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Added 4 mins ago
AH
Senior Advisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Provide Client Support & Stakeholder Engagement Build and maintain collaborative relationships with HR teams, operational leaders, unions (as applicable) & key stakeholders. Provide expert…
Added 5 hours ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Change management and communications: Lead the change management for adoption of the University’s web direction. Lead ongoing communication with the University Web community. Manage changes…
Added 5 hours ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Lead the prequalification and selection of bidders for subcontract packages, ensuring that prospective suppliers meet project and corporate requirements.
Added 5 hours ago
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Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
…and user requests, and completing recurring maintenance and project work. You will balance scheduled activities with ad hoc support, work closely with an established technical team, and…
Added 5 hours ago
A
Senior Electrical Engineer
Actalent
Calgary, AB
- $85 to $92 CAD / hour
- Contract
Collaborate directly with client representatives on project requirements, design reviews, and issue resolution, maintaining strong client relationships.
Added 5 hours ago
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Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
Collaborer avec les clients, les compagnies de services publics, les municipalités et les partenaires dingénierie, en coordination avec le gestionnaire de projet.
Added 6 hours ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
We are seeking an experienced Crane & Rigging Working Supervisor to lead our team in delivering safe, efficient, and high-quality lifting services. The successful candidate will be…
Added 6 hours ago
DC
Senior Environmental Consultant
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Ottawa, ON
- Full-time
Collaborate with staff across Canada for the purposes of project delivery, client relationship development, and opportunity/project research
Added 8 hours ago
W
Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 9 hours ago
CR
Research Scientist II - Toxcology
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- Full-time
Host client visits, lead or support facility tours, and participate in client meetings (telephone/video conferences);
Added 9 hours ago
Community Liaison Field Ambassador Graduate
GHD Group Pty Ltd
Toronto, ON
…between residents, business owners, elected officials, the project team, client, and contractors. The role requires strong customer service skills and the ability to manage challenging…
Added 9 hours ago
EG
Geotechnical Project Manager
Egis Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Lead geotechnical project delivery, including design analysis, field investigation planning, design review, and preparation of professional technical reports.
Added 10 hours ago
PC
Senior Manager Cyber Generalist
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Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 10 hours ago
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Toronto, ON
- Full-time
Leading a client or internal CGI project as the Technical Architect and Lead - architecting solutions and also contributing in part hands-on to solution development
Added 10 hours ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
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Added 10 hours ago
EI
Geotechnical Project Manager
Egis in Canada
Toronto, ON
- $110,000 to $150,000 CAD / year
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Lead geotechnical project delivery, including design analysis, field investigation planning, design review, and preparation of professional technical reports.
Added 10 hours ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…across every decision point. Across Technology, Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing to PR and Paid Social to Marketplace…
Added 10 hours ago
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Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
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Added 11 hours ago
ZA
Intermediate Architect
Zeidler Architecture
Vancouver, BC
- Full-time
…contributes to design excellence, technical quality, and effective project execution. It requires a well-rounded understanding of building systems, project coordination, and client…
Added 11 hours ago
C
Building Operator
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This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.
Added 11 hours ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
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Shapes Continuing Education's value proposition and capabilities of programs, services, and solutions to align client priorities with Continuing Education's program-development,…
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Security Operations Center (SOC) Analyst
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Added 11 hours ago
Manager, Office Services & Facilities
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The position requires a confident self-starter with the desire to promote a client-first focused culture. Proven ability to effectively lead a team of 20+ employees. Client focused and…
Added 11 hours ago
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Technical Project Manager
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- Full-time
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Added 11 hours ago
MH
Senior Industrial Coater / Fireproofer
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Maple Leaf Foods Inc

Manager, HR Services

Mississauga, ON, Canada

$96,000 to $141,000 CAD / year · Full-time

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Job details

Pay: $96,000 to $141,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 5+ years of experience in HR operations, shared services or HRIS administration.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

The Opportunity:

The Manager, HR Services plays a critical role in leading and optimizing HR services to ensure efficient, effective, and employee-centered service delivery. This role is responsible for overseeing HR processes, program delivery, policy adherence, compliance, governance, and employee customer service, as well as managing and administering all recognition programs at Maple Leaf Foods. The incumbent will champion the responsible use of artificial intelligence (AI), automation, analytics, and digital tools to simplify work, improve service quality and responsiveness, and enhance the employee experience. The incumbent is a process-driven thinker with strong leadership, problem-solving, digital transformation, and process improvement skills, with the goal of achieving high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs. They must also have a deep understanding of controls and be capable of efficiently managing processes from end to end while ensuring appropriate privacy, security, governance, and human oversight.

Reason for vacancy: Existing Headcount

Compensation: $96,000 - $141,000 CAD base pay annually plus annual short-term incentive

The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours. In addition to base salary, this role is eligible to participate in Maple Leaf’s annual short-term incentive plan.

