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Added 1 hour ago
Hotel 1st Cook (Food Truck)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 1 hour ago
High Limit Server *Internal Only*
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Communicate guest concerns, special requests, operational issues, or matters requiring additional assistance to the Supervisor or Manager.
Added 1 hour ago
General Help Part Time
Compass Group Canada
Ottawa, ON
Part-time
…welcoming, you’ll play an important role in creating a great guest…
Added 7 hours ago
Assistant Restaurant Manager
Wickaninnish Inn
Tofino, BC
Full-time
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
Added 7 hours ago
VIP Back Of House Supervisor
Cineplex
Pickering, ON · CPX Pickering & VIP
Part-time
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled…
Added 11 hours ago
Room Division Supervisor | Full-time | Union Hotel
Silver Hotel Group
Toronto, ON
Full-time
The Rooms Division Supervisor will primarily focus on responding to guest reviews and using this information to proactively prevent future guest complaints while helping teach the team how…
Added 12 hours ago
Transportation Technologist
LEA Associates South Asia Private Limited
ON · Ontario, Canada
Full-time
LEA is an employee-owned engineering consulting firm with a 72‑year history. We provide multidisciplinary engineering services across Transportation, Civil, Structures, Construction…
Added 12 hours ago
Nakiska Winter Sports School Sales Representative 2026-27
Resorts of the Canadian Rockies
Kananaskis, AB
Full-time
Assist other mountain departments/management with operational or services tasks assigned by your Supervisor/Manager.
Added 12 hours ago
Food & Beverage Supervisor, Farm & Fire
Pursuit
Banff, AB
Full-time
…thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces…
Added 12 hours ago
Registered Massage Therapist (Casual)
Marriott International
Toronto, ON
Part-time
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about…
Added 12 hours ago
Registered Massage Therapist - PT
Marriott International
Vancouver, BC
Part-time
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about…
Added 13 hours ago
Camp Attendant - Premium BC
Civeo North America
Chetwynd, BC
Full-time
Civeo Premium Services Employees LP is seeking dedicated Camp Attendants to join our team at the Tourmaline Monias Camp near Chetwynd, BC. In this hands-on role, you will help create a…
Added 13 hours ago
Hotel 1st Cook (Food Truck)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 13 hours ago
High Limit Server *Internal Only*
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Communicate guest concerns, special requests, operational issues, or matters requiring additional assistance to the Supervisor or Manager.
Added 13 hours ago
Administrative Coordinator
McGill University
Glen · MUHC-GLEN
Full-time
…and strategic initiatives, while ensuring that administrative services are delivered efficiently and in alignment with departmental goals and…
Added 13 hours ago
Guest Services Agent
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
The Guest Services Agent is a key member of our front-line team and serves as a primary point of contact for guests throughout their stay. This role is responsible for the day-to-day…
Added 13 hours ago
Central Reservations Manager
Castle Mountain Resort
AB · Alberta, Canada
Full-time
Provide senior management oversight of the Accommodations and Guest Services team, including direct supervision of the Accommodations Supervisor and Guest Services Supervisor
Added 13 hours ago
Reflections -Bartender
Rosewood Hotel Georgia
Vancouver, BC
Full-time
Be familiar with all the Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Added 13 hours ago
Food Service Associate. Full Time
Compass Group Canada
Niagara-on-the-Lake, ON
Full-time
Resolve customer concerns and relays relevant information to supervisor.
Added 13 hours ago
Guest Attendant (Part time) - Trillium Court Retirement
Extendicare
RET - Trillium Court
Part-time
The Guest Attendant is responsible for reporting to the Director of Health & Wellness or designated clinical leadership team member. They are to assist with personal care tasks in…
Added 14 hours ago
Line Cook
Naturally Pacific Resort
Campbell River, BC
Part-time
Ensure that the kitchen is set for service following guidelines from Kitchen Supervisor / Chef de Parties for business levels.
Added 14 hours ago
Line Cook
Naturally Pacific Resort
Campbell River, BC
Full-time
Ensure that the kitchen is set for service following guidelines from Kitchen Supervisor / Chef de Parties for business levels.
Added 15 hours ago
Transportation Technologist
LEA Consulting
Markham, ON
Full-time
LEA is an employee-owned engineering consulting firm with a 72‑year history. We provide multidisciplinary engineering services across Transportation, Civil, Structures, Construction…
Added 16 hours ago
Maintenance 2
Coast Hotels
Calgary, AB
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an…
Added 16 hours ago
Camp Attendant - Premium BC
Civeo
Chetwynd, BC
Full-time
Civeo Premium Services Employees LP is seeking dedicated Camp Attendants to join our team at the Tourmaline Monias Camp near Chetwynd, BC. In this hands-on role, you will help create a…

