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Maple Mutual Insurance

Receptionist

Chatham-Kent, ON, Canada
Dresden, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About the Role

Bring your customer service and organizational skills to Maple Mutual’s growing team! As our Receptionist, you’ll be the first point of contact for policyholders, visitors, vendors, and callers, helping everyone to feel welcome and find the support they need. You’ll combine reception and office administration with administrative support across departments, contributing to the service we provide to the Maple community.

Key Responsibilities

Welcome visitors and policyholders; provide friendly, accurate, and timely service, while answering questions, directing calls, and taking messages.
Keep reception and shared spaces clean, organized, stocked, and welcoming.
Monitor office supply inventory and supports ordering as needed to support day-to-day operations.
Receive packages, date-stamp, sort, and distribute mail, and coordinate outgoing mail, couriers, and Canada Post services.
Assist with filing, scanning, document management, and data entry activities, along with document preparation, photocopying, scanning, and record management.
Prepare, copy, scan, and file documents; enter data, update calendars, and maintain accurate records and electronic files using company procedures.
Maintain general awareness of insurance products, market trends, and regulatory requirements.
Provide administrative support across departments during busy periods as needed

Qualifications

High school diploma; related post-secondary education in Office Administration or Business is an asset.
1–3 years in reception, administration, customer service, or professional office experience preferred.
Strong organization, attention to detail, independent work, verbal and written communication skills.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Property and casualty (P&C) insurance experience is an asset.

Why Maple:

Meaningful work serving policyholders and the Maple community in a collaborative team.
Competitive pay, comprehensive benefits, and pension.
Professional development opportunities to build your skills.

Maple Mutual Insurance is in the process of amalgamating with Kent & Essex Mutual, subject to regulatory approval. This transition will bring the organizations together under a new, combined mutual insurer. We are happy to discuss this journey of “becoming one” during the interview process.

To Apply:

Interested? Please send your resume and cover letter tell us how your qualifications, experience, and enthusiasm would contribute to Holly at hr@maplemutual.com

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.

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More about this job

Responsibilities

Welcome visitors and policyholders, answer and direct calls, take messages, and keep reception and shared spaces organized and stocked. Coordinate mail and deliveries, maintain documents and records, perform data entry and calendar updates, and provide administrative support across departments.

Requirements

A high school diploma is required, while post-secondary education in Office Administration or Business is an asset; 1–3 years of relevant experience is preferred. Candidates should have strong organizational, communication, and attention-to-detail skills, proficiency with Microsoft Office applications, and ideally property and casualty insurance experience.

Skills

Customer Service
Organization
Attention To Detail
Verbal Communication
Written Communication
Independent Work
Reception
Office Administration
Call Handling
Mail And Courier Coordination
Filing And Document Management
Data Entry
Calendar Management
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Comprehensive Benefits
Pension
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Holly

Keywords

Reception
Office Administration
Customer Service
Policyholders
Insurance
Property And Casualty Insurance
Office Administration Education
Business Education
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Call Handling
Message Taking
Office Supplies
Mail Distribution
Courier Coordination
Canada Post
Filing
Scanning
Document Management
Data Entry
Document Preparation
Record Management
Calendar Management
Electronic Files
Regulatory Requirements
Market Trends

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