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Added 3 days ago
Security Concierge Supervisor
FirstService Residential Canada
Toronto, ON
Full-time
As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated,…
Added 1 hour ago
Security Supervisor
GardaWorld
Halifax, NS
Full-time
Ready to suit up as a Supervisor Security Guard
Added 2 days ago
Mobile Security Supervisor (FT)
GardaWorld
Vancouver, BC
Ready to suit up as a Mobile Security Supervisor
Added 3 days ago
Retail Security Supervisor - Ottawa
GardaWorld
Ottawa, ON
Ready to suit up as a Retail Security Supervisor?
Added 11 days ago
Mobile Security Supervisor - Barrie and Area
GardaWorld
Barrie, ON
GardaWorld is seeking a Multi-Site Mobile Security Supervisor to support a key client across multiple locations. Based in Barrie, you will provide leadership, coaching, and operational…
Added 1 month ago
Security Concierge
Morguard
Edmonton, AB
Full-time
The Security, Concierge is accountable to the Supervisor Operations for safety and security of all tenants, third parties and general public as well as protection and safeguarding of…
Added 11 days ago
Mobile Security Supervisor - Barrie and Area
GardaWorld
Barrie, ON
Are you a motivated security professional who enjoys leadership, problem-solving, and supporting others? As a Mobile Security Supervisor in Barrie, you will help maintain GardaWorld’s…
Added 1 month ago
Premium Dining Concierge Supervisor, Full Time
MAPLE LEAF LOUNGE
Toronto, ON
Full-time
The Concierge Supervisor is instrumental in providing seamless, high-level support for all catering and event operations as operational needs dictate. The ideal Concierge Supervisor must…
Added 19 days ago
Sutton - Room - Concierge Supervisor
Northland Properties
Revelstoke, BC
Concierge Supervisor Sutton Place Hotel at Revelstoke Mountain Resort
Added 2 months ago
Veteran and First Responder Job Opportunities - Security
Commissionaires BC
Kitsumkaylum 1, British Columbia
Full-time
…responders looking to transition into a civilian career in security. We recognize your dedication, discipline, and service - and we’re committed to helping you find a role where your…
Added 4 hours ago
Surveillance Security Guard
GardaWorld
Pictou, NS
Report safety, security, and operational concerns promptly to the appropriate supervisor or contact.
Added 27 days ago
Guest Services Representative - Oakridge Park
QuadReal Property Group
Vancouver, BC
Full-time
Work closely with fellow Concierge team members, Security, Operations, Marketing and other Oakridge Park teams.
Added 27 days ago
Guest Services Representative - Oakridge Park - Part Time
QuadReal Property Group
Vancouver, BC
Part-time
Work closely with fellow Concierge team members, Security, Operations, Marketing and other Oakridge Park teams.
Added 24 days ago
Guest Service Agent - Summer 2026
Tyax Lodge & Heliskiing
Gold Bridge, BC
Full-time
Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor
Added 2 months ago
Concierge
Skyservice Business Aviation
Dorval, QC
Full-time
Escalate customer service concerns, operational issues, or safety matters to the Customer Service Supervisor or Manager in a timely manner.
Added 1 month ago
Barrack Concierge
Commissionaires Victoria, the Islands & Yukon
Esquimalt, BC
Full-time
Ready to make a difference? Join Canada’s premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s Top…
Added 1 month ago
Barrack Concierge
Commissionaires Victoria, The Islands And Yukon
Esquimalt, BC
$23.8 CAD / hour
Full-time
Ready to make a difference? Join Canada’s premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s Top…
Added 17 days ago
Guest Experience Manager
Concord Hospitality Enterprises
AB
Full-time
Support Front Desk, Valet, Concierge, and AYS teams during high-demand periods.
Added 3 days ago
Front Desk Agent (Winter Seasonal)
Westin Resort and Spa Whistler
Whistler, BC
Up to $21 CAD / hour
Provide various concierge services when concierge is unavailable
Added 3 months ago
Registered Nurse
Bayshore HealthCare
Toronto, Ontario
Part-time
Fully Paid Travel: Our dedicated travel concierge team handles all arrangements and will book all your travel plans for you.
Added 2 days ago
Front Office Manager, Elk & Avenue Hotel
Pursuit
Banff, AB
Full-time
Reporting to the Operations Manager, the Front Office Manager will provide leadership to a team of Front Desk Supervisors, Seasonal PAC Supervisor and Front Desk Agents.
Added 16 days ago
Maintenance Technician/Painter
Onni Group of Companies
Vancouver, BC
Full-time
Follow up on special maintenance and/or cleaning assignments given by the Housekeeping Supervisor or Operations Manager
Added 24 days ago
Front Office Manager, Banff Lodging
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
Full-time
Reporting to the Operations Manager, the Front Office Manager will provide leadership to a team of Front Desk Supervisors, Seasonal PAC Supervisor and Front Desk Agents.
Added 1 month ago
Maintenance Technician
Onni Group of Companies
Vancouver, BC
Full-time
Follow up on special maintenance and/or cleaning assignments given by the Housekeeping Supervisor or Operations Manager
Added 1 month ago
Office Services Concierge
KPMG
ON · Toronto, Ontario
Full-time
Provide assistance to Office Services Supervisors and Hoteling Concierge on a daily basis and providing back up assistance in their absence.

