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Manulife

Summer 2027 Intern - Mortgage Operations Analyst

Toronto, ON, Canada

$52,650.00 CAD - $60,450 CAD · Full-time

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Job details

Pay: $52,650.00 CAD - $60,450 CAD
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Join the Mortgage Operations / Accounting team and gain hands-on experience supporting the end-to-end servicing and operational accounting activities of a commercial mortgage portfolio. You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement.

The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.

This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle.

Position Responsibilities

Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.

Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.

Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.

Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.

Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.

Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.

Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.

Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.

Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.

Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Required Qualifications

Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.

Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting.

Proficiency in Microsoft Office, particularly Microsoft Excel.

Strong analytical and problem-solving skills, with careful attention to accuracy and detail.

Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.

Clear written and verbal communication skills.

Ability to work effectively both independently and as part of a collaborative team.

Curiosity, initiative, sound judgment, and willingness to learn new systems and processes.

Commitment to handling confidential business, financial, and client information responsibly.

Preferred Qualifications

Experience using Excel features such as formulas, lookups, PivotTables, data validation, or reconciliation techniques.

Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems.

Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools.

Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement.

Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables.

Availability for a 3-4 month work term.

Salary range is expected to be between:

$52,650.00 CAD - $60,450 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.

When You Join Our Team

You will be supported in learning and growing the career you want.

You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement.

You will gain practical exposure to commercial mortgage operations, accounting, systems, controls, and cross-functional teamwork.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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More about this job

Responsibilities

Support commercial mortgage operations and accounting activities, including cash, tax, transaction, reconciliation, reserve-account, reporting, and client-servicing processes. Review data and reports, participate in system testing, maintain documentation, and identify opportunities to improve accuracy, controls, and efficiency using approved tools.

Requirements

Applicants should be second- or third-year post-secondary students studying accounting, finance, business, commerce, economics, or a related field, with a basic understanding of accounting and proficiency in Microsoft Office, particularly Excel. They should demonstrate analytical ability, accuracy, organization, communication, sound judgment, confidentiality, and willingness to learn; experience with advanced Excel, analytics tools, testing, or process documentation is preferred.

Skills

Microsoft Excel
Accounting
Financial Analysis
Data Analysis
Reconciliation
Attention To Detail
Problem-Solving
Process Documentation
Process Improvement
System Testing
User Acceptance Testing
Client Servicing
Communication
Organization
Automation
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Commercial Mortgages
Mortgage Operations
Operational Accounting
Cash Management
Tax Processes
Client Servicing
Reconciliation
Reserve Accounts
Financial Reporting
Statements
Microsoft Excel
Microsoft 365
Power Query
Power BI
Power Automate
VBA
SQL
Alteryx
Microsoft Copilot
Artificial Intelligence
Automation
Data Analysis
Mortgage Systems
User Acceptance Testing
Test Scripts
Process Mapping
Process Improvement
Internal Controls
Confidential Information
Cross-Functional Collaboration

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