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Added 5 mins ago
D
Market Development Manager
Desjardins
Saguenay, QC
- Full-time
Ensure the quality of services and business relationships, and manage the member/client experience.
Added 5 mins ago
D
Client Financial Services Agent
Desjardins
Saint-Félicien, QC · Caisse Desjardins du Domaine-du-Roy
- Full-time
…your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide…
Added 5 mins ago
CC
Business Development Representative (Alberta)
Closer Conveyancing
Calgary, AB
- $60,000 to $70,000 CAD / year
We are seeking a proactive, organized, and results-oriented Business Development Representative to join our Sales team in Alberta.
Added 19 mins ago
Corporate Services Clerk (Clerk 3)
The Government of Nova Scotia
Halifax, NS
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 19 mins ago
A
Retail Sales Representative
Acosta
Victoria, BC
- Part-time
We are currently looking for a results-oriented sales representative to represent our customers in grocery stores in their territory.
Added 35 mins ago
BT
Boom Truck Operator & Arborist Crew Leader
Bartlett Tree Experts
Delta, BC
- Other
…Arborist Crew Leader/ Boom Truck operator, you will be an integral member of the team, serving as the leader of a tree care crew with the primary responsibility of performing all tree care…
Added 49 mins ago
PT Member Service Representative - USW4153
Your Neighbourhood Credit Union
Brantford, ON · Paris, ON
Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products…
Added 49 mins ago
GO
Corporate Services Clerk (Clerk 3)
Government of Nova Scotia
Halifax, NS
- Internship
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment…
Added 49 mins ago
UO
Graduate Coordinator
University of Alberta
Edmonton, AB
- Full-time
…website and makes recommendation toward an improved applicant experience (best practices for sharing supervisors accepting students,…
Added 1 hour ago
CD
Childcare Consultant
Child Development Institute
Toronto, ON
- Contract
…diploma combined with a Resource Educator diploma. You are a member in good standing with the College of Early Childhood Educators. You have sound knowledge of child development and…
Added 1 hour ago
AA
Sales Pro
Advance Auto Parts
Peterborough, ON
- $17.95 to $21.55 CAD / hour
- Full-time
…is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in…
Added 1 hour ago
AA
Store Driver
Advance Auto Parts
Peterborough, ON
- $17.95 to $18.85 CAD / hour
- Full-time
Must have a valid driver's license with an acceptable driving record
Added 1 hour ago
AA
Sales pro/driver
Advance Auto Parts
Stratford, ON
- $17.95 to $21.55 CAD / hour
- Part-time
…is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in…
Added 1 hour ago
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VP, GWAM Technology Operations & Platforms
Manulife
Toronto, ON
- Full-time
Reporting to the Chief Information Officer, GWAM Technology, and as a member of the GWAM Technology Leadership Team, you will work closely with business and technology executives to align…
Added 1 hour ago
HN
Director of Care
Hospice Niagara
St. Catharines, ON
- Full-time
…clinical and operational leadership for the residence. As a member of Hospice Niagara’s Leadership Team, the Director is accountable for safe, high-quality, person-centred and…
Added 1 hour ago
CD
Childcare Consultant
Child Development Institute
Toronto, ON
- Contract
…diploma combined with a Resource Educator diploma. You are a member in good standing with the College of Early Childhood Educators. You have sound knowledge of child development and…
Added 1 hour ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
…salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $110,000 -…
Added 1 hour ago
Child and Youth Care Practitioner (Casual Relief) (Counsellor 2(A)-(B))
The Government of Nova Scotia
Kentville, NS
…institution; or an equivalent combintation of training and experience. Notice to Pending Graduates: If you anticipate graduation from your program within the next few months of this…
Added 1 hour ago
Cashier, Food Services
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 1 hour ago
RS
Part Time Loader/Unloader
Ryder Supply Chain Solutions
Cornwall, ON
- Part-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 1 hour ago
T
Associate Investment Advisor I
TD
Surrey, BC
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 2 hours ago
CO
Supervisor, Public Works (1 Vacancy)
City of Woodstock
Woodstock, ON
- Full-time
Maintains Wastewater Certification required by legislation
Added 2 hours ago
CO
Manager of Roads and Solid Waste (1 Vacancy)
City of Woodstock
Woodstock, ON
- Full-time
…equivalent field, plus significant progressively responsible experience in public works management, or an equivalent combination of education and…
Added 2 hours ago
TW
Member Service Representative II
Thrive Wealth Management
Wynyard, SK
- Full-time
We’re looking for a motivated team player who is member service focused to come on board as a temporary full-time Member Services Representative II (MSR II) at our Wynyard Branch. As the…
Added 2 hours ago
TW
Member Service Representative II
Thrive Wealth Management
Ituna, SK
- Full-time
We’re looking for a motivated team player who is member service focused to come on board as a temporary full-time Member Services Representative II (MSR II) at our Ituna Branch. As the…

