Job Description
The Opportunity:
The Manager, HR Services plays a critical role in leading and optimizing HR services to ensure efficient, effective, and employee-centered service delivery. This role is responsible for overseeing HR processes, program delivery, policy adherence, compliance, governance, and employee customer service, as well as managing and administering all recognition programs at Maple Leaf Foods. The incumbent will champion the responsible use of artificial intelligence (AI), automation, analytics, and digital tools to simplify work, improve service quality and responsiveness, and enhance the employee experience. The incumbent is a process-driven thinker with strong leadership, problem-solving, digital transformation, and process improvement skills, with the goal of achieving high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs. They must also have a deep understanding of controls and be capable of efficiently managing processes from end to end while ensuring appropriate privacy, security, governance, and human oversight.
Reason for vacancy: Existing Headcount
Compensation: $96,000 - $141,000 CAD base pay annually plus annual short-term incentive
The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours. In addition to base salary, this role is eligible to participate in Maple Leaf’s annual short-term incentive plan.
Snapshot Of a Day-in-the-Life
- Lead the HR Service team in delivering high-quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
- Lead the continuous improvement of the HR Services team, using process redesign, AI, automation, and self-service solutions to improve efficiency, accuracy, scalability, and employee experience. Effectively lead, manage, and develop the team, ensuring an integrated approach to service delivery.
- Oversee HR inquiries and issue resolution, ensuring timely and accurate responses.
- Develop and refine HR processes to improve efficiency, accuracy and compliance.
- Collaborate with stakeholders to enhance HR service delivery and address business needs.
- Gather feedback and drive improvements in HR support and communications.
- Lead, mentor, and develop the HR Services team to build capabilities and foster a high-performance culture.
- Set performance goals, provide coaching and drive team engagement.
- Lead the delivery of education and communication initiatives related to benefits and pension programs.
- Partner with internal teams to ensure smooth administration and employee engagement in these programs.
- Manage SAP system, ensuring data integrity, security and efficient reporting.
- Support system implementation, upgrades, and process automation efforts.
- Develop and maintain a consistent cadence of KPIs to track performance and support strategic objectives.
- Analyze data to identify trends, opportunities, and potential risks, providing actionable insights to key stakeholders.
- Collaborate with cross-functional teams to ensure alignment between business goals and performance metrics.
- Provide ongoing reporting, dashboards, and visualizations to communicate data insights clearly.
- Support data-driven decision making by offering recommendations based on analysis.
- Ensure adherence to employment laws, company policies, and HR best practices.
- Maintain accurate employee records and oversee compliance audits.
- Partner with legal and compliance teams to mitigate risk and uphold HR governance.
- Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and manager self-service.
- Build and maintain an AI-enabled HR Services roadmap, translating business needs and service data into high-value use cases, pilots, implementation plans, and measurable benefits.
- Establish responsible AI practices for HR Services in partnership with HR Technology, IT, Privacy, Legal, and Security, including data protection, access controls, bias and risk assessment, validation, documentation, monitoring, and appropriate human review.
- Lead change management, training, and adoption for AI-enabled tools; build AI literacy within the HR Services team and reinforce accountable, ethical, and effective use.
- Define and track measures for AI-enabled improvements, including service quality, cycle time, first-contact resolution, capacity, adoption, employee satisfaction, risk, and realized benefits.
- Develop and implement initiatives to improve the employee experience.
- Promote collaboration and knowledge-sharing across HR functions.
- Collaborate with internal stakeholders to maintain and update policies as needed.
- Provide guidance and support on policy related matters to employees at all levels.
Qualifications
What You’ll Bring:
- Skills & Knowledge
- Strong project management and planning skills. Exceptional organizational skills and proven ability to manage multiple priorities.
- Ability to work independently as well as a part of a team in a collaborative manner.
- Client focused with ability to forge partnerships within the business.
- Analytical mindset with a track record of driving process improvements and efficiencies
- Ability to navigate change and lead HR transformation initiatives.
- Ability to manage information with accuracy, security, and confidentiality.
- Effective communication and consulting skills with capability to adapt to a variety of audiences including executive level.
- Bias for continuous improvement, with the ability to leverage data, AI, automation, and technology to improve service outcomes and employee experience.
- Working knowledge of generative AI, conversational AI, workflow automation, knowledge management, and analytics concepts, with the ability to assess HR use cases and translate them into practical service solutions.
- Strong understanding of responsible AI principles, including privacy, security, data quality, transparency, bias mitigation, risk management, and human oversight in an HR context.
- Knowledge of legislations and laws both in Canada and the US as it relates to employment, pension and benefits.
- Knowledge of the BMC ticketing system.
- Experience & Education
- Bachelor’s degree in business administration, Human Resources, or related field.
- 5+ years of experience in HR operations, shared services or HRIS administration.
- Strong understanding of HR processes, systems and compliance requirements.
- Experience managing HR technology (e.g. SAP, SuccessFactors, Workday, UKG, or other HRIS platforms)
- Experience identifying, piloting, implementing, or scaling AI-enabled, automated, or digital solutions in HR operations or a shared services environment is an asset.
- Advanced proficiency in Microsoft Office programs, including Excel, PowerPoint and Word.
- Prior experience with SAP/Success Factors is an asset.
- Experience with BMC ticketing system for ticketing
Additional Information
What We Offer At Maple Leaf Foods
- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
- An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
- Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
- Defined Contribution Pension Plan with company matching that starts on your first day of employment.
- Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
- Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
- Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.
