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Added 5 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…by providing benefits, support resources, and training and development…
Added 5 mins ago
G
Pipeline Construction & Integrity Survey Director
GeoVerra
Calgary, AB
- Full-time
Lead the team in business development, and engagement, promoting growth through GeoVerra's values and performance management programs.
Added 5 mins ago
KM
Technology Field Sales Representative (GTA) - Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc.
Mississauga, ON
- $46,850 to $58,562 CAD / year
- Full-time
…Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the…
Added 6 mins ago
BC
Director, Real Estate Development (Life Sciences / Pharma)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 6 mins ago
JT
Workforce Specialist, Job ID# 7080
JVS Toronto
Toronto, ON
- Full-time
…thousands of individuals each year through employment, career development, and assessment services across Toronto and York Region. We also partner with businesses to help them find the…
Added 6 mins ago
KM
Customer Success Manager (Burnaby)
Konica Minolta Business Solutions (Canada) Ltd.
Burnaby, BC
- Full-time
Strong business development, negotiation, and influencing skills
Added 6 mins ago
CT
Manager, Analytics Engineering
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a hands-on, strategic Manager, Analytics Engineering to lead the modernization of enterprise data platforms from Hadoop to Microsoft Azure. A core mandate is to build…
Added 6 mins ago
B
Senior Director, Project Delivery (Hybrid)
Broadridge
Toronto, ON
- Full-time
The Senior Director leads advisory delivery for the Emerging Technologies practice, reporting to the VP, Practice Lead. The role turns regulatory change, dealer consolidation, risk program…
Added 20 mins ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
…payroll administration, attendance management, training and development, health and safety compliance, performance evaluation, coaching and…
Added 20 mins ago
TM
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
Lead and/or advise on development of multiple project plans and/or where planning expertise is required to address deep uncertainty or new areas of development
Added 20 mins ago
KG
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
Support development and implementation of processes for monitoring, measuring, and evaluating H&S performance and to ensure that audit and assurance and follow-up work is completed in…
Added 20 mins ago
FC
Intermediate Building Design Specialist
Fluor Corporation
Vancouver, BC
- Full-time
…technical competence. This position supports the Architectural Area Lead or Lead on assigned projects and evaluates, selects, and applies standard architectural techniques to a medium set…
Added 20 mins ago
Human Resources Generalist
Celestica International LP
Newmarket, ON
Provide consultation and support to managers with implementing and carrying out HR policies and practices, employee development, performance management, and other employee relations issues,…
Added 20 mins ago
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
Industry-leading training and development tools to master both traditional and AI-driven solutions – build in-demand skills for your career growth Clear career progression path to advanced…
Added 20 mins ago
E
District Director
Extendicare
Belleville, ON · ParaMed Admin Office - SE (Sidney St.)
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 20 mins ago
E
District Director
Extendicare
Oshawa, ON · ParaMed Admin Office - CE (King St.)
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 20 mins ago
RC
Social Media Lead
RHEI CREATIONS USA INC
AB · BC · ON
- $53,000 to $63,000 CAD / year
- Full-time
The Social Media Lead owns the performance, direction, and growth of assigned social accounts across TikTok, Instagram, Facebook, and Snapchat. This role is accountable for audience…
Added 20 mins ago
Material Manager
Aecon
Winnipeg, MB
Integrity. We lead by example, with humility and courage.
Added 35 mins ago
S
Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 35 mins ago
Q
Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Added 35 mins ago
G
Business Development Manager
Grantek
Burlington, ON
- Full-time
We are looking for a driven and enthusiastic Manager of New Business Development to join our team. This role is key to expanding new business opportunities in the Midwest region for…
Added 35 mins ago
TM
Senior Mechanical Product Design Engineering Specialist
Trudell Medical International
London, ON
- Full-time
Lead and/or advise on development of multiple project plans and/or where planning expertise is required to address deep uncertainty or new areas of development
Added 35 mins ago
OP
Senior Governance, Risk & Compliance Consultant
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Section Head, Information Systems, this position is responsible is responsible to lead and conduct cybersecurity assessments, policy gap analysis, and risk evaluations…
Added 35 mins ago
Manager, Local Sales, Calgary
Bell
Calgary, AB
Lead, coach, and support Account Executives and sales support teams to achieve and exceed revenue objectives.
Added 35 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…while driving profitable growth. A key responsibility is to lead a team of Analyst and Senior Analysts, with a mandate to train, develop and…

Manulife

VP, Operational Risk Oversight

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Responsibilities:

Delivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.
Managing the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.
Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).
Fostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications. Anticipating the needs of skills, knowledge, and tools for their team.
Being responsible and accountable for team budget and spending.
Staying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required. Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).
Interacting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.
Maintaining and fostering enduring relationships with internal customers namely:
- Executives and other staff within business lines
- project managers, developers, and others.
- Executives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.)

