Food Service Supervisor, Full Time
- Mississauga, ON, L5P 1B2, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
A hospitality Supervisor managing lounges is responsible for overseeing all aspects of lounge operations to ensure a seamless, high-quality experience for travelers. This role involves leading a team of service staff, assigning duties, and monitoring performance to maintain exceptional customer service standards at all times. The Supervisor ensures the lounge is consistently clean, organized, and well-stocked with food, beverages, and amenities.
They handle guest interactions directly, resolving complaints or special requests in a professional and timely manner, and creating a welcoming, premium atmosphere for passengers. Administrative responsibilities include staff scheduling, training and onboarding new employees, maintaining inventory levels, and ensuring compliance with health, safety, and airport regulations.
Additionally, the Supervisor collaborates with airline representatives to align service expectations, manage passenger flow during peak times, and implement operational improvements. Strong leadership, communication, and problem-solving skills are essential in this fast-paced, customer-focused environment.
More about this job
Responsibilities
The supervisor oversees daily lounge operations, including managing service staff, maintaining cleanliness, and ensuring high-quality customer service. They also handle administrative tasks such as staff scheduling, inventory control, and compliance with airport regulations.
Requirements
The role requires strong leadership, communication, and problem-solving skills to manage a fast-paced, customer-focused environment. Candidates must be capable of resolving guest complaints and collaborating with airline representatives to ensure operational efficiency.
Skills
- Leadership
- Communication
- Problem-solving
- Staff scheduling
- Customer service
- Inventory management
- Training
- Onboarding
- Conflict resolution
- Operational management
- Health and safety compliance
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Management & Leadership
- Food & Beverage
- Administrative
Keywords
- Hospitality
- Lounge operations
- Customer service
- Staff management
- Inventory management
- Scheduling
- Onboarding
- Training
- Health and safety
- Airport regulations
- Leadership
- Communication
- Problem-solving
- Passenger flow management
- Operations