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Added 16 hours ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
This is an excellent opportunity for a detail oriented, energetic, self-motivated, team-oriented individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or…
Added 1 day ago
TG
Senior Executive Assistant
Trivium Group
Canada
- Full-time
…runs his businesses with a stack of AI agents alongside his…
Added 1 day ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
This is an excellent opportunity for a detail oriented, energetic, self-motivated, team-oriented individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or…
Added 1 day ago
CC
IT Developer Associate
Centrum Concierge & Security Ltd.
Surrey, BC
- Full-time
Centrum Concierge & Security Ltd. is looking for an IT Developer Associate to join our development team and help shape new tech initiatives and products - including web apps and their…
Added 1 day ago
DB
Sales Coordinator
Discover Banff Tours
Banff, AB
- Full-time
Discover Banff Tours is a Canadian Rockies sightseeing and adventure tour company. Our Product Services team also supports Banff Trail Riders, Chinook Rafting, Landsea Tours, Yamnuska…
Added 1 day ago
SC
Concierge
SPECTRAFORCE Canada
Toronto, ON
- Contract
The ideal candidate will have a background in customer service, hospitality, reception, concierge services, or administrative support, with the confidence to represent a high-rise…
Added 2 days ago
AR
Royal Service Manager
Algonquin Resort
St. Andrews, NB
- Full-time
The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as…
Added 2 days ago
HG
Manager Guest Services
Hilton Grand Vacations
ON · ON, Canada
- Full-time
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Added 2 days ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…technicians. Instead of writing simple "guesswork" estimates, you will lead the vehicle blueprinting process - researching OEM procedures, ordering parts accurately, and building a flawless…
Added 2 days ago
RP
Concierge-Parkside Square
Rhapsody Property Management Services
Toronto, ON
- $19 to $21 CAD / hour
- Full-time
…residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while promoting a sense of…
Added 2 days ago
RP
Concierge-The Brixton
Rhapsody Property Management Services
Toronto, ON
- $18 to $19 CAD / hour
- Full-time
…residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while promoting a sense of…
Added 2 days ago
AT
CXA Retail Concierge / Cashier, Islington
Atlas Tools & Machinery
Toronto, ON
- $19.25 to $21 CAD / hour
- Full-time
As a Customer Experience Associate - Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience…
Added 2 days ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…technicians. Instead of writing simple "guesswork" estimates, you will lead the vehicle blueprinting process - researching OEM procedures, ordering parts accurately, and building a flawless…
Added 2 days ago
ML
Hospitality Director
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
Added 3 days ago
CH
Guest Services Internship - Spring 2027 | The Josie Hotel, Autograph Collection
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Lead the Guest Services team, ensuring daily responsibilities are completed to the highest standards.
Added 5 days ago
G
Premier Corporate Security Guard
GardaWorld
Vancouver, BC
- Full-time
…and globally recognized organizations. Combining exceptional concierge service with proactive security leadership, you will help create a safe, secure, and welcoming environment for…
Added 5 days ago
SS
Concierge
Sunrise Senior Living
North Vancouver, BC · Sunrise of Lynn Valley
- Part-time
Front Desk Concierge – Lead Hospitality with Purpose
Added 5 days ago
FH
Whistler Experience Guide Supervisor
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
Added 5 days ago
A
Whistler Experience Guide Supervisor
AccorHotel
Whistler, BC
- Full-time
Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
Added 6 days ago
FH
VIP Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
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Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
Added 6 days ago
A
High Performance Manager
Altea
Vancouver, BC
- Full-time
The Diamond Community. You are the in-club concierge for Altea's top-tier members. You know their goals, their coaches, their progress. You build the kind of relationships that make members…
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Nordic Spa Lead Concierge
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- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
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Nordic Spa Lead Concierge
Pomeroy Lodging
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- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
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PL
Nordic Spa Lead Concierge
Pomeroy Lodging
Calgary, AB
- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
Added 6 days ago
A
VIP Guest Experience Manager
AccorHotel
Lake Louise, AB
- Full-time
Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.

MAPLE LEAF LOUNGE

Sr. Hospitality Director

Toronto, ON, Canada

The salary range for this position is $75,000 - $85,000. · Full-time

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Job details

Pay: The salary range for this position is $75,000 - $85,000.
Job type: Full-time
Experience: 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
Posting language: English
Posted: Oct 9, 2026

Original job description

The salary range for this position is $75,000 - $85,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as our Sr. Hospitality Director we’d ask you to do the following for us:

Strategic Leadership & Program Planning

Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals.
Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency.
Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands.
Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions.
Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
Stay informed on industry trends and hospitality best practices to support ongoing program development.

Event Management & Execution

Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
Ensure exceptional service delivery across events, premium dining, and concierge operations.
Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences.
Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution.
Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence.
Gather and analyze guest and client feedback to enhance service standards and program offerings.
Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.

Administration & People Management

Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency.
Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success.
Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery.
Conduct performance evaluations and support employee development and succession planning initiatives.
Ensure compliance with company policies, HR standards, and inclusive workplace practices.

Think you have what it takes to be our Sr. Hospitality Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
Experience with event management software including EMS, Social Tables, or similar platforms.
Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.

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More about this job

Responsibilities

The Sr. Hospitality Director will lead strategic planning and operational execution for premium dining, conferences, and concierge services. They are responsible for mentoring the events and catering team while fostering strong client relationships and ensuring service excellence.

Requirements

Candidates must have at least 5 years of leadership experience in hospitality or event planning and a proven track record in managing large-scale operations. A degree or diploma in Hospitality Management or a related field is preferred.

Skills

Strategic leadership
Event planning
Hospitality management
Team development
Operational planning
Budgeting
Event logistics
Premium dining
Concierge services
EMS
Social Tables
Performance metrics
Workforce planning
Staff training
Problem-solving

Benefits

Group benefits
Employer RRSP contributions
Discretionary bonus
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Event Planning
Strategic Leadership
Premium Dining
Concierge Services
EMS
Social Tables
Budgeting
Resource Allocation
Performance Evaluation
Operational Growth
Client Relations
Team Mentorship
Workforce Planning
Service Standards
Health and Safety
Sanitation
Dietary Regulations
Event Logistics
Forecasting Tools
Professional Development
Succession Planning
Inclusive Workplace
Operational Efficiency
Hospitality Management

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