Manulife

VP, GWAM Technology Operations & Platforms

Toronto, ON, Canada

Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Reporting to the Chief Information Officer, GWAM Technology, and as a member of the GWAM Technology Leadership Team, you will work closely with business and technology executives to align platform investments and operational priorities with enterprise goals, customer outcomes, regulatory requirements and business growth objectives.
This leader will be accountable for the reliability, resilience, security and continuous modernization of the technology platforms that support GWAM's business strategy and digital ambitions.
You will lead a diverse portfolio spanning platform engineering, production operations, cloud platform services, automation, AI enablement and technology infrastructure. A central part of the mandate is to move traditional infrastructure and operations toward a modern platform engineering model built on automation, self service capabilities, developer enablement, operational resilience and AI powered operations.
This leader will consolidate platforms and platform engineering across GWAM Technology. The priority is to modernize the infrastructure environment, drive greater automation and AI enablement, improve operational efficiency, and establish stronger accountability for services and costs.

Position Responsibilities:

Set and deliver the strategic roadmap for GWAM Platforms and IT Operations, including governance, prioritization, capacity planning and investment management
Advance a product oriented platform engineering operating model that improves automation, accountability, transparency and delivery effectiveness.
Advance cloud capabilities that support the organization's agentic AI ambitions.
Provide leadership and direction to the existing AVP and broader teams.
Strengthen oversight of GTCS, setting clear expectations around service levels, cost transparency and delivery on behalf of all of GWAM IT.
Ensure the availability, performance and resilience of critical platforms by leading incident reduction, problem management, disaster recovery and operational readiness
Deliver modern, self service platform capabilities that accelerate application delivery and improve developer productivity.
Develop and execute the platform strategy for AI enabled IT operations and engineering, with clear governance and controls for responsible adoption
Maintain strong security and operational controls aligned with Manulife's risk, cybersecurity, audit and regulatory requirements, and champion secure by design engineering practices.
Partner with application, architecture and business teams to prioritize platform investments and provide executive oversight of major transformations, migrations and integrations
Own the operating budget, workforce plan and investment portfolio, including transparent, consumption based allocation models and accountability for strategic vendors and shared service providers.
Build and lead a high performing, inclusive and diverse organization with strong succession plans and leadership bench strength.

Leadership Profile:

You are a strategic and pragmatic technology leader who creates a compelling vision for platforms and turns it into disciplined execution. You balance technology investment with business value, customer outcomes, risk and financial stewardship.
You lead large scale change with confidence, build trusted relationships with senior stakeholders and bring a solution focused, intrapreneurial mindset to working across shared services and business functions. You develop leaders, create accountability and build the conditions for talented teams to do their best work.

Required Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, Management Information Systems, Technology, Business or an equivalent discipline. A graduate degree and additional language capability are considered assets
10+ years of hands on technology leadership experience, including at least 8 years in software engineering, with a track record of developing and executing strategic and tactical plans
Should understand how to modernize infrastructure through automation, AI and engineering practices.
Demonstrated experience leading large scale technology operations, platform engineering, cloud, infrastructure, application engineering or shared technology services
Proven success leading complex transformation and modernization programs across multiple technical teams and business functions in a large, global, matrixed environment
Experience managing significant operational budgets, workforce plans, vendors and technology investment portfolios
Strong knowledge of cloud platforms (Azure preferred), platform engineering, automation, site reliability engineering, security, operational resilience, Agile delivery, DevOps and AI enabled operations.
Demonstrated success building high performing leadership teams, developing technical talent and strengthening organizational capability
Ability to influence senior stakeholders and communicate complex technology topics clearly to executive, business and technical audiences.

Additional Information:

This role follows a hybrid working arrangement, combining time in the office with remote work. The role will involve regular interaction with senior business and technology executives, enterprise technology partners, information security and risk functions, auditors, finance and procurement partners, and strategic vendors across multiple geographies and time zones. Some travel may be required.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Base Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The VP will lead the modernization of technology platforms, driving automation, AI enablement, and operational resilience across the GWAM business. They are responsible for setting the strategic roadmap, managing investment portfolios, and fostering a high-performing, inclusive organization.

Requirements

Candidates must have a bachelor's degree and over 10 years of technology leadership experience, with at least 8 years in software engineering. Proven expertise in leading large-scale transformations, cloud platforms, and complex operational environments is essential.

Skills

Platform engineering
Technology operations
Cloud platforms
Automation
Artificial intelligence
Infrastructure modernization
Strategic planning
Financial stewardship
Site reliability engineering
DevOps
Agile delivery
Cybersecurity
Risk management
Stakeholder management
Leadership
Budget management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

VP
Technology Operations
Platform Engineering
Cloud Platforms
Azure
Automation
Artificial Intelligence
Infrastructure
Site Reliability Engineering
DevOps
Agile
Cybersecurity
Risk Management
Budgeting
Strategic Roadmap
Digital Transformation
Leadership
Governance
Capacity Planning
Investment Management
Operational Resilience
Software Engineering
Matrixed Environment
Vendor Management
Workforce Planning
Financial Services
Audit
Regulatory Requirements
Product-oriented Model
Self-service Capabilities

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Work requirements

Jobs in Canada