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Added 58 mins ago
Assistant Manager I
EssilorLuxottica Group
Ottawa, ON
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 1 hour ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and business-focused Manager, Parking and Commercial Operations to lead the performance and growth of key customer-facing commercial operations,…
Added 1 hour ago
AL
Director of Operations
AlgoEdge Labs
Niagara Falls, ON
- Full-time
The business is planned to roughly double its revenue in 2027. The General Manager owns the P&L, customers, sales and engineering. The Director of Operations owns everything between order…
Added 3 hours ago
Hide Labourer
West Coast Reduction Ltd.
AB
Perform shift work based on company business needs which evolve and change in response to customer demands
Added 3 hours ago
HD Mechanic - Journeyperson
West Coast Reduction Ltd.
Calgary, AB
Inspect motors in operation, road test Class 3 vehicles, and test automotive system and components using computerized diagnostic and other testing devices to diagnose and isolate faults
Added 3 hours ago
AE
Gas Fitter A / Apprentice
Avenir Energy
Saskatoon, SK
- Full-time
…companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven…
Added 3 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 4 hours ago
S
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 5 hours ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Post-Secondary Education (i.e. Business Administration, Management, Trades) is preferred.
Added 5 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full…
Added 6 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Halifax, NS
- Part-time
Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
Added 6 hours ago
VA
PME AV Parts Sales Attendant
Voyageur Aviation
North Bay, ON
- Full-time
The PME AV Parts Sales Attendant reports directly to the Manager, Facilities, PME & Airport services with work duties to support the high demand of crate requests coming in from sales and…
Added 7 hours ago
A
Assistant Store Manager, adidas Retail Halton Hills Location (#2014)
adidas
Halton Hills, ON
- Full-time
As a member of the store management team, assists the Store Manager in ensuring all operational, business, and personnel targets are achieve for the store. Overseeing the daily operation of…
Added 7 hours ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…
Added 8 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 hours ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
…policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Office /Brilliant Team. The Asst. Front…
Added 9 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
New Westminster, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 10 hours ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
Work with your manager on identifying and preventing potential flock issues
Added 10 hours ago
AO
Site Operations Manager
AML Oceanographic Ltd.
Dartmouth, NS
- $100,000 to $125,000 CAD / year
- Full-time
…foundation of that thesis, and our focus is on growing the core business while carefully extending our solution set via acquisition. We anticipate dramatic growth and significant change in…
Added 11 hours ago
S
In Store Bakery - Manager Bakery
Sobeys
St. Thomas, ON
- Full-time
The Bakery Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the…
Added 11 hours ago
L
Assistant Manager
LensCrafters
Mississauga, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 11 hours ago
L
Assistant Manager
LensCrafters
Toronto, ON · Etobicoke, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 11 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 hours ago
AO
Site Operations Manager
AML Oceanographic Ltd.
Saanichton, BC
- $100,000 to $125,000 CAD / year
- Full-time
…foundation of that thesis, and our focus is on growing the core business while carefully extending our solution set via acquisition. We anticipate dramatic growth and significant change in…
Added 11 hours ago
TU
Administrative Coordinator
The University of British Columbia
Williams Lake, BC
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…support to AFRF research station and works closely with the Site Manager to support the effective operation of facilities, programs, events, and site activities. The role coordinates…

Manulife

Tax Operations Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

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Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are essential as we strive to grow the business.

Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and incoming inquiries - for transactions relating to individual insurance taxation with varying levels of complexity.

Position Responsibilities:

This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. The role will involve a variety of tasks and functions including:

Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails.
Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions.
Meet daily service level agreements with high accuracy.
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned.

Required Qualifications:

Proven experience working in a fast-paced customer service environment. A minimum of 3 years of experience in a similar role is preferred.
Self-started with ability to work with minimal direct supervision.
Strong technical skills and ability to navigate multiple computer systems and software applications.
Ability to learn and understand basic Tax concepts.
Ability to shift quickly and adapt to change.
Ability to work in a fast-paced environment.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Ability to learn new software/system applications quickly
Demonstrates initiative, attention to detail, and decision-making skills
Strong interpersonal skills and verbal and written communication skills
Solid problem-solving skills
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Consistently responds to challenges and opportunities in a positive and productive manner
Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amounts of data)
Consistently meet or exceed productivity, quality and service standard objectives.
Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
The versatility to do many different types of work within the business area.
Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The incumbent is responsible for handling advisor and customer interactions regarding individual insurance taxation through outbound calls and emails. They must provide proactive solutions, meet service level agreements, and collaborate with internal stakeholders to ensure high-quality service.

Requirements

Candidates should have at least 3 years of experience in a fast-paced customer service environment and be fully bilingual in French and English. Proficiency in computer systems and the ability to learn tax concepts quickly are essential for this role.

Skills

Customer service
Bilingualism
Taxation knowledge
Technical skills
Problem-solving
Emotional intelligence
Communication
Excel
Pivot tables
VLOOKUP
Multitasking
Adaptability
Attention to detail
Decision-making
Accountability
Interpersonal skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Tax Operations
Insurance Taxation
Customer Service
Bilingual
Hybrid Work
Excel
Pivot Tables
VLOOKUP
Data Analysis
Financial Services
Stakeholder Management
Service Level Agreements
Emotional Intelligence
Problem Solving
Accountability
Multitasking
Adaptability
Communication Skills
Individual Insurance
Manulife
John Hancock

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