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IT Service Management & Analytics Specialist
Astek
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Full-time
The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber…
IT Service Management & Analytics Specialist
Axelon Services Corporation
Montreal, QC
58.62 USD / hour
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Tata Consultancy Services
Montreal, QC
Full-time
-Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management
IT Service Management & Analytics Specialist
Pacer Group
Montreal, QC
55 to 60 CAD / hour
Contract
Job Title: IT Service Management & Analytics Specialist
IT Service Management & Analytics Specialist
J&M Group
Toronto, ON
Full-time
Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration,…
Added 21 hours ago
IT Specialist I-IV (SAP BW Specialist)
Énergie NB Power
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34.7 to 57.72 CAD / hour
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Data Analytics Specialist
SPECTRAFORCE
Toronto, ON · North York, ON
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As an AI & Data Analytics IT Specialist, you will play a pivotal role in shaping and delivering advanced analytics and AI-driven solutions that directly impact strategic and operational…
IT Support Specialist
RDH Building Science
Burnaby, BC
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The IT Service Operations Specialist works closely with the IT Manager, who currently owns the full scope of IT service operations. This position establishes dedicated operational capacity…
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Georgetown, ON
Full-time
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Remote, Canada
Full-time · Remote
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
ITSM Analytics & Specialist
Pacer Group
Montreal, QC
58 to 60 CAD / hour
Contract
We are looking for an experienced ITSM / Service Management Analyst with strong expertise in IT service operations, reporting, and stakeholder management.
Sr ITSM Service Portfolio Specialist
Canadian Tire Corporation
Calgary, AB · Brampton, ON · Oakville, ON · Toronto, ON · Data Centre (AJBilles) [DATACENTRE]
Full-time
The Sr. ITSM Service Integration Specialist plays a critical role in ensuring the integrity, reliability, and strategic value of CTC’s IT Service Management ecosystem. This role is…
Senior IT Systems Specialist
Rodan Energy Solutions Inc.
Mississauga, Ontario
Full-time
We are seeking an experienced Senior IT Systems Specialist to administer, maintain, and improve our IT and OT environment while providing reliable support to end users, partners, and…
Senior IT Systems Specialist
Rodan Energy Solutions Inc.
Mississauga, Ontario
Full-time
We are seeking an experienced Senior IT Systems Specialist to administer, maintain, and improve our IT and OT environment while providing reliable support to end users, partners, and…
Service Relationship Specialist
Manulife
Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
The Service Relationship Specialist role represents Manulife externally with existing and potential (Mid-Market and may include some Corporate clients) as well as our key Advisor Firms and…
Software Asset Management Specialist, Commercial Applications
WSP
Montreal, QC
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Toronto, ON
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Quebec, QC
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Fredericton, NB
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Moncton, NB
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Software Asset Management Specialist, Commercial Applications
WSP in Canada
Montreal, QC
Full-time
Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every…
Manufacturing IT Specialist
Minth Windsor Manufacturing
Windsor, ON
55,000 to 70,000 CAD / year
Volunteer
Familiarity with ITIL-style incident and change management, or with a ticketing system such as ServiceNow or Jira.
Manufacturing IT Specialist
MINTH WINDSOR MANUFACTURING INC
Windsor, ON
55,000 to 70,000 CAD / year
Full-time
Familiarity with ITIL-style incident and change management, or with a ticketing system such as ServiceNow or Jira.

Manulife

Service Relationship Specialist

Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Full-time

$62,850.00 CAD - $104,750.00 CAD

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Service Relationship Specialist acts as the primary point of contact for Mid-Market clients, supporting distribution partners in new business acquisition and implementation. They are responsible for managing client relationships, resolving service escalations, and educating plan sponsors and members on benefit products and digital tools.

Requirements

Candidates must have three to five years of experience in Group Benefits and a strong understanding of related products and services. Proficiency in Microsoft Office, analytical tools, and excellent presentation skills are required to effectively manage client relationships and business reviews.

Experience

2 to 5 years

Education

professional certificate

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Group benefits
Relationship management
Client reporting
Presentation skills
Analytical skills
Underwriting concepts
Microsoft Office
Excel
PowerPoint
Web analytics
Strategic thinking
Problem-solving
Communication
Negotiation
Customer service
Project management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Minimum pay

$62,850

Maximum pay

$104,750

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Mid-Market
Plan Sponsors
Plan Advisors
Account Executives
Underwriting
Customer Experience
Implementation
Digital Tools
Web Analytics
Seismic Tools
GBA Designation
Client Retention
Legislative Guidelines
Privacy Guidelines
Reporting
Business Reviews
Relationship Management
Negotiation
Training
Enrollment
Product Updates
Financial Services
Manulife
John Hancock
Hybrid Work
Strategic Planning
Data Analysis
Communication
Problem Solving

Original job description

The Service Relationship Specialist role represents Manulife externally with existing and potential (Mid-Market and may include some Corporate clients) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This team collaborates with internal service providers such as Customer Experience, Underwriting, and Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, teams to provide exceptional service to new and existing Mid-Market clients of 50+ lives.

Position Responsibilities:

Individual Responsibilities

Support – 35%

Support Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments. Assist internal partners in acquiring new business by serving as a liaison; take part as a subject-matter expert in the short-list presentations and ongoing meetings for implementing new business.
Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being considerate of the time frame ensuring a thorough response.
Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.
Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes.
Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.
Assist with general internal initiatives related to Group Benefits services, products, and procedures.
Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.
Take on special projects and/or research assignments for client needs.

Advise – 35%

As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners.
Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses.
Prepare and analyze and interpret client reports for review.
Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs.
Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.
Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement.
You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.
Establish and maintain client relationships by identifying current or potential needs and promoting client retention.
Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.
Applies understanding of legislative and privacy guidelines to assist in client meetings.

Educate – 30%

Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
Meet with plan administrators to train and educate them on effective methods of plan administration.
Lead customer workshops and training around product updates & new features
Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.
When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.
Using our Seismic Tools to put presentations together to present and deliver our services to clients.
Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.
Coaching mindset and abilities enabling to define solutions and delivering outcomes.

Shared Responsibilities:

Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.
Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.

Qualifications:

Minimum three to five years of work experience in Group Benefits.
In-depth knowledge and understanding of the Group Benefits products and services.
Building and strengthening existing client and consultant/advisor relationships.
Proven ability to take initiative, be a strong self-manager and display integrity.
GBA designation or working towards the designation an asset.
Good knowledge of underwriting concepts.
Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.
Excellent presentation skills and the ability to influence decision makers in various areas of organization.
Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.
Strong customer-facing skills including expectation management, communication skills, information management.
Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.
Outstanding analytical, strategic, and problem-solving thinking ability – enabling the candidate to recognize issues, outline possible implications and suggest solutions.
Relationship-oriented; must be comfortable working with a wide range of individuals at different levels, managing across, up, and down and self-manage to meet timelines of multiple priorities.
Capability to determine sensitive client needs or issues.
Must have a valid driver’s license and a personal automobile.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Vancouver, British Columbia

Working Arrangement

Hybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply by Sep 20, 2026

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