Hospitality Manager - Retail

The salary range for this position is $58,000 to $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, and/or employee incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as our Hospitality Manager - Retail, we'd ask you to do the following for us:

• Lead all day-to-day unit operations, ensuring exceptional service delivery, operational excellence, and compliance with client and Compass standards.
• Build and maintain strong client relationships while serving as the primary point of contact for operational needs and service delivery.
• Champion the Inspire program by delivering outstanding client, guest, and employee experiences.
• Recruit, train, coach, and develop associates while fostering a positive, inclusive, and high-performing team culture.
• Drive employee engagement, performance management, succession planning, and ongoing development initiatives.
• Manage financial performance, including budgets, forecasting, purchasing, inventory controls, and cost management.
• Monitor operational KPIs and implement action plans to drive continuous improvement and contract compliance.
• Ensure compliance with health, safety, food safety, quality assurance, and company policies and procedures.
• Oversee food service operations, including menu execution, merchandising, inventory management, and guest satisfaction.
• Support facility operations, vendor relationships, and workplace services to ensure a seamless guest experience.
• Lead workplace events, projects, and service initiatives while maintaining operational efficiency.
• Identify opportunities for innovation, revenue growth, operational improvements, and enhanced client satisfaction.

Think you have what it takes to be our Hospitality Manager - Retail? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Post-secondary education in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
• 3-5+ years of progressive leadership experience in hospitality, food service, workplace services, or a related environment.
• Proven experience managing client relationships, service excellence, and operational performance.
• Strong people leadership skills with experience recruiting, coaching, developing, and retaining high-performing teams.
• Demonstrated financial acumen with experience managing budgets, forecasting, inventory, and cost controls.
• Knowledge of health and safety, food safety, quality assurance, and regulatory compliance requirements.
• Excellent communication, relationship-building, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience leading operational improvement initiatives and driving business results.
• Proficiency with Microsoft Office Suite and operational management systems.
• Passion for hospitality, client service, employee engagement, and creating exceptional workplace experiences.