Snapshot Of a Day-in-the-Life

Lead the HR Service team in delivering high-quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
Lead the continuous improvement of the HR Services team, using process redesign, AI, automation, and self-service solutions to improve efficiency, accuracy, scalability, and employee experience. Effectively lead, manage, and develop the team, ensuring an integrated approach to service delivery.
Oversee HR inquiries and issue resolution, ensuring timely and accurate responses.
Develop and refine HR processes to improve efficiency, accuracy and compliance.
Collaborate with stakeholders to enhance HR service delivery and address business needs.
Gather feedback and drive improvements in HR support and communications.
Lead, mentor, and develop the HR Services team to build capabilities and foster a high-performance culture.
Set performance goals, provide coaching and drive team engagement.
Lead the delivery of education and communication initiatives related to benefits and pension programs.
Partner with internal teams to ensure smooth administration and employee engagement in these programs.
Manage SAP system, ensuring data integrity, security and efficient reporting.
Support system implementation, upgrades, and process automation efforts.
Develop and maintain a consistent cadence of KPIs to track performance and support strategic objectives.
Analyze data to identify trends, opportunities, and potential risks, providing actionable insights to key stakeholders.
Collaborate with cross-functional teams to ensure alignment between business goals and performance metrics.
Provide ongoing reporting, dashboards, and visualizations to communicate data insights clearly.
Support data-driven decision making by offering recommendations based on analysis.
Ensure adherence to employment laws, company policies, and HR best practices.
Maintain accurate employee records and oversee compliance audits.
Partner with legal and compliance teams to mitigate risk and uphold HR governance.
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and manager self-service.
Build and maintain an AI-enabled HR Services roadmap, translating business needs and service data into high-value use cases, pilots, implementation plans, and measurable benefits.
Establish responsible AI practices for HR Services in partnership with HR Technology, IT, Privacy, Legal, and Security, including data protection, access controls, bias and risk assessment, validation, documentation, monitoring, and appropriate human review.
Lead change management, training, and adoption for AI-enabled tools; build AI literacy within the HR Services team and reinforce accountable, ethical, and effective use.
Define and track measures for AI-enabled improvements, including service quality, cycle time, first-contact resolution, capacity, adoption, employee satisfaction, risk, and realized benefits.
Develop and implement initiatives to improve the employee experience.
Promote collaboration and knowledge-sharing across HR functions.
Collaborate with internal stakeholders to maintain and update policies as needed.
Provide guidance and support on policy related matters to employees at all levels.

Qualifications

What You’ll Bring:

Skills & Knowledge
Strong project management and planning skills. Exceptional organizational skills and proven ability to manage multiple priorities.
Ability to work independently as well as a part of a team in a collaborative manner.
Client focused with ability to forge partnerships within the business.
Analytical mindset with a track record of driving process improvements and efficiencies
Ability to navigate change and lead HR transformation initiatives.
Ability to manage information with accuracy, security, and confidentiality.
Effective communication and consulting skills with capability to adapt to a variety of audiences including executive level.
Bias for continuous improvement, with the ability to leverage data, AI, automation, and technology to improve service outcomes and employee experience.
Working knowledge of generative AI, conversational AI, workflow automation, knowledge management, and analytics concepts, with the ability to assess HR use cases and translate them into practical service solutions.
Strong understanding of responsible AI principles, including privacy, security, data quality, transparency, bias mitigation, risk management, and human oversight in an HR context.
Knowledge of legislations and laws both in Canada and the US as it relates to employment, pension and benefits.
Knowledge of the BMC ticketing system.
Experience & Education
Bachelor’s degree in business administration, Human Resources, or related field.
5+ years of experience in HR operations, shared services or HRIS administration.
Strong understanding of HR processes, systems and compliance requirements.
Experience managing HR technology (e.g. SAP, SuccessFactors, Workday, UKG, or other HRIS platforms)
Experience identifying, piloting, implementing, or scaling AI-enabled, automated, or digital solutions in HR operations or a shared services environment is an asset.
Advanced proficiency in Microsoft Office programs, including Excel, PowerPoint and Word.
Prior experience with SAP/Success Factors is an asset.
Experience with BMC ticketing system for ticketing

Additional Information

What We Offer At Maple Leaf Foods

Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
Defined Contribution Pension Plan with company matching that starts on your first day of employment.
Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected]: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.

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More about this job

Responsibilities

Lead the HR Services team and oversee employee lifecycle processes, HR inquiries, SAP administration, benefits and pension communications, compliance, and policy governance. Improve service delivery through process redesign, AI, automation, analytics, and self-service while developing the team, tracking performance, and ensuring responsible use of technology.

Requirements

A bachelor’s degree in business administration, human resources, or a related field and at least five years of experience in HR operations, shared services, or HRIS administration are requested. Candidates should bring HR systems and compliance knowledge, leadership and analytical skills, strong communication and project management abilities, and familiarity with responsible AI; SAP/SuccessFactors and BMC ticketing experience are assets.

Skills

HR Operations
HR Shared Services
HRIS Administration
SAP
SuccessFactors
Process Improvement
Project Management
Team Leadership
AI and Automation
Responsible AI Governance
Data Analytics and Reporting
Employment Law Compliance
Benefits and Pension Administration
Change Management
Employee Service Delivery
BMC Ticketing System

Benefits

Health and Wellness Benefits
Defined Contribution Pension Plan With Company Matching
Learning and Development Opportunities
Tuition Reimbursement
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Services
HR Operations
Shared Services
HRIS
SAP
SuccessFactors
BMC Ticketing System
Employee Lifecycle Management
Onboarding
Offboarding
Benefits Administration
Pension Programs
Employment Law
HR Compliance
HR Governance
Process Improvement
Process Automation
Artificial Intelligence
Generative AI
Conversational AI
Knowledge Management
Employee Self-Service
Data Analytics
KPIs
Dashboards
Change Management
Privacy and Data Protection
Risk Assessment
Microsoft Excel

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