Find work in Canada.

627,139 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
W
Manager - Sales - Communications & Security Solutions
Wesco
Calgary, AB
- Full-time
Coordinates order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution.
Added just now
JO
Regional Sales Manager- Refuse Equipment
Jetstream of Houston
Innisfil, ON
- Full-time
The Regional Sales Manager drives sales growth and market share by selling the full refuse equipment product line within an assigned territory. This role manages the complete sales cycle,…
Added just now
AG
Directeur Associé, Planification Média
Adelphi Group
Montreal, QC
- Full-time
Your leadership and passion for team management are well established, and now you’re ready to shift into high gear?
Added 1 min ago
LC
Grocery Assistant Department Manager Full Time Day
Loblaw Companies Limited
Canada
- Full-time
…will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its…
Added 1 min ago
V
Director, Professional Consulting Services
Visa
Toronto, ON
- Full-time
Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product…
Added 1 min ago
AE
Dir-Assistant, Strategic Planning
American Express
Toronto, ON
- Full-time
Reporting to Brett Mooney, CEO & Country Manager, American Express Canada, the Director sits on the International Card Services (ICS) Canada Leadership Team and leads a Manager Assistant…
Added 15 mins ago
O
Account Manager, Major Accounts - New York Market
Ookami
Montreal, QC
- Full-time
We’re looking for a relationship-driven Account Manager based in Montréal to help manage and grow our major accounts in New York. You’ll work directly with company leadership, sharing…
Added 15 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Victoria, BC
- $50,000 to $130,000 CAD / year
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 15 mins ago
AC
Stakeholder Engagement Specialist
Alberta Construction Safety Association
AB · Edmonton, AB
- $86,000 CAD / year
- Full-time
Specialist role providing advanced expertise in stakeholder engagement, consultation, facilitation, communications and relationship management. Works independently and collaboratively…
Added 15 mins ago
IP
Account Manager - Sales
Integrated Power Services
Burlington, ON
- Full-time
In-depth understanding of industries and customer needs in Alberta and BC, with a focus on regional market dynamics and relationship management.
Added 16 mins ago
TH
Associé(e) comptoir des entrepreneurs (temps partiel)
The Home Depot
Canada
- Part-time
Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues.
Added 16 mins ago
MC
Member Services Representative - Part Time (Ridley)
Meridian Credit Union
St. Catharines, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 16 mins ago
GT
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Terminal Services and Standards, this position is responsible for but not limited to the new development and delivery of SOPs, guidance to the TOs and various…
Added 16 mins ago
SB
Field Marketing Coordinator Intern - Peterborough
Stanley Black & Decker, Inc.
Peterborough, ON · ON
- Full-time
…Peterborough region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such…
Added 16 mins ago
SB
Field Marketing Coordinator Intern - Barrie
Stanley Black & Decker, Inc.
Barrie, ON · ON
- Full-time
…in the Barrie region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box retail…
Added 16 mins ago
R
Senior Relationship Manager Agriculture, Commercial Financial Services
RBC
Morden, MB
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 16 mins ago
R
Branch Manager, Yonge & Cranbrooke Branch
RBC
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 31 mins ago
MM
Manager, District Sales - DSM
Mitsubishi Motor Sales of Canada, Inc.
ON · Ontario, Canada
- $90,000 to $105,000 CAD / year
- Full-time
The District Sales Manager will act in a business consultant capacity to assist MMSCAN dealers to sell Mitsubishi vehicles, parts and accessories, while providing their customers with a…
Added 31 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Perform client and certificate file management activities, including providing information to clients relating to legal aid status and court proceedings.
Added 31 mins ago
CW
Territory Sales Manager - Southern Alberta
Collective Waste Solutions
Lethbridge, AB
- Full-time
We're looking for a motivated, outgoing, and results-driven Territory Sales Manager to help expand our business throughout Southern Alberta.
Added 31 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Perform client and certificate file management activities, including providing information to clients relating to legal aid status and court proceedings.
Added 31 mins ago
MB
Territory Manager - Thunder Bay
Moosehead Breweries
Thunder Bay, ON
- $60,000 to $72,000 CAD / year
- Full-time
…across Thunder Bay and Northwestern Ontario. The Territory Manager is accountable for delivering Volume, Distribution, Retail Execution and Call Compliance standards that grow Moosehead's…
Added 31 mins ago
CG
Assistant General Manager
Compass Group Canada
Mississauga, ON
- Full-time
The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operating, including but not limited to: scheduling, recruitment, performance…
Added 31 mins ago
OF
Licensed Life Insurance Representative
Optimize Financial Group
Toronto, ON
- Full-time
The successful candidate will be a strong salesperson and relationship manager who is comfortable meeting with clients, identifying needs, explaining solutions clearly, following up…
Added 31 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.

