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Added 2 mins ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
Experience sustaining large application implementations on platforms such as Oracle Database 19c, Oracle Identity Manager, Oracle Analytics Server, Informatica PowerCenter, or CTRL-M…
Added 2 mins ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
…with the emerging world of AI-generated video and marketing…
Added 46 mins ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
Added 1 hour ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics
Canada
- Full-time
…analytics to embrace Generative AI, agentic AI, intelligent automation, and cloud-native data platforms. A global presence across North America, Latin America, Europe, and…
Added 1 hour ago
Q
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
Automation of DV flows using Python/Perl to improve efficiency and accelerate time-to-market for derivative camera chipsets.
Added 2 hours ago
C
Senior Project Manager - Electrical Engineer
Cascades
Mississauga, ON
- Full-time
Cascades is seeking a dynamic and solutions-oriented Senior Project Manager - Electrical Engineer to lead capital projects, electrical system upgrades, and reliability improvement…
Added 2 hours ago
Assembly Technician (Temporary 18 Month Contract)
Spartan Controls Ltd.
Burnaby, BC
…position to join our small, diverse Operations team at our Burnaby Automation Centre. Reporting to the Manager, Operations, the primary focus of this role is valve and instrumentation…
Added 2 hours ago
GE
Administrative Manager - Industrial Services
GFL Environmental Inc.
Acheson, AB
- Full-time
Added 2 hours ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
We're hiring our first Events Marketing Manager to own Fellow's events program end to end: webinars, our presence at industry conferences, and the intimate dinners we host around them.…
Added 2 hours ago
RB
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
As a Manager, Wholesale Financial Control, you will be part of the Global Markets Finance team, covering RBC's Central Funding Group. This role creates a collaborative environment with…
Added 2 hours ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees
Added 2 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
This is a hands-on manager role, not a pure strategist's seat. You will set the marketing plan and then execute much of it yourself: a sector-organized editorial calendar and newsletter,…
Added 2 hours ago
MM
Head of People
Martell Media
Kelowna, BC
- Full-time
Evaluate and improve HR technology, tools, workflows, and automation to create an efficient People Operations function.
Added 2 hours ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added 3 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Identify and implement reporting, process, and control improvements, including automation, standardization, documentation, and improvements to data integrity and reporting efficiency.
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
FR
Part-Time Building Operator
FirstService Residential Canada
Calgary, AB
- Part-time
…government codes and regulations. Reporting to the Community Manager the Concierge will assist in the preventative maintenance and repair of electrical, hydraulic, mechanical and general…
Added 3 hours ago
N
Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 3 hours ago
N
Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 3 hours ago
QP
Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
The Senior Manager, Portfolio Reporting - Real Estate Debt will report to the SVP Finance, manage a team, and be responsible for supporting the Real Estate Debt business and executive teams…
Added 3 hours ago
SM
Accounting Manager (Contract)
Spin Master
Toronto, ON
- Full-time
Spin Master is seeking a Accounting Manager, to join our dynamic Finance team! As a Accounting Manager, you will report to the Sr. Manager, Corporate Accounting and help lead the financial…
Added 3 hours ago
BR
Social Media Manager (Founder Content)
Brodie Rec League
Remote, Canada
- $90,000 to $140,000 CAD / year
- Full-time
- Remote
We're hiring a Social Media Manager (Founder Content) to own our founder's YouTube channel and run the team that makes it.
Added 3 hours ago
PC
U.S. Tax, Manager
Pwc Canada
Vancouver, BC · Montreal, QC
- Full-time
As a U.S. Tax Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 3 hours ago
H
Marketing Automation Expert
HokuApps
ON · Ontario, Canada
- Full-time
We’re are looking for Marketing Automation Specialists who has an understanding of how marketing automation works and its use in evolving domains like paid media, social media and mobile.…
Added 3 hours ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…

Maple

Bilingual Client Success Coordinator (Channel Partnerships)

Toronto, ON, Canada

Pay range: $60,000 - $68,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Pay range: $60,000 - $68,000
Job type: Full-time
Experience: 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Posting language: English
Posted: Oct 30, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and partner organizations across Canada.

In this role, you'll be a key part of the day-to-day support that keeps our partnerships running smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with Client Success Associates, Client Success Managers, and Key Account Managers to make sure our partners receive timely, accurate, and thoughtful support in both English and French.

You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's dependable, curious, and comfortable taking initiative.

Your responsibilities

As a Client Success Coordinator, you will:

Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
Assist with partner webinars, educational sessions, and other communications as needed
Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency

What success looks like

In your first 90 days, you'll develop a strong understanding of Maple's Channel Partnerships team, our partners, and the systems that support our day-to-day work. You'll become comfortable navigating partner inboxes, onboarding processes, eligibility updates, and recurring reporting, gradually taking ownership of routine requests. You'll build relationships with your teammates and internal stakeholders, develop confidence troubleshooting common issues, and learn when to escalate more complex situations.

Over your first 12–18 months, you'll independently support assigned partner inboxes and recurring workflows, consistently meeting service expectations and delivering accurate work on time. You'll understand our partners' different needs, confidently resolve day-to-day issues, and become someone the team can rely on for operational support. You'll also help identify and implement improvements that make our processes more efficient, giving our Account Managers more time to focus on partner relationships, renewals, and growth.

What you bring

1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
Strong customer service instincts and a genuine interest in helping people solve problems
An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups.
A dependable and collaborative working style - you ask questions, take feedback and follow through on commitments
An AI-savvy, curious mindset - you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
A collaborative mindset and a willingness to jump in and support teammates when needed

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid from our Toronto office
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000 - $68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The coordinator will manage day-to-day partner inquiries, coordinate onboarding for new B2B clients, and prepare recurring reports in both English and French. They will also troubleshoot operational issues and maintain accurate partner documentation across various internal systems.

Requirements

Candidates must have at least one year of experience in a client-facing or B2B role and be fully bilingual in English and French. Strong organizational skills, a detail-oriented approach, and a curious mindset regarding AI tools are essential for success in this position.

Skills

Client success
Bilingual
Account coordination
Customer service
Salesforce
Missive
Confluence
Asana
Reporting
Onboarding
Troubleshooting
Communication
AI-enabled processes
Administrative tasks
B2B support

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Channel Partnerships
B2B
Healthcare Platform
Salesforce
Asana
Confluence
Missive
Account Operations
Onboarding
Reporting
Troubleshooting
Bilingual
French
English
AI-savvy
Workflow Automation
Customer Service
Administrative Support
Remote Work

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