Hospitality Manager
- Richmond, BC, V6V 3A1, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments
- Posting language
- English
- Posted
Original job description
Now, if you were to come on board as our Hospitality Manager, we’d ask you to do the following for us:
- Greet and handle visitors professionally
- Follow established procedures with regard to both expected and unexpected arrivals and coordinate with in-house security as appropriate
- Handle on-floor guest activities, identify VIP guests and respond to guest food and beverage requests
- When situated in a Lobby arrival area, implement established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
- Act as an overall Hospitality ambassador to guests, visitors, and tenants in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information
- Answer phone calls, order office and other supplies, set up meeting rooms and provide catering support and set up
- Maintain knowledge of room features, amenities and technology offerings
- Maintain current repository of local restaurants, services, hotels, transportation options and assist with related requests
- Troubleshoot a wide variety of requests and situations, both for guests and for members of the Firm
Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Receptionist background and experience in a corporate environment preferred
- Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments
- Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
- Excellent listening and verbal communication skills
- Basic computer skills and knowledge of office technology and equipment
- Punctual, dependable and dedicated to achieving operational excellence
- Discreet, ethical and committed to maintaining a high degree of confidentiality
More about this job
Responsibilities
The Hospitality Manager is responsible for greeting visitors, managing security protocols, and coordinating guest services including catering and meeting room setups. They act as an ambassador for the firm, providing way-finding and amenity information while troubleshooting various guest and member requests.
Requirements
Candidates should have a background in corporate reception and at least 3 years of experience in luxury or high-end hospitality establishments. A Hospitality degree is preferred, along with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.
Skills
- Receptionist
- Hospitality management
- Customer service
- Security procedures
- Communication skills
- VIP guest handling
- Office administration
- Meeting room setup
- Catering support
- Problem solving
- Time management
- Computer literacy
- Confidentiality
- Professionalism
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Security & Safety
- Management & Leadership
Keywords
- Hospitality Manager
- Receptionist
- Corporate Environment
- Luxury Establishments
- Security Policies
- Guest Services
- VIP Handling
- Way-finding
- Office Supplies
- Catering Support
- Technology Offerings
- Operational Excellence
- Confidentiality
- Communication Skills
- Time Management