Manulife

Sr. Specialist, Risk Oversight and Policy Support

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum of 5-7 years of experience in risk management or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

In this role, the Sr. Specialist, Risk Oversight and Policy Support is a subject matter expert supporting the Manulife Bank Residential Lending team. The incumbent delivers the risk oversight program by retrieving, analyzing, and evaluating recorded calls and emails completed, and reviews monthly scorecard reporting, identifying trends and potential Sales Practices concerns, and works closely with District VPs, Regional VPs, and other stakeholders to support timely mitigation. Reporting to the Manager, Policy and Risk Management, the incumbent completes a defined volume of monthly reviews to assess compliance with sales practices and quality standards and provides RESL policy interpretation and support.

The role also supports the interpretation and application of RESL policies, facilitates stakeholder discussions to resolve policy-related issues, identifies policy gaps, and assesses risks associated with proposed changes.

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, policies and stakeholders, and who takes pride in managing large-scale sales oversight programs, supporting sales practice monitoring and policies in a fast-moving environment.

Position Responsibilities :

Risk Oversight Ownership and Execution (70%)

Develop and apply review criteria to evaluate product knowledge, processes, systems, and sales practices across interactions with financial advisors, mortgage brokers, and third-party contacts, ensuring quality and compliance requirements are met.
Identify, analyze, track, and communicate risk trends, control gaps, and performance concerns to Product and Sales management.
Provide clear, evidence-based findings and recommendations to support consistent risk management and quality outcomes.
Lead or contribute to revisions of risk oversight, action planning and evaluation tools and processes to strengthen controls and promote consistent practices.
Partner with team members and stakeholders to improve business processes, oversight practices, and service quality.
Maintain current knowledge of relevant products, procedures, systems, industry practices, and Manulife Bank services.
Use risk oversight findings and data to identify educational needs and present insights to Sales Enablement team.
Consult with the Bank Sales Training team on the research, design, delivery, and evaluation of targeted learning solutions and supporting assessment tools.

Policy Support (30%)

Provide RESL policy interpretation and guidance to stakeholders, escalating matters that require formal policy decisions.
Facilitate cross-functional discussions to resolve RESL policy-related issues and obtain alignment on practical application.
Identify RESL policy gaps, inconsistencies, and operational impacts, and recommend enhancements.
Assess risks, dependencies, and unintended consequences associated with proposed RESL policy changes.

Required Qualifications:

Sound knowledge across specific product lines, policies, sales and service processes and Sales Practices requirements across Manulife Bank.
RESL underwriting experience and demonstrated ability to interpret and apply policy in an operational environment.
Strong analytical and critical-thinking skills, including the ability to assess impacts, identify risks, evaluate trade-offs, challenge assumptions, and identify unintended consequences.
Strong relationship and stakeholder management skills, with the ability to provide constructive feedback and influence without direct authority.
Ability to maintain customer, business, and risk perspectives when evaluating calls, emails, policies, and operating practices.
High level of professionalism, attention to detail, discretion, and verbal and written communication skills.
Ability to handle sensitive information in a professional manner.
Strong planning, organization, and execution skills, with the ability to manage changing priorities and recurring deliverables.
Strong Excel and PowerPoint skills, with the ability to create clean, visually appealing reporting
Ability to identify workflow, system, procedural, and control gaps and escalate issues appropriately.
University degree in Risk Management, Finance, Business, Economics, Statistics, or a related field (MBA preferred or equivalent experience considered)
Minimum of 5-7 years of experience in risk management or a related field.
Ability to manage high Visibility and high-risk consequences.

Preferred qualifications:

Proficiency with relevant PC-based applications; knowledge of Verint is an asset.
3-5 years experience supporting Sales risk oversight programs
3-5 years experience supporting Residential Lending Policies and Procedures
Bilingualism (English and French) is considered an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for delivering a risk oversight program by analyzing sales interactions, identifying trends, and ensuring compliance with residential lending policies. They also provide policy interpretation, facilitate stakeholder discussions to resolve issues, and recommend enhancements to mitigate operational risks.

Requirements

Candidates must have 5-7 years of experience in risk management and a university degree in a related field such as Finance, Business, or Economics. Strong analytical skills, proficiency in Excel and PowerPoint, and demonstrated experience in residential lending policies are required.

Skills

Risk management
Policy interpretation
Data analysis
Sales oversight
Residential lending
Quality assurance
Stakeholder management
Critical thinking
Excel
PowerPoint
Compliance
Underwriting
Process improvement
Reporting
Communication skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Risk Oversight
Policy Support
Residential Lending
Sales Practices
Compliance
Underwriting
Data Analysis
Stakeholder Management
Excel
PowerPoint
Verint
Risk Management
Quality Assurance
Financial Services
Banking
Performance Reporting
Process Improvement
Control Gaps
Sales Enablement
Operational Risk

Report this job