Trainee Technical Specialist
- Permanent North American Gaeltacht, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
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Job Details: Trainee Technical Specialist
Full details of the job.
Vacancy Name Trainee Technical Specialist Vacancy No VN1003 Function OV Technology & Operations Work Location Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 37.00 Drivers Licence Required No Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role
This is a trainee role where the applicant will work to become a key member of the OV Operations and Network Infrastructure team.
The team support our IoT partners, operating over 7 million IoT devices globally. They also have complete ownership for maintaining, evolving and optimizing the performance of the OV platforms, including Core Network, Service Applications, Data Center and Databases.
OV aim to support the candidate in learning the OV technologies, telecommunications and progressing through more formalized appropriate industry qualifications relating to our services.
Customer Communications – Customer and Partner communications with OV, ensuring that they always have a positive experience and are kept informed of progress and issues.
Support - Manage complex queries from our Customer and Partners, taking ownership of these driving them through to competition in a timely manner
Service Ownership – Continuously monitor and improve the OV services, taking ownership of any issues that arise and resolving them or escalating to other members of the team as necessary.
Ideal Candidate Characteristics
Team player - You’ll be working closely with your peers to become an expert in OV services and evolving your abilities, ultimately taking on more responsibility of the OV network.
Great communication – We often must understand and clearly articulate complex technical issues and queries with clients, in this customer facing role.
Can do attitude and a problem solver – No day is the same and we’re often having to understand, debug and fix unique problems, so problem solving abilities are key to your success within this role.
Fast moving - Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.
Experience
Technologies - We work on a vast range of technologies within OV, therefore any experience the candidate has on SQL, Cisco, Linux, Microsoft, or C#, Javascript, PowerShell would be beneficial.
Technology Enthusiast – The OV technology services and solutions can be technically complex; therefore, we’re looking for someone with a true passion and curiosity for anything technology related.
Customer Facing – Experience within a customer facing role would be beneficial, especially within a fast-paced environment
Education
Minimum of 5 GCSE's Grade C or above or equivalent
Ideal candidate will have a technology related qualification e.g. Degree, HNC or ONC.
Close Date 13 Nov 2026
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:
Job Details: Trainee Technical Specialist
Full details of the job.
Vacancy Name Trainee Technical Specialist Vacancy No VN1003 Function OV Technology & Operations Work Location Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 37.00 Drivers Licence Required No Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role
This is a trainee role where the applicant will work to become a key member of the OV Operations and Network Infrastructure team.
The team support our IoT partners, operating over 7 million IoT devices globally. They also have complete ownership for maintaining, evolving and optimizing the performance of the OV platforms, including Core Network, Service Applications, Data Center and Databases.
OV aim to support the candidate in learning the OV technologies, telecommunications and progressing through more formalized appropriate industry qualifications relating to our services.
Customer Communications – Customer and Partner communications with OV, ensuring that they always have a positive experience and are kept informed of progress and issues.
Support - Manage complex queries from our Customer and Partners, taking ownership of these driving them through to competition in a timely manner
Service Ownership – Continuously monitor and improve the OV services, taking ownership of any issues that arise and resolving them or escalating to other members of the team as necessary.
Ideal Candidate Characteristics
Team player - You’ll be working closely with your peers to become an expert in OV services and evolving your abilities, ultimately taking on more responsibility of the OV network.
Great communication – We often must understand and clearly articulate complex technical issues and queries with clients, in this customer facing role.
Can do attitude and a problem solver – No day is the same and we’re often having to understand, debug and fix unique problems, so problem solving abilities are key to your success within this role.
Fast moving - Whilst we need to be robust, we appreciate that requirements change, customers think of new ways of challenging us and we find new great ideas. We scope it out, build the solution and deliver it.
Experience
Technologies - We work on a vast range of technologies within OV, therefore any experience the candidate has on SQL, Cisco, Linux, Microsoft, or C#, Javascript, PowerShell would be beneficial.
Technology Enthusiast – The OV technology services and solutions can be technically complex; therefore, we’re looking for someone with a true passion and curiosity for anything technology related.
Customer Facing – Experience within a customer facing role would be beneficial, especially within a fast-paced environment
Education
Minimum of 5 GCSE's Grade C or above or equivalent
Ideal candidate will have a technology related qualification e.g. Degree, HNC or ONC.
Close Date 13 Nov 2026
Please click here to read and review our Privacy Policy.
More about this job
Responsibilities
Support OV customers and partners by communicating progress, managing complex queries, and taking ownership of issues through to resolution or escalation. Monitor, maintain, and improve OV services and platforms, including the core network, service applications, data center, and databases.
Requirements
Applicants must have at least five GCSEs at Grade C or above, or equivalent; a technology-related degree, HNC, or ONC is considered ideal. Strong communication, teamwork, problem-solving ability, and an interest in technology are sought, while experience with SQL, Cisco, Linux, Microsoft technologies, C#, JavaScript, PowerShell, or customer-facing work is beneficial.
Skills
- Customer Communication
- Customer Support
- Problem Solving
- Technical Troubleshooting
- Service Ownership
- Network Infrastructure
- Telecommunications
- SQL
- Cisco
- Linux
- Microsoft Technologies
- C#
- JavaScript
- PowerShell
- Teamwork
Benefits
- Competitive Salary and Benefits Package
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- IoT
- Telecommunications
- Network Infrastructure
- Core Network
- Service Applications
- Data Center
- Databases
- SQL
- Cisco
- Linux
- Microsoft Technologies
- C#
- JavaScript
- PowerShell
- Customer Communications
- Customer Support
- Partner Support
- Technical Troubleshooting
- Problem Solving
- Service Ownership
- Network Operations
- Platform Optimization
- Industry Qualifications