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Added 11 mins ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
AB · Edmonton, AB
- $17 CAD / hour
- Part-time
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every…
Added 11 mins ago
WS
Material Handler
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 11 mins ago
Manager, Local Sales, Calgary
Bell
Calgary, AB
Bell Media is seeking an accomplished, results-oriented sales leader to drive revenue growth and inspire high-performance for our Alberta media sales teams. We are looking for a dynamic and…
Added 11 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…applications, and assisting with delivering a superior Member experience while driving profitable growth. A key responsibility is to lead a team of Analyst and Senior Analysts, with a…
Added 11 mins ago
BR
Administrateur(trice) de location et de site / Leasing & Site Administrator
BGO Real Estate
Laval, QC
- Full-time
Service à la clientèle : Offrez un service rapide et courtois aux résidents, prospects, membres de l'équipe et à la direction tout en favorisant une expérience communautaire positive.
Added 11 mins ago
Corporate Traveller - Senior Productivity Manager - Vancouver, BC
Flight Centre
BC
…is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and…
Added 11 mins ago
RC
Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
- Full-time
The workplace experience support specialist senior provides best-in-class hospitality experiences for internal and external clients. Ensures the location is safe, well-maintained, and…
Added 11 mins ago
I
Lead SAP TMS Consultant
Infosys
Calgary, AB
- Full-time
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Added 11 mins ago
S
Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds,…
Added 11 mins ago
LC
Social Media Manager, Quo Beauty - 12 Month Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
We’re looking for a highly collaborative, creative, and organized social media leader who understands how brands can build relevance and relationships through social. You’ll work closely…
Added 11 mins ago
EI
Brand Protection Advisor - Hospitality and Hotels
Ecolab Inc.
London, ON · Windsor, ON
- Full-time
Ecolab is seeking a Brand Protection Advisor (Hospitality and Hotels) to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help…
Added 11 mins ago
TI
General Sales Manager - Ottawa
Trane Italia
Ottawa, ON
- Full-time
Assemble account teams and interact with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios.
Added 11 mins ago
TT
Shipper/Receiver
Trojan Technologies
London, ON
- Full-time
· 2+ years of material handling or warehouse experience preferred.
Added 11 mins ago
H
Assistant Manager - Food and Beverage
Hilton
Mississauga, ON
- Full-time
What are we looking for? To successfully fill this role, you should demonstrate the following qualities, skills, and experience:
Added 11 mins ago
AI
Class 1 Truck Driver
American Iron and Metal
Sherbrooke, QC
- Full-time
…Canadian family-owned company that has grown into a global leader in metal recycling. Driven by a commitment to providing exceptional service, AIM Recycling specializes in the recovery and…
Added 11 mins ago
AI
Class 1 Truck Driver
American Iron and Metal
Amos, QC
- Full-time
…Canadian family-owned company that has grown into a global leader in metal recycling. Driven by a commitment to providing exceptional service, AIM Recycling specializes in the recovery and…
Added 11 mins ago
AI
Health and Safety Advisor
American Iron and Metal
Hamilton, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 27 mins ago
WI
CNC Press Brake Operator
Wesgar Inc.
Port Coquitlam, BC
- Full-time
…and production sheet metal parts according to drawings and customer requirements. The ideal candidate has at least 1 year of hands-on CNC press brake experience and is confident reading and…
Added 27 mins ago
ES
Controls Technician - Tech VII
Equans Services Canada & US
Surrey, BC
- Full-time
Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working…
Added 27 mins ago
ES
Maintenance Technician V – HVAC / Refrigeration Mechanic - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working…
Added 27 mins ago
FG
Vice President, People & Culture
FFUN Group
Saskatoon, SK
- Full-time
We're looking for more than an HR expert. We want a business-minded, hands-on leader who understands that great people strategies drive great business results.
Added 27 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 27 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 27 mins ago
ON
Assistant Manager - Outlet Coll Winnipeg
Old Navy
Winnipeg, MB
- Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 27 mins ago
W
Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You are an experienced enterprise sales leader who combines identity and security fluency, executive presence, and disciplined sales execution. You have led teams through complex,…

Manulife

VP, Operational Risk Oversight

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Responsibilities:

Delivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.
Managing the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.
Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).
Fostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications. Anticipating the needs of skills, knowledge, and tools for their team.
Being responsible and accountable for team budget and spending.
Staying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required. Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).
Interacting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.
Maintaining and fostering enduring relationships with internal customers namely:
- Executives and other staff within business lines
- project managers, developers, and others.
- Executives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.)

