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Added 4 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff…
Added 4 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience needs, business priorities and insights into relevant and engaging content experiences. You’ll apply content strategy across a range…
Added 4 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
- Part-time
Demonstrate the ability to build lasting business relationships.
Added 4 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 mins ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 mins ago
NB
Content Marketing Advisor - Financial Literacy
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience insights, business priorities and financial topics into relevant and engaging content experiences. You’ll apply content strategy…
Added 4 mins ago
NB
Chief Data Analyst
National Bank of Canada
Montreal, QC
- Full-time
You will be part of a team of 5 colleagues in the financial crime sector and will report to the Analytics Manager – Fraud risk Management. Our team stands out for its strong analytical…
Added 4 mins ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 4 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of…
Added 4 mins ago
VS
Startup Cofounder | Industry Expert
V1 Studio
Montreal, QC
- Contract
A business leader or manager with experience leading teams, projects, operations, or strategic initiatives.
Added 4 mins ago
OI
Senior Organizational Change Manager
OXARO Inc.
Ottawa, ON
- Full-time
University degree in a relevant field such as Organizational Change Management, Business Administration, Organizational Development, Communications, Human Resources, Psychology, or a…
Added 4 mins ago
R
RCI-ROCG-43883 Legal Analyst
Rangam
Mississauga, ON
- $33 to $35 CAD / hour
- Contract
Review contractual terms and identify potential legal or business risks.
Added 4 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
As Industry Relations & Business Development Lead, you’ll drive outreach and business development initiatives, cultivate new partnerships, and grow existing relationships with industry,…
Added 5 mins ago
CH
Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
The Manager, Partnerships is responsible for managing assigned partner relationships, developing and executing marketing activations, and ensuring the successful delivery of contractual…
Added 5 mins ago
EC
Product Manager French Role
Experis Canada
Gatineau, QC
- Contract
5+ years in a senior product leadership, Product Manager, Product Owner, or comparable role with accountability for cross-functional delivery teams and business outcomes.
Added 5 mins ago
R
Community Manager (EN/FR)
Rethink
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Community Manager (EN/FR) is responsible for daily publishing, active listening, and front-line community engagement across all brand handles in English and French.
Added 5 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
Ensure the platform is scalable, secure, and aligned with long-term business strategy.
Added 5 mins ago
V
Finance Manager
Vaco
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Corporate Controller, the Corporate Finance Manager will lead the corporate consolidated financial reporting and month-end close processes for a global organization. The…
Added 5 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
…every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.…
Added 5 mins ago
WW
Business Development Manager
World Wide Textile(Kaiserma Group)
Mississauga, ON
- Full-time
Loyalty Staffing Solutions Inc. is looking for an experienced, results-driven Business Development Manager to help expand our client base and build long-term business relationships across…
Added 5 mins ago
R
Data Steward (DB26A97)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 5 mins ago
B
Resident Manager
Boardwalk
London, ON
- Full-time
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
Added 5 mins ago
V
Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
Added 5 mins ago
A
Payroll Analyst
Adecco
Calgary, AB
- Full-time
Adecco is looking for a Payroll Analyst reporting to the Payroll Manager, you will be responsible to process payroll for Canadian employees and all expatriates, ensuring accuracy,…
Added 5 mins ago
A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
As Product Marketing Manager, you will turn product strategy into clear positioning, effective launches, and measurable marketing activity for an assigned portfolio of automotive software…

Maple

Bilingual Client Success Coordinator (Channel Partnerships)

Toronto, ON, Canada

Pay range: $60,000 - $68,000 · Full-time

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Job details

Pay: Pay range: $60,000 - $68,000
Job type: Full-time
Experience: 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Posting language: English
Posted: Oct 30, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and partner organizations across Canada.

In this role, you'll be a key part of the day-to-day support that keeps our partnerships running smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with Client Success Associates, Client Success Managers, and Key Account Managers to make sure our partners receive timely, accurate, and thoughtful support in both English and French.

You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's dependable, curious, and comfortable taking initiative.

Your responsibilities

As a Client Success Coordinator, you will:

Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
Assist with partner webinars, educational sessions, and other communications as needed
Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency

What success looks like

In your first 90 days, you'll develop a strong understanding of Maple's Channel Partnerships team, our partners, and the systems that support our day-to-day work. You'll become comfortable navigating partner inboxes, onboarding processes, eligibility updates, and recurring reporting, gradually taking ownership of routine requests. You'll build relationships with your teammates and internal stakeholders, develop confidence troubleshooting common issues, and learn when to escalate more complex situations.

Over your first 12–18 months, you'll independently support assigned partner inboxes and recurring workflows, consistently meeting service expectations and delivering accurate work on time. You'll understand our partners' different needs, confidently resolve day-to-day issues, and become someone the team can rely on for operational support. You'll also help identify and implement improvements that make our processes more efficient, giving our Account Managers more time to focus on partner relationships, renewals, and growth.

What you bring

1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
Strong customer service instincts and a genuine interest in helping people solve problems
An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups.
A dependable and collaborative working style - you ask questions, take feedback and follow through on commitments
An AI-savvy, curious mindset - you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
A collaborative mindset and a willingness to jump in and support teammates when needed

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid from our Toronto office
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000 - $68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The coordinator will manage day-to-day partner inquiries, coordinate onboarding for new B2B clients, and prepare recurring reports in both English and French. They will also troubleshoot operational issues and maintain accurate partner documentation across various internal systems.

Requirements

Candidates must have at least one year of experience in a client-facing or B2B role and be fully bilingual in English and French. Strong organizational skills, a detail-oriented approach, and a curious mindset regarding AI tools are essential for success in this position.

Skills

Client success
Bilingual
Account coordination
Customer service
Salesforce
Missive
Confluence
Asana
Reporting
Onboarding
Troubleshooting
Communication
AI-enabled processes
Administrative tasks
B2B support

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Channel Partnerships
B2B
Healthcare Platform
Salesforce
Asana
Confluence
Missive
Account Operations
Onboarding
Reporting
Troubleshooting
Bilingual
French
English
AI-savvy
Workflow Automation
Customer Service
Administrative Support
Remote Work

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