MAPLE LEAF LOUNGE

Premium Dining Concierge Supervisor, Full Time

Toronto, ON, M5J 0E7, Canada

Pay: The hourly wage rate for this position is $30 .
Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

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Original job description

The hourly wage rate for this position is $30 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The Concierge Supervisor is instrumental in providing seamless, high-level support for all catering and event operations as operational needs dictate. The ideal Concierge Supervisor must possess a demonstrable capacity for sophisticated judgment, applying astute understanding and discretion in a variety of diverse situations. Furthermore, they are expected to rigorously adhere to and champion all established health and safety protocols, observing security procedures and promptly reporting any potential breaches.

ESSENTIAL DUTIES

Guest Services Responsibilities

Proactively and professionally welcome each guest and client to cultivate an atmosphere of refined hospitality and create lasting, memorable impressions.
Anticipate, identify, and communicate potential operational challenges, implementing high-level solutions to ensure seamless service delivery.
Infuse a sophisticated "personal touch" into all digital communications, maintaining a premium connection with clients throughout the entire reservation lifecycle.
Ensure all inquiries receive a prompt, professional response, reflecting a commitment to 5-star service standards.
Exercise the utmost discretion, creativity, and efficiency when managing complex inquiries or resolving high-priority concerns.

Supervisor Responsibilities

Strategically develop weekly schedules for hourly personnel to ensure optimal staffing levels and service continuity.
Provide expert coverage for breaks and vacations, ensuring the 5-star guest experience remains uninterrupted.
Spearhead the evolution of concierge training programs and educational cycles.
Direct the onboarding of new personnel and facilitate the continuous professional development of the existing concierge team.
Orchestrate the fluid exchange of critical information between the concierge department and executive management.
Oversee the distribution of high-volume administrative projects, maintaining a rigorous standard of detail and professional accountability.
Monitor concierge metrics and facilitate the attainment of both immediate operational objectives and long-term strategic goals.
Audit all communication channels, utilizing expert judgment to identify and escalate matters of high strategic importance.
Serve as the initial point of escalation for internal inquiries, providing clear guidance to the concierge team.
Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.

Coordination & Administrative Responsibilities

Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders to ensure an elevated guest journey.
Expertly coordinate intricate dietary requirements and specialized orders with precision and care.
Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
Work cohesively with all planning and operational stakeholders to deliver a seamless, client-centric experience.
Deliver high-level service during both daytime and evening engagements, strictly adhering to the specifications of each Banquet Event Order.
Actively participate in strategic briefings with Front-of-House and Back-of-House teams to ensure total operational alignment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is required to talk or hear. The employee must be able to frequently lift and/or move up to 25 pounds.

CORE COMPETENCIES

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate or hospitality environment is preferred
Proficiency in Microsoft Office required
Proficiency in EMS is an asset
Professional telephone and email etiquette required
Attention to Detail and Organizational Skills while working effectively at a fast pace
Able to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders to ensure event success
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service
Ability to remain calm under pressure and deal with unexpected situations
Flexible availability – opening, mid, and closing shifts as required

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More about this job

Responsibilities

The Concierge Supervisor is responsible for overseeing daily concierge operations, managing staff schedules, and ensuring high-level service delivery for private dining and events. They also facilitate team training, audit communication channels, and act as the primary point of escalation for operational inquiries.

Requirements

Candidates should have previous experience as a lead concierge or guest services associate in a luxury or corporate environment. Proficiency in Microsoft Office is required, along with strong organizational skills and the ability to work flexible shifts.

Skills

Concierge services
Staff scheduling
Team leadership
Customer service
Event coordination
Microsoft Office
Problem solving
Communication
Attention to detail
Hospitality management
Administrative support
Conflict resolution
Professional etiquette
Training and development
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Supervisor
Hospitality
Guest Services
Private Dining
Event Operations
Staff Management
Scheduling
Microsoft Office
EMS
Customer Experience
Administrative
Health and Safety
Onboarding
Professional Development
Banquet Event Order
Front-of-House
Back-of-House
Luxury Hotel
Communication
Problem Solving
Strategic Planning
Operational Alignment
Confidentiality
Detail Oriented

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