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Added 29 mins ago
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Program Manager, Carrier Operations & Governance
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- Full-time
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Manulife

Sr. Analyst, Source to Pay Operations

Toronto, ON, Canada

$62,850.00 CAD - $104,750.00 CAD · Full-time

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Job details

Pay: $62,850.00 CAD - $104,750.00 CAD
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3-5 years of experience in procurement operations, finance operations, or shared services roles
Posting language: English
Posted: Oct 7, 2026

Original job description

The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end users and suppliers.

This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required.

The role supports business continuity by ensuring order and invoice requests are handled accurately, consistently, and in accordance with established processes and controls. One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.

Position Responsibilities:

S2P Operational Support

Manage day‑to‑day operational inquiries related to Source‑to‑Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
Serve as a primary contact for end‑user, providing guidance on processes, system navigation, and policy adherence
Support supplier inquiries, helping resolve transactional issues and ensuring timely responses
Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests
Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)

P2P execution

Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders.
Validate contract terms and details, required documentation, pricing, and category alignment prior to submitting the requisition.
Create accurate purchase requisitions and ensure proper accounting, cost centers, tax treatment, and supplier information.
Monitor approval workflows end-to-end, proactively nudging approvers and escalating delays to keep requests moving.
Communicate status updates to requesters, including roadblocks, missing information, or required corrections.
Issue purchase orders once approved and notify stakeholders and suppliers accordingly.
Maintain a high level of service quality and accuracy throughout the process.
Initiate and manage email confirmations for goods receipts or invoice validation.
Validate invoice discrepancies by coordinating with required parties to resolve issues.
Provide clear summaries of approval decisions, outstanding actions, and final outcomes (I think this one can be removed)

Process & System Enablement

Support users in navigating procurement systems and tools used across the S2P process
Ensure requests and transactions follow standard processes, controls, and approval requirements
Assist with basic data validation and issue resolution to minimize rework and delays
Contribute to the maintenance of process documentation, job aids, and FAQs

Stakeholder Collaboration

Work closely with procurement, finance, and platform support teams to resolve issues and improve outcomes
Provide feedback on recurring issues, pain points, and opportunities to improve processes or user experience
Support testing, cutover, or stabilization activities as required during system or process changes

Continuous Improvement

Identify trends in operational issues and recommend process or communication improvements
Support initiatives aimed at improving efficiency, consistency, and user satisfaction across S2P operations

Additional Responsibilities

Perform additional duties as assigned to support evolving operational and business needs

Required Qualifications

3-5 years of experience in procurement operations, finance operations, or shared services roles
Working knowledge of Source‑to‑Pay processes
Strong customer service orientation with the ability to support both internal users and external suppliers
Ability to manage multiple requests simultaneously in a high‑volume operational environment
Strong attention to detail and problem‑solving skills
Clear and professional written and verbal communication skills

Preferred Experience

Experience supporting procurement or P2P systems (e.g., Ivalua or similar platforms)
Experience working in a large, enterprise environment
Familiarity with ticketing or workflow tools (e.g., ServiceNow or similar)
Experience supporting operations in a regulated environment

Success Profile

Reliable, responsive, and service‑oriented
Comfortable working with defined processes while handling day‑to‑day variability
Able to exercise judgment on when to resolve vs. escalate issues
Team‑oriented and adaptable as priorities evolve

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Sr. Analyst manages day-to-day Source-to-Pay operations, including requisition processing, invoice validation, and supplier support. They act as a primary point of contact for process guidance while ensuring compliance and efficiency across the procurement lifecycle.

Requirements

Candidates must have 3-5 years of experience in procurement, finance, or shared services roles. Strong customer service orientation, attention to detail, and proficiency in procurement systems are essential for this position.

Skills

Procurement operations
Source-to-pay
P2P execution
Purchase orders
Invoicing
Supplier onboarding
Process documentation
Stakeholder management
Data validation
Problem-solving
Customer service
ServiceNow
Ivalua
Financial operations
Workflow management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Source-to-Pay
Procurement
P2P
Finance Operations
Shared Services
Purchase Requisitions
Invoicing
Supplier Management
ServiceNow
Ivalua
Compliance
Process Improvement
Stakeholder Collaboration
Data Validation
Operational Support
Workflow Tools
Contract Management
Category Alignment
Cost Centers
Tax Treatment

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