilities at scale, including SSO, MFA, risk-based authentication, and account lifecycle management.
Experience working within highly regulated, security-focused environments with audit and compliance requirements.
Strong technical acumen with the ability to participate in architecture discussions, evaluate trade-offs, and assess solution risks.
Experience managing vendor relationships or hybrid delivery models within complex technology environments.

Preferred Qualifications:
Experience working with ForgeRock and/or Ping Identity technologies, including AM, IDM, DS, IG, and CTS.
Experience leading CIAM platform upgrades, migrations, or modernization initiatives.
Familiarity with performance, scalability, and resilience considerations within identity platforms and services.
Experience implementing automation and AI-enabled workflows to improve product delivery and operational efficiency.
Knowledge of customer data privacy, consent management, and applicable regulatory frameworks.

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About employer

More about this job

Responsibilities

The Senior Technical Product Owner will lead the strategy, roadmap, and delivery of the Customer Identity and Access Management (CIAM) ecosystem. They will collaborate with engineering and architecture teams to define secure, scalable identity solutions while managing the product backlog and vendor-supported initiatives.

Requirements

Candidates must have at least 7 years of experience in product management or technical delivery, with a minimum of 3 years specifically in CIAM or IAM platforms. A deep understanding of authentication protocols like OIDC, OAuth 2.0, and SAML is required, along with experience in highly regulated, security-focused environments.

Skills

Product ownership
CIAM
IAM
ForgeRock
Ping Identity
Okta
OIDC
OAuth 2.0
SAML
JWT
Authentication
Federation protocols
API integrations
Agile
Product strategy
Risk management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CIAM
IAM
Product Owner
ForgeRock
Ping Identity
Okta
OIDC
OAuth 2.0
SAML
JWT
Authentication
MFA
SSO
API
Agile
Product Roadmap
Cybersecurity
Identity Management
Token Services
Directory Services
Data Privacy
Consent Management
AI-enabled delivery
Automation
Platform Modernization
Risk-based authentication
Account lifecycle management
Technical Product Management
Customer Experience
Enterprise-scale

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