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Added 1 hour ago
TP
Client Experience Onboarding Specialist
The Portfolio Group
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are seeking a customer-focused Client Experience & Onboarding Specialist to oversee the onboarding experience for new clients and serve as a primary point of contact for ongoing client…
Added 3 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 6 hours ago
E
Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 10 hours ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
Conduct ongoing risk assessments for all assigned projects, implementing proactive solutions to ensure on-time delivery
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Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 11 hours ago
Project Manager
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a project management capacity across client engagements. As a Specialist,…
Added 11 hours ago
Program Manager
Konrad
Toronto, ON
Lead and manage complex, multi-stream digital and AI programs, ensuring the successful delivery of integrated digital solutions
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Data Analyst
Konrad
Toronto, ON
As a Specialist, Digital focused on Data Analytics, you are an early-to-mid career data professional with a strong foundation in analysis and a desire to grow both your technical and…
Added 11 hours ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $36.92 to $54.14 CAD / hour
- Internship
Lifemark Seniors Wellness is one of the largest rehabilitation focused companies dedicated to providing therapy solutions for seniors. With over 30 years of experience, we are a preferred…
Added 11 hours ago
AN
Registered Psychiatric Nurse (RPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
A New Tomorrow Treatment Solutions (ANTTS) is a multicentered rehabilitation center offering stabilization, adult inpatient treatment, and youth inpatient treatment. Nestled in the desert…
Added 11 hours ago
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Licensed Practical Nurse (LPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
A New Tomorrow Treatment Solutions (ANTTS) is a multicenter rehabilitation center offering stabilization, adult inpatient treatment, and youth inpatient treatment. Nestled in the desert of…
Added 11 hours ago
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Registered Nurse (RN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
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Added 11 hours ago
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Registered Nurse (RN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
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Added 11 hours ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
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Added 11 hours ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
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Added 12 hours ago
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Specialist, eHealth Clinical Education and Training
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Title: Specialist, eHealth Clinical Education and Training
Added 13 hours ago
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Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
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Manage shipment activities from initial booking through customs clearance coordination and final delivery.
Added 15 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 16 hours ago
H
Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
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Added 16 hours ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 17 hours ago
A
WHS Specialist
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Sidney, BC
- Full-time
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Added 17 hours ago
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Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
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PBC Solutions is looking for a full-time Senior Security Analyst!
Added 18 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
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MarshallZehr Group Inc. ("MZ") is a specialized real estate capital partner providing debt capital solutions to commercial real estate owners and institutional investors. Since 2008,…
Added 18 hours ago
AC
Engineer, Project
AVI-SPL Canada
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Added 18 hours ago
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Senior Payroll Specialist
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Manulife

Sr. Specialist, Risk Oversight and Policy Support

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum of 5-7 years of experience in risk management or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

In this role, the Sr. Specialist, Risk Oversight and Policy Support is a subject matter expert supporting the Manulife Bank Residential Lending team. The incumbent delivers the risk oversight program by retrieving, analyzing, and evaluating recorded calls and emails completed, and reviews monthly scorecard reporting, identifying trends and potential Sales Practices concerns, and works closely with District VPs, Regional VPs, and other stakeholders to support timely mitigation. Reporting to the Manager, Policy and Risk Management, the incumbent completes a defined volume of monthly reviews to assess compliance with sales practices and quality standards and provides RESL policy interpretation and support.

The role also supports the interpretation and application of RESL policies, facilitates stakeholder discussions to resolve policy-related issues, identifies policy gaps, and assesses risks associated with proposed changes.

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, policies and stakeholders, and who takes pride in managing large-scale sales oversight programs, supporting sales practice monitoring and policies in a fast-moving environment.

Position Responsibilities :

Risk Oversight Ownership and Execution (70%)

Develop and apply review criteria to evaluate product knowledge, processes, systems, and sales practices across interactions with financial advisors, mortgage brokers, and third-party contacts, ensuring quality and compliance requirements are met.
Identify, analyze, track, and communicate risk trends, control gaps, and performance concerns to Product and Sales management.
Provide clear, evidence-based findings and recommendations to support consistent risk management and quality outcomes.
Lead or contribute to revisions of risk oversight, action planning and evaluation tools and processes to strengthen controls and promote consistent practices.
Partner with team members and stakeholders to improve business processes, oversight practices, and service quality.
Maintain current knowledge of relevant products, procedures, systems, industry practices, and Manulife Bank services.
Use risk oversight findings and data to identify educational needs and present insights to Sales Enablement team.
Consult with the Bank Sales Training team on the research, design, delivery, and evaluation of targeted learning solutions and supporting assessment tools.

Policy Support (30%)

Provide RESL policy interpretation and guidance to stakeholders, escalating matters that require formal policy decisions.
Facilitate cross-functional discussions to resolve RESL policy-related issues and obtain alignment on practical application.
Identify RESL policy gaps, inconsistencies, and operational impacts, and recommend enhancements.
Assess risks, dependencies, and unintended consequences associated with proposed RESL policy changes.

Required Qualifications:

Sound knowledge across specific product lines, policies, sales and service processes and Sales Practices requirements across Manulife Bank.
RESL underwriting experience and demonstrated ability to interpret and apply policy in an operational environment.
Strong analytical and critical-thinking skills, including the ability to assess impacts, identify risks, evaluate trade-offs, challenge assumptions, and identify unintended consequences.
Strong relationship and stakeholder management skills, with the ability to provide constructive feedback and influence without direct authority.
Ability to maintain customer, business, and risk perspectives when evaluating calls, emails, policies, and operating practices.
High level of professionalism, attention to detail, discretion, and verbal and written communication skills.
Ability to handle sensitive information in a professional manner.
Strong planning, organization, and execution skills, with the ability to manage changing priorities and recurring deliverables.
Strong Excel and PowerPoint skills, with the ability to create clean, visually appealing reporting
Ability to identify workflow, system, procedural, and control gaps and escalate issues appropriately.
University degree in Risk Management, Finance, Business, Economics, Statistics, or a related field (MBA preferred or equivalent experience considered)
Minimum of 5-7 years of experience in risk management or a related field.
Ability to manage high Visibility and high-risk consequences.

Preferred qualifications:

Proficiency with relevant PC-based applications; knowledge of Verint is an asset.
3-5 years experience supporting Sales risk oversight programs
3-5 years experience supporting Residential Lending Policies and Procedures
Bilingualism (English and French) is considered an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The incumbent is responsible for delivering a risk oversight program by analyzing sales interactions, identifying trends, and ensuring compliance with residential lending policies. They also provide policy interpretation, facilitate stakeholder discussions to resolve issues, and recommend enhancements to mitigate operational risks.

Requirements

Candidates must have 5-7 years of experience in risk management and a university degree in a related field such as Finance, Business, or Economics. Strong analytical skills, proficiency in Excel and PowerPoint, and demonstrated experience in residential lending policies are required.

Skills

Risk management
Policy interpretation
Data analysis
Sales oversight
Residential lending
Quality assurance
Stakeholder management
Critical thinking
Excel
PowerPoint
Compliance
Underwriting
Process improvement
Reporting
Communication skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Risk Oversight
Policy Support
Residential Lending
Sales Practices
Compliance
Underwriting
Data Analysis
Stakeholder Management
Excel
PowerPoint
Verint
Risk Management
Quality Assurance
Financial Services
Banking
Performance Reporting
Process Improvement
Control Gaps
Sales Enablement
Operational Risk

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