HVAC SERVICE DISPATCHER

Maple Air | Concord / Vaughan, Ontario

Full-time, permanent | In person

Pay: CA$40,000–CA$55,000 per year, based on experience

Schedule: Evening shift, Monday–Friday; weekends and on-call as needed

Great Service Starts Before the Technician Arrives

Maple Air is hiring an experienced HVAC Service Dispatcher to keep field schedules organized, technicians informed and customers updated. This is an active operations role for someone who can prioritize urgent calls, make sound scheduling decisions and stay composed when the day changes.

WHAT YOU'LL DO

• Schedule and dispatch HVAC service technicians across the GTA.

• Assign and adjust calls based on urgency, location, skills, availability and job requirements.

• Communicate appointment updates, delays and changes to customers and field teams.

• Coordinate seasonal maintenance and protection-plan appointments.

• Track work orders, service history, follow-ups and job statuses in the CRM.

• Support parts coordination, supplier follow-up and installation scheduling when needed.

• Maintain accurate digital dispatch boards and Google Sheets/Excel reports.

WHAT YOU BRING

• At least 3 years of dispatching experience (required).

• At least 2 years of HVAC or home-services industry experience (required).

• Proficiency with CRM systems, digital dispatch/scheduling tools and spreadsheets.

• Clear communication, judgment under pressure and strong follow-through.

• Availability for evening shifts, weekends and on-call rotations as required.

• Experience coordinating field technicians, service agreements or installation schedules is valuable.

WHY MAPLE AIR

Our values define the role: Serving People Before Industry means customers feel looked after; Choosing Legacy Over Transactions means we earn trust with every update; Operating as One Team, One Purpose means dispatch, technicians and installers work together; Owning Our Work With No Shortcuts means promises and follow-ups are completed; Growing With Purpose and Intention means we improve systems rather than accepting recurring problems. You'll have meaningful responsibility within an established, growing operations team.

WHAT WE OFFER

• CA$40,000–CA$55,000 per year, based on experience

• Extended health, dental and vision care

• On-site parking

• Full-time, permanent employment and growth opportunities

Apply through LinkedIn with your resume.

Maple Air - Heating & Cooling Made Simple.