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MAPLE LEAF LOUNGE

Hospitality Director

Toronto, ON, Canada

The salary range for this position is $65,000 to $70,000. · Full-time

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Job details

Pay: The salary range for this position is $65,000 to $70,000.
Job type: Full-time
Experience: 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

The salary range for this position is $65,000 to $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as our Hospitality Director we’d ask you to do the following for us:

Strategic Leadership & Program Planning

Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals.
Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency.
Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands.
Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions.
Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
Stay informed on industry trends and hospitality best practices to support ongoing program development.

Event Management & Execution

Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
Ensure exceptional service delivery across events, premium dining, and concierge operations.
Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences.
Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution.
Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence.
Gather and analyze guest and client feedback to enhance service standards and program offerings.
Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.

Administration & People Management

Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency.
Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success.
Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery.
Conduct performance evaluations and support employee development and succession planning initiatives.
Ensure compliance with company policies, HR standards, and inclusive workplace practices.

Think you have what it takes to be our Hospitality Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
Experience with event management software including EMS, Social Tables, or similar platforms.
Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.

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More about this job

Responsibilities

Lead strategic planning and operations for conferences, premium dining, concierge services, and large-scale events, ensuring excellent guest experiences and compliance with relevant standards. Manage and develop the Events & Catering and Concierge teams while overseeing client relationships, staffing, scheduling, budgets, workflows, and continuous improvement.

Requirements

Requires 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field, with a proven record leading large-scale operations and high-profile events. A degree or diploma in hospitality management, food service management, or a related discipline is preferred; experience with EMS, Social Tables, or similar platforms and strong leadership, financial, organizational, communication, and problem-solving skills are also sought.

Skills

Strategic Planning
Hospitality Operations
Event Planning and Execution
Team Leadership and Development
Workforce Planning
Budgeting and Resource Allocation
Financial Management
Event Logistics
Guest Experience
Operational Coordination
Performance Metrics
Forecasting
Problem-Solving
Communication
EMS and Social Tables

Benefits

Group Benefits
Employer RRSP Contributions
Discretionary Bonus or Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Management
Food Service Management
Event Planning
Large-Scale Events
Premium Dining
Concierge Services
Strategic Planning
Operational Growth
Forecasting Tools
Workback Schedules
Performance Metrics
Event Logistics
EMS
Social Tables
Guest Experience
Client Relationships
Stakeholder Collaboration
Workforce Planning
Scheduling
Budgeting
Resource Allocation
Team Development
Performance Evaluations
Succession Planning
Health and Safety Compliance
Sanitation
Dietary and Allergen Standards
Continuous Improvement

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