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Added 6 mins ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 6 mins ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU)
Fraser Health
Chilliwack, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 6 mins ago
FH
Medical Leader: Physician Quality Leader (PQL) - Surrey Memorial Hospital and Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Supporting the development of quality improvement/safety projects in areas identified in the Patient Safety Priorities as needing improvement, in collaboration with the Quality Improvement…
Added 6 mins ago
FH
Medical Leader: Physician Quality Leader (PQL) – Eagle Ridge Hospital
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BC · Fraser Health, British Columbia
- Part-time
Supporting the development of quality improvement/safety projects in areas identified in the Patient Safety Priorities as needing improvement, in collaboration with the quality improvement…
Added 21 mins ago
B&
Document Control Coordinator (Nuclear)
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Pickering, ON
- Full-time
The Document Control Coordinator is located in Pickering and Bowmanville and typically reports directly to the Quality Assurance Director. This is a vital support role within the Quality…
Added 21 mins ago
DH
Safety Coordinator
DM Henderson Roofing Ltd.
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- Full-time
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Added 21 mins ago
BC
Clinical Trials Nurse Coordinator, Research Clinical Trials
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- $49.2 to $67.08 CAD / hour
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A Clinical Trials Nurse Coordinator (CTNC) cares for and manages a patient while they participate on a clinical trial, assessing patient status and side effects as well as implementing…
Added 21 mins ago
D
Delivery coordinator, Project management
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- Full-time
Added 21 mins ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
Job Title: Talent Acquisition Enhancement Coordinator
Added 21 mins ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
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- Full-time
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 21 mins ago
AC
Administrator Support
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Toronto, ON · East York, ON
- $40 to $50 CAD / hour
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Job Title: Project Administration Coordinator Manufacturing Plant TrialsJob Description
Added 21 mins ago
SP
Purchasing Coordinator - Bilingual
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- Full-time
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Added 50 mins ago
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Clinical Coordinator AHF - Full Time
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Newmarket, ON · Southlake Health
- Full-time
In collaboration with the Manager, Community Programs, the Clinical Coordinator supports staff education, clinical performance, quality improvement initiatives, accreditation readiness, and…
Added 50 mins ago
RC
EA - In-Class, MAPLE RIDGE
Regent Christian Online Academy (RCOA)
Surrey, BC
- Part-time
…learning programs. We focus on strong academics, whole-child development, and a Christ-centred environment where students grow in character and purpose. Our teams work hard, care deeply,…
Added 50 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
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…faculty, staff, and student employees; participates in the development of procedures and materials including orientation and training…
Added 50 mins ago
O
Billing Coordinator
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Waterloo, ON
- Full-time
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 51 mins ago
TJ
Marketing Coordinator
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AB · Jasper, Alberta
- Full-time
Reporting to the Media Relations Manager, the Marketing Coordinator provides support to Tourism Jasper's Marketing team. The Marketing Coordinator supports cross-functional marketing…
Added 51 mins ago
SC
Community Connector & Community Learning Program Coordinator
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Smithers, BC
- Full-time
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POSITION: Community Connector & Community Learning Program Coordinator
Added 51 mins ago
MF
Marketing Coordinator / Senior Marketing Coordinator (TOMK-01)
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- $65,000 to $85,000 CAD / year
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2 to 5 years of marketing, business development or event experience for the coordinator level; 5+ years for the Senior Coordinator level.
Added 1 hour ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
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…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 hour ago
Clinical Operations Manager
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Vancouver, BC
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
Added 1 hour ago
Content Operations Coordinator
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Added 1 hour ago
Hospital Based Case Coordinator (N3)-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 1 hour ago
NB
Kids & Youth Coordinator
New Brunswick Bible Institute
Parry Sound, ON
- Full-time
Hope Church Parry Sound is seeking a passionate and committed Kids & Youth Coordinator to lead and grow our ministry to children, youth, and families.
Added 1 hour ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.

Maple

Bilingual Client Success Coordinator (Channel Partnerships)

Toronto, ON, Canada

Pay range: $60,000 - $68,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Pay range: $60,000 - $68,000
Job type: Full-time
Experience: 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Posting language: English
Posted: Oct 30, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and partner organizations across Canada.

In this role, you'll be a key part of the day-to-day support that keeps our partnerships running smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with Client Success Associates, Client Success Managers, and Key Account Managers to make sure our partners receive timely, accurate, and thoughtful support in both English and French.

You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's dependable, curious, and comfortable taking initiative.

Your responsibilities

As a Client Success Coordinator, you will:

Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
Assist with partner webinars, educational sessions, and other communications as needed
Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency

What success looks like

In your first 90 days, you'll develop a strong understanding of Maple's Channel Partnerships team, our partners, and the systems that support our day-to-day work. You'll become comfortable navigating partner inboxes