Leading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company

Leading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.

Responsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations. Reimagine and lead with a strategic lens.
Drive and implement strategic and global operational initiatives to support business goals
Lead talent transformation to attract and retain highly skilled individuals
Ensuring core program elements are appropriately designed and implemented including the following:

- Company's ORM Framework document and Operational Risk Policy and Standards.
- Risk Appetite for Operational Risk.
- Risk and Control Assessment program.
- Operational incident data collection database and related processes.
- ORM scenario and stress testing program
- Evaluating operational risk on significant projects/programs, new/revised products, and M&A transactions.
- Key risk indicator tracking;
- Operational risk reporting including quarterly dashboard.
- Leading the development and implementation of ORM supporting technology (i.e. Archer
Responsible for communication and reporting requirements related to the ORM Program including the following:
- Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.
- Acting as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.
Act as an ambassador for the ORM program across the Company. Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support
Collaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program
Keeping abreast of industry developments, best practices and trends in ORM. This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators
Need to collaborate extensively with other Global functions and segments to enhance and implement the ORM program
Effectively communicate requirements and value proposition to build and maintain support.

Required Qualifications:

A minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.

Possess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale
Have a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.
High ability to collaborate with functions and segments globally to develop impactful solutions.
Desirable to have technical expertise in operational risk and controls, and continued process improvements / change management.
Strong communication, influence skills and analysis skills. Ability to communicate risk management practices to a wide range of internal and external stakeholders.
Possess uncompromising ethics, unwavering integrity and understanding of risk.
Have a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.
Advanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer. Ability to leverage data and analytics to improve business outcomes.

Expertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk.
Knowledge of the regulatory environments in Canada and the US.

Preferred Qualifications:

Strong leadership, communication, consulting, decision-making and influencing skills.
Superior presentation and facilitation skills to all levels and audiences.
Ability to develop and maintain strong relationships.
Strong team player (collaborative).
Problem solving, innovative and strategic thinker.

Empowers others.
Influences others to think strategically.
Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.
Strong time management and organizational skills to manage multiple tasks and changing priorities.
Ability to work effectively in a matrix organization and influence across organizational lines.
Clear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.
Passion, tenacity, conviction and courage in leadership and decision making.
Agent of change – challenging status quo and being bold with strong managerial courage.
Have a global mindset, customer empathy and desire to achieve excellence.
Strong leadership - ability to lead self and others
Superior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.
Ability to influence internal and external stakeholders to achieve results that will have a significant business impact
Strategic and innovative problem solving.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The VP of Operational Risk Oversight leads the global Operational Risk Management (ORM) function and oversees the implementation of enterprise-level risk programs. This role involves managing resilience and crisis response risks, driving operational risk transformation, and maintaining relationships with internal stakeholders and regulators.

Requirements

Candidates must have 12-15 years of experience in business resiliency, crisis management, and operational risk management within a large enterprise. Strong leadership, strategic thinking, and the ability to influence stakeholders across a global, complex organization are essential.

Skills

Operational risk management
Business resiliency
Crisis management
Strategic planning
Risk assessment
Regulatory compliance
Leadership
Stakeholder management
Change management
Data analytics
Information risk management
Financial services
Process improvement
Communication
Influence
Decision-making

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
ORM
Business Resiliency
Crisis Management
Information Risk
OSFI
Archer
Risk Appetite
Stress Testing
Key Risk Indicators
Regulatory Compliance
Strategic Leadership
Change Management
Financial Services
Enterprise Risk
Data Analytics
Governance
Risk Framework
Stakeholder Engagement
Global Operations
M&A
Technology Risk
AI Risk
Internal Audit
Policy Development
Risk Reporting
Process Transformation
Matrix Organization
Risk Culture
Operational Resilience

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