Leading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company

Leading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.

Responsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations. Reimagine and lead with a strategic lens.
Drive and implement strategic and global operational initiatives to support business goals
Lead talent transformation to attract and retain highly skilled individuals
Ensuring core program elements are appropriately designed and implemented including the following:

- Company's ORM Framework document and Operational Risk Policy and Standards.
- Risk Appetite for Operational Risk.
- Risk and Control Assessment program.
- Operational incident data collection database and related processes.
- ORM scenario and stress testing program
- Evaluating operational risk on significant projects/programs, new/revised products, and M&A transactions.
- Key risk indicator tracking;
- Operational risk reporting including quarterly dashboard.
- Leading the development and implementation of ORM supporting technology (i.e. Archer
Responsible for communication and reporting requirements related to the ORM Program including the following:
- Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.
- Acting as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.
Act as an ambassador for the ORM program across the Company. Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support
Collaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program
Keeping abreast of industry developments, best practices and trends in ORM. This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators
Need to collaborate extensively with other Global functions and segments to enhance and implement the ORM program
Effectively communicate requirements and value proposition to build and maintain support.

Required Qualifications:

A minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.

Possess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale
Have a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.
High ability to collaborate with functions and segments globally to develop impactful solutions.
Desirable to have technical expertise in operational risk and controls, and continued process improvements / change management.
Strong communication, influence skills and analysis skills. Ability to communicate risk management practices to a wide range of internal and external stakeholders.
Possess uncompromising ethics, unwavering integrity and understanding of risk.
Have a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.
Advanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer. Ability to leverage data and analytics to improve business outcomes.

Expertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk.
Knowledge of the regulatory environments in Canada and the US.

Preferred Qualifications:

Strong leadership, communication, consulting, decision-making and influencing skills.
Superior presentation and facilitation skills to all levels and audiences.
Ability to develop and maintain strong relationships.
Strong team player (collaborative).
Problem solving, innovative and strategic thinker.

Empowers others.
Influences others to think strategically.
Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.
Strong time management and organizational skills to manage multiple tasks and changing priorities.
Ability to work effectively in a matrix organization and influence across organizational lines.
Clear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.
Passion, tenacity, conviction and courage in leadership and decision making.
Agent of change – challenging status quo and being bold with strong managerial courage.
Have a global mindset, customer empathy and desire to achieve excellence.
Strong leadership - ability to lead self and others
Superior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.
Ability to influence internal and external stakeholders to achieve results that will have a significant business impact
Strategic and innovative problem solving.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The VP of Operational Risk Oversight leads the global Operational Risk Management (ORM) function and oversees the implementation of enterprise-level risk programs. This role involves managing resilience and crisis response risks, driving operational risk transformation, and maintaining relationships with internal stakeholders and regulators.

Requirements

Candidates must have 12-15 years of experience in business resiliency, crisis management, and operational risk management within a large enterprise. Strong leadership, strategic thinking, and the ability to influence stakeholders across a global, complex organization are essential.

Skills

Operational risk management
Business resiliency
Crisis management
Strategic planning
Risk assessment
Regulatory compliance
Leadership
Stakeholder management
Change management
Data analytics
Information risk management
Financial services
Process improvement
Communication
Influence
Decision-making

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
ORM
Business Resiliency
Crisis Management
Information Risk
OSFI
Archer
Risk Appetite
Stress Testing
Key Risk Indicators
Regulatory Compliance
Strategic Leadership
Change Management
Financial Services
Enterprise Risk
Data Analytics
Governance
Risk Framework
Stakeholder Engagement
Global Operations
M&A
Technology Risk
AI Risk
Internal Audit
Policy Development
Risk Reporting
Process Transformation
Matrix Organization
Risk Culture
Operational Resilience

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