MAPLE LEAF LOUNGE

Premium Dining Concierge Supervisor, Full Time

Toronto, ON, M5J 0E7, Canada

Pay: The hourly wage rate for this position is $30 .
Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

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Original job description

The hourly wage rate for this position is $30 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The Concierge Supervisor is instrumental in providing seamless, high-level support for all catering and event operations as operational needs dictate. The ideal Concierge Supervisor must possess a demonstrable capacity for sophisticated judgment, applying astute understanding and discretion in a variety of diverse situations. Furthermore, they are expected to rigorously adhere to and champion all established health and safety protocols, observing security procedures and promptly reporting any potential breaches.

ESSENTIAL DUTIES

Guest Services Responsibilities

Proactively and professionally welcome each guest and client to cultivate an atmosphere of refined hospitality and create lasting, memorable impressions.
Anticipate, identify, and communicate potential operational challenges, implementing high-level solutions to ensure seamless service delivery.
Infuse a sophisticated "personal touch" into all digital communications, maintaining a premium connection with clients throughout the entire reservation lifecycle.
Ensure all inquiries receive a prompt, professional response, reflecting a commitment to 5-star service standards.
Exercise the utmost discretion, creativity, and efficiency when managing complex inquiries or resolving high-priority concerns.

Supervisor Responsibilities

Strategically develop weekly schedules for hourly personnel to ensure optimal staffing levels and service continuity.
Provide expert coverage for breaks and vacations, ensuring the 5-star guest experience remains uninterrupted.
Spearhead the evolution of concierge training programs and educational cycles.
Direct the onboarding of new personnel and facilitate the continuous professional development of the existing concierge team.
Orchestrate the fluid exchange of critical information between the concierge department and executive management.
Oversee the distribution of high-volume administrative projects, maintaining a rigorous standard of detail and professional accountability.
Monitor concierge metrics and facilitate the attainment of both immediate operational objectives and long-term strategic goals.
Audit all communication channels, utilizing expert judgment to identify and escalate matters of high strategic importance.
Serve as the initial point of escalation for internal inquiries, providing clear guidance to the concierge team.
Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.

Coordination & Administrative Responsibilities

Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders to ensure an elevated guest journey.
Expertly coordinate intricate dietary requirements and specialized orders with precision and care.
Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
Work cohesively with all planning and operational stakeholders to deliver a seamless, client-centric experience.
Deliver high-level service during both daytime and evening engagements, strictly adhering to the specifications of each Banquet Event Order.
Actively participate in strategic briefings with Front-of-House and Back-of-House teams to ensure total operational alignment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is required to talk or hear. The employee must be able to frequently lift and/or move up to 25 pounds.

CORE COMPETENCIES

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate or hospitality environment is preferred
Proficiency in Microsoft Office required
Proficiency in EMS is an asset
Professional telephone and email etiquette required
Attention to Detail and Organizational Skills while working effectively at a fast pace
Able to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders to ensure event success
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service
Ability to remain calm under pressure and deal with unexpected situations
Flexible availability – opening, mid, and closing shifts as required

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More about this job

Responsibilities

The Concierge Supervisor is responsible for overseeing daily concierge operations, managing staff schedules, and ensuring high-level service delivery for private dining and events. They also facilitate team training, audit communication channels, and act as the primary point of escalation for operational inquiries.

Requirements

Candidates should have previous experience as a lead concierge or guest services associate in a luxury or corporate environment. Proficiency in Microsoft Office is required, along with strong organizational skills and the ability to work flexible shifts.

Skills

Concierge services
Staff scheduling
Team leadership
Customer service
Event coordination
Microsoft Office
Problem solving
Communication
Attention to detail
Hospitality management
Administrative support
Conflict resolution
Professional etiquette
Training and development
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Supervisor
Hospitality
Guest Services
Private Dining
Event Operations
Staff Management
Scheduling
Microsoft Office
EMS
Customer Experience
Administrative
Health and Safety
Onboarding
Professional Development
Banquet Event Order
Front-of-House
Back-of-House
Luxury Hotel
Communication
Problem Solving
Strategic Planning
Operational Alignment
Confidentiality
Detail Oriented

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Jobs in Canada

Hotel 1st Cook (Food Truck)

High Limit Server Internal Only

General Help Part Time

Assistant Restaurant Manager

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Room Division Supervisor | Full-time | Union Hotel

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Registered Massage Therapist (Casual)

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Camp Attendant - Premium BC

Hotel 1st Cook (Food Truck)

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