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Added 10 mins ago
FH
Registered Nurse, PATH - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
…and professional standards of practice; reports significant change or findings to the physician, Manager or other health care provider as…
Added 10 mins ago
P&
Superviseur de production – Centre d’affutage des outils de coupes / Production Supervisor – Cutter grind
Pratt & Whitney
Longueuil, QC
- Full-time
Added 10 mins ago
AC
Food Retail Brand Location Supervisor
Aramark Canada
Kingston, ON
- Part-time
Manage revenue control procedures, working closely with the manager & management team.
Added 10 mins ago
AC
Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
Perform general and specific cleaning tasks using standard cleaning products as assigned by supervisor and management team to adhere to health standards.
Added 12 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Our Mission Statement: Anything is possible. Invest in people. Change the world.
Added 12 mins ago
H
Project Manager - Environmental Assessment
HDR
Toronto, ON
- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 40 mins ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Leads change, incident, and problem management tasks with production network team.
Added 40 mins ago
O
Network Engineer
OnX
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Escalation response/management for any network incidents that require escalation from NOC - fibre cuts, power issues, NPOP health, change in environmental conditions etc.
Added 42 mins ago
S
Manager, IT Infrastructure
SGI
Regina, SK
- Full-time
Ensures that IT Change Management, IT Incident and Problem Management processes are followed appropriate to the organization’s standards.
Added 42 mins ago
A
Senior AEM Architect
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Impact analysis and effort estimations on change request
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 hour ago
WI
Senior Technical Manager, Geotechnical Engineering
WSP in Canada
Thunder Bay, ON
- Full-time
Minimum of 10 years of relevant (post-degree) working experience in geotechnical engineering, with a focus on consulting and/or project management.
Added 1 hour ago
I
Operations Manager
Integricon
Ottawa, ON
- $85,000 to $115,000 CAD / year
- Full-time
…schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs,…
Added 1 hour ago
C
Consulting Manager, P&C Insurance- Claims transformation
Cognizant
Mississauga, ON
- Full-time
As a Consulting Manager, Insurance Consulting, you will make an impact by helping property and casualty (P&C) insurers transform their claims operations with emerging technologies (such as…
Added 1 hour ago
LI
Project Manager/Leader
Lotus IT Solutions
Toronto, ON · North York, ON
- Contract
…Service Delivery and Procurement) is seeking a Senior Project Manager/Leader to lead large-scale, complex, and high-profile OPS I&IT initiatives. The successful consultant will concurrently…
Added 1 hour ago
C
Sr. Consulting Manager, P&C insurance- Claims transformation
Cognizant
Mississauga, ON
- Full-time
As a Senior Consulting Manager, Insurance Consulting, you will make an impact by helping property and casualty (P&C) insurers transform their claims operations with emerging technologies…
Added 1 hour ago
SG
Site Safety Trainer
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Health & Safety Superintendent or the Health & Safety Manager, the General Safety Trainer develops, schedules, delivers, and records general and safety training for…
Added 1 hour ago
A
Gestionnaire De Projets Civil Project Manager
Actalent
Saint-Bruno, QC
- $48 to $65 CAD / hour
- Contract
Our client is seeking an intermediate project manager to work on various civil projects, including roads, excavation, sewers, and aqueducts. These projects encompass private projects for…
Added 1 hour ago
A
Project Manager
Actalent
Calgary, AB
- $180,000 to $200,000 CAD / year
- Full-time
Drive effective change management, including the identification, evaluation, negotiation, and execution of change orders.
Added 1 hour ago
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Part-Time Key Holder - Vaughan Mills
Geox
Vaughan, ON
- Part-time
Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations with Store Management
Added 1 hour ago
G
Part Time Key Holder - Mapleview Mall
Geox
Burlington, ON
- Part-time
Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations with Store Management
Added 1 hour ago
BB
Central Repository Manager
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Vancouver, BC
- Full-time
Job Summary: The Central Repository Manager leads the organization’s master data function and is accountable for the accuracy, integrity, security, and governance of vendor, subcontractor,…
Added 1 hour ago
W
Senior Project Planner
Worley
Vancouver, BC
- Full-time
…provide detailed time analysis to the Engineering, Construction Management Team and Project Manager and will inform them of potential delays and/or opportunities in an expeditious fashion.…
Added 2 hours ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 2 hours ago
TS
Senior Project Manager
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- Full-time
As Senior Project Manager, you’ll be the driving force behind some of their most ambitious projects. You’ll lead from the front - guiding teams, engaging stakeholders, and ensuring every…

Manulife

Tax Operations Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are essential as we strive to grow the business.

Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and incoming inquiries - for transactions relating to individual insurance taxation with varying levels of complexity.

Position Responsibilities:

This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. The role will involve a variety of tasks and functions including:

Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails.
Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions.
Meet daily service level agreements with high accuracy.
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned.

Required Qualifications:

Proven experience working in a fast-paced customer service environment. A minimum of 3 years of experience in a similar role is preferred.
Self-started with ability to work with minimal direct supervision.
Strong technical skills and ability to navigate multiple computer systems and software applications.
Ability to learn and understand basic Tax concepts.
Ability to shift quickly and adapt to change.
Ability to work in a fast-paced environment.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Ability to learn new software/system applications quickly
Demonstrates initiative, attention to detail, and decision-making skills
Strong interpersonal skills and verbal and written communication skills
Solid problem-solving skills
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Consistently responds to challenges and opportunities in a positive and productive manner
Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amounts of data)
Consistently meet or exceed productivity, quality and service standard objectives.
Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
The versatility to do many different types of work within the business area.
Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for handling advisor and customer interactions regarding individual insurance taxation through outbound calls and emails. They must provide proactive solutions, meet service level agreements, and collaborate with internal stakeholders to ensure high-quality service.

Requirements

Candidates should have at least 3 years of experience in a fast-paced customer service environment and be fully bilingual in French and English. Strong technical skills, proficiency in Excel, and the ability to learn tax concepts and new software systems are required.

Skills

Customer service
Taxation
Bilingualism
Communication
Problem-solving
Excel
Pivot tables
VLOOKUP
Data analysis
Multitasking
Emotional intelligence
Adaptability
Technical proficiency
Accountability
Interpersonal skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Tax Operations
Insurance Taxation
Customer Service
Bilingual
Hybrid Work
Excel
Pivot Tables
VLOOKUP
Data Management
Service Level Agreements
Financial Services
Stakeholder Management
Problem Solving
Emotional Intelligence
Accountability
Multitasking
Professional Communication
Tax Concepts
Software Navigation
Manulife

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