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Added 5 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Williams Lake, BC
- Full-time
Interior Health is seeking a permanent full-time Manager, Clinical Operations to lead Surgical Services in Williams Lake, BC. Join a dedicated team committed to delivering exceptional…
Added 5 mins ago
IH
Regional Practice Leader | Allied Health
Interior Health Authority
Kelowna, BC
- Full-time
…individuals and groups within and outside Interior Health (IH) to lead the development, management, and communication of region-wide initiatives to support and enhance the quality of care…
Added 35 mins ago
VA
Veterinary Receptionist, Island Animal Hospital
VCA Animal Hospitals
Nanaimo, BC
- Internship
At Island Animal Hospital, we welcome a Veterinary Receptionist to join our team. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an…
Added 35 mins ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about…
Added 35 mins ago
A
WHS Specialist
Amazon
Mississauga, ON
- Full-time
…facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about…
Added 35 mins ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about…
Added 35 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
You will lead Québec as a distinct market within MEC, shaping multi-year growth plans, driving operational excellence, and building a high-performing leadership team. This role evolves…
Added 35 mins ago
BN
Travel Nurse - Nurse Practitioner
Bayshore Northern Staffing
Vancouver, BC
- Full-time
Work collaboratively in a team-based environment, practicing an expanded scope of nursing to deliver primary and emergency care for all residents - from newborns to elders - through nursing…
Added 51 mins ago
I
Business Development Representative
Ideogram
Toronto, ON
- Full-time
Ideogram’s mission is to make world-class design accessible to everyone, multiplying human creativity. We build proprietary generative media models and AI native creative workflows,…
Added 1 hour ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist in administering Human Resources related tasks within the department, including, but not limited to, scheduling, training, submitting payroll, performance management, reviews, etc.)…
Added 1 hour ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
Added 1 hour ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
Added 1 hour ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 1 hour ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.)…
Added 1 hour ago
DD
DSW: Assistant Manager
DSW Designer Shoe Warehouse
Edmonton, AB
- Full-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 1 hour ago
M
Toronto Health Office Practice Leader
Marsh
Toronto, ON
- Full-time
We are seeking a talented individual to join Marsh in our Toronto, Canada office. This is a dynamic leadership role and part of the Health and Benefits Canadian Leadership team.
Added 1 hour ago
MM
Head of People
Martell Media
Kelowna, BC
- Full-time
…ventures that create meaningful impact. Across its businesses, the team combines audience, operators, and execution to launch scalable products and empower ambitious leaders across Media,…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
Work closely with Human Resources to ensure that payroll and headcount are accurate in actuals and are reflected properly in the monthly forecasts and the annual budget. Provide further…
Added 1 hour ago
CF
Cost Accounting Manager
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Lethbridge, AB
- Full-time
The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 1 hour ago
HH
Human Resources Manager
Highbridge Human Capital
Brantford, ON
- $90,000 to $120,000 CAD / year
- Full-time
Casasanta is seeking an experienced Human Resources Manager to lead the organization's human resources function at both a strategic and operational level. As a member of the Leadership…
Added 1 hour ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 1 hour ago
HH
Human Resources Manager
Highbridge Human Capital
Brantford, ON
- $90,000 to $120,000 CAD / year
- Full-time
Casasanta is seeking an experienced Human Resources Manager to lead the organization’s human resources function at both a strategic and operational level. As a member of the Leadership…
Added 1 hour ago
TS
Housing Coordinator
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Manulife

VP, Operational Risk Oversight

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Responsibilities:

Delivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.
Managing the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.
Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).
Fostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications. Anticipating the needs of skills, knowledge, and tools for their team.
Being responsible and accountable for team budget and spending.
Staying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required. Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).
Interacting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.
Maintaining and fostering enduring relationships with internal customers namely:
- Executives and other staff within business lines
- project managers, developers, and others.
- Executives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.)

Leading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company

Leading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.

Responsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations. Reimagine and lead with a strategic lens.
Drive and implement strategic and global operational initiatives to support business goals
Lead talent transformation to attract and retain highly skilled individuals
Ensuring core program elements are appropriately designed and implemented including the following:

- Company's ORM Framework document and Operational Risk Policy and Standards.
- Risk Appetite for Operational Risk.
- Risk and Control Assessment program.
- Operational incident data collection database and related processes.
- ORM scenario and stress testing program
- Evaluating operational risk on significant projects/programs, new/revised products, and M&A transactions.
- Key risk indicator tracking;
- Operational risk reporting including quarterly dashboard.
- Leading the development and implementation of ORM supporting technology (i.e. Archer
Responsible for communication and reporting requirements related to the ORM Program including the following:
- Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.
- Acting as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.
Act as an ambassador for the ORM program across the Company. Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support
Collaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program
Keeping abreast of industry developments, best practices and trends in ORM. This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators
Need to collaborate extensively with other Global functions and segments to enhance and implement the ORM program
Effectively communicate requirements and value proposition to build and maintain support.

Required Qualifications:

A minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.

Possess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale
Have a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.
High ability to collaborate with functions and segments globally to develop impactful solutions.
Desirable to have technical expertise in operational risk and controls, and continued process improvements / change management.
Strong communication, influence skills and analysis skills. Ability to communicate risk management practices to a wide range of internal and external stakeholders.
Possess uncompromising ethics, unwavering integrity and understanding of risk.
Have a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.
Advanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer. Ability to leverage data and analytics to improve business outcomes.

Expertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk.
Knowledge of the regulatory environments in Canada and the US.

Preferred Qualifications:

Strong leadership, communication, consulting, decision-making and influencing skills.
Superior presentation and facilitation skills to all levels and audiences.
Ability to develop and maintain strong relationships.
Strong team player (collaborative).
Problem solving, innovative and strategic thinker.

Empowers others.
Influences others to think strategically.
Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.
Strong time management and organizational skills to manage multiple tasks and changing priorities.
Ability to work effectively in a matrix organization and influence across organizational lines.
Clear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.
Passion, tenacity, conviction and courage in leadership and decision making.
Agent of change – challenging status quo and being bold with strong managerial courage.
Have a global mindset, customer empathy and desire to achieve excellence.
Strong leadership - ability to lead self and others
Superior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.
Ability to influence internal and external stakeholders to achieve results that will have a significant business impact
Strategic and innovative problem solving.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The VP of Operational Risk Oversight leads the global Operational Risk Management (ORM) function and oversees the implementation of enterprise-level risk programs. This role involves managing resilience and crisis response risks, driving operational risk transformation, and maintaining relationships with internal stakeholders and regulators.

Requirements

Candidates must have 12-15 years of experience in business resiliency, crisis management, and operational risk management within a large enterprise. Strong leadership, strategic thinking, and the ability to influence stakeholders across a global, complex organization are essential.

Skills

Operational risk management
Business resiliency
Crisis management
Strategic planning
Risk assessment
Regulatory compliance
Leadership
Stakeholder management
Change management
Data analytics
Information risk management
Financial services
Process improvement
Communication
Influence
Decision-making

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
ORM
Business Resiliency
Crisis Management
Information Risk
OSFI
Archer
Risk Appetite
Stress Testing
Key Risk Indicators
Regulatory Compliance
Strategic Leadership
Change Management
Financial Services
Enterprise Risk
Data Analytics
Governance
Risk Framework
Stakeholder Engagement
Global Operations
M&A
Technology Risk
AI Risk
Internal Audit
Policy Development
Risk Reporting
Process Transformation
Matrix Organization
Risk Culture
Operational Resilience

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