Receptionist

About the Role

Bring your customer service and organizational skills to Maple Mutual’s growing team! As our Receptionist, you’ll be the first point of contact for policyholders, visitors, vendors, and callers, helping everyone to feel welcome and find the support they need. You’ll combine reception and office administration with administrative support across departments, contributing to the service we provide to the Maple community.

Key Responsibilities

• Welcome visitors and policyholders; provide friendly, accurate, and timely service, while answering questions, directing calls, and taking messages.
• Keep reception and shared spaces clean, organized, stocked, and welcoming.
• Monitor office supply inventory and supports ordering as needed to support day-to-day operations.
• Receive packages, date-stamp, sort, and distribute mail, and coordinate outgoing mail, couriers, and Canada Post services.
• Assist with filing, scanning, document management, and data entry activities, along with document preparation, photocopying, scanning, and record management.
• Prepare, copy, scan, and file documents; enter data, update calendars, and maintain accurate records and electronic files using company procedures.
• Maintain general awareness of insurance products, market trends, and regulatory requirements.
• Provide administrative support across departments during busy periods as needed

Qualifications

• High school diploma; related post-secondary education in Office Administration or Business is an asset.
• 1–3 years in reception, administration, customer service, or professional office experience preferred.
• Strong organization, attention to detail, independent work, verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Property and casualty (P&C) insurance experience is an asset.

Why Maple:

• Meaningful work serving policyholders and the Maple community in a collaborative team.
• Competitive pay, comprehensive benefits, and pension.
• Professional development opportunities to build your skills.

Maple Mutual Insurance is in the process of amalgamating with Kent & Essex Mutual, subject to regulatory approval. This transition will bring the organizations together under a new, combined mutual insurer. We are happy to discuss this journey of “becoming one” during the interview process.

To Apply:

Interested? Please send your resume and cover letter tell us how your qualifications, experience, and enthusiasm would contribute to Holly at hr@maplemutual.com

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.