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Added 14 mins ago
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MAPLE LEAF LOUNGE

Events & Experience Specialist

Waterloo, ON, N2J 4C5, Canada

The salary range for this position is $58,000 to $70,000. · Full-time

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Job details

Pay: The salary range for this position is $58,000 to $70,000.
Job type: Full-time
Experience: 2+ years of experience in hospitality environments, contributing to events and/or AV service operations
Posting language: English
Posted: Oct 1, 2026

Original job description

The salary range for this position is $58,000 to $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and effectiveness of our corporate events and experiences. The specialist is an on-site position based at our Canadian Headquarter in Waterloo. This role is dedicated to ensuring seamless event experiences 60% of the time, while the remaining 40% is focused on supporting operations.

Now, if you were to come on board as our Events, Experiences & Operations Specialist, we’d ask you to do the following for us:

Coordinate on-site meetings, town halls, and receptions at Waterloo King office.
Manage event logistics, including space reservations, vendor liaisons, and on-site support
Ensure seamless delivery of food and beverage programs, working closely with catering partners
Develop and maintain operational systems to streamline event planning and execution
Identify opportunities for process improvements and implement efficiency-enhancing solutions
Collaborate with cross-functional teams to optimize resource allocation and reduce costs
Collect and analyze event data to track key performance indicators (KPIs) and measure success
Create comprehensive reports on event outcomes, attendee feedback, and financial performance
Use data insights to inform decision-making and improve future event strategies
Leverage event management software and tools to enhance planning and execution processes
Collaborate with AV and technology teams to ensure seamless integration of tech solutions
Stay current with emerging event technologies and recommend innovative solutions
Support Future of Work programs, coordinating hospitality and experiences
Track and analyze space usage data to optimize workplace efficiency
Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety
Stay informed about industry trends and best practices in event management and operations
Propose and implement innovative ideas to enhance event experiences and operational efficiency
Participate in professional development opportunities to expand skills and knowledge
Regular travel to Toronto (minimum 2 days per week) to support on-site event execution

Think you have what it takes to be our Events, Experiences & Operations Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

2+ years of experience in hospitality environments, contributing to events and/or AV service operations
Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel
Proficiency in data analysis tools and event management software
Experience in process improvement and operational efficiency
Excellent project management and organizational skills
Adaptability to learn new systems
Strong problem-solving skills and ability to think creatively
Outstanding attention to detail and commitment to accuracy
Excellent communication and interpersonal skills
Knowledge of AV industry-related equipment and terminology preferred
Experience with data visualization tools and creating dashboards preferred
Familiarity with project management methodologies preferred
Involvement in industry-related associations preferred

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More about this job

Responsibilities

The specialist supports the hospitality program by coordinating on-site meetings, town halls, and hybrid events while managing logistics and vendor relationships. Additionally, the role focuses on operational efficiency, data analysis, and process improvements to enhance event outcomes and workplace resource allocation.

Requirements

Candidates must have at least 2 years of experience in hospitality environments, specifically contributing to events or AV service operations. Proficiency in data analysis tools, project management, and strong analytical skills are essential for success in this role.

Skills

Event management
Operational support
Data analysis
Process improvement
Project management
Excel
Data visualization
AV equipment
Hospitality
Vendor management
Communication
Problem-solving
Attention to detail
Reporting
KPI tracking

Benefits

Group benefits
Employer RRSP contributions
Discretionary bonus
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Event Management
Hospitality
Operations
Data Analysis
Process Improvement
Project Management
Excel
KPIs
AV Technology
Vendor Liaison
Workplace Solutions
Reporting
Dashboards
Future of Work
Catering
Logistics
Corporate Events
Efficiency
Resource Allocation
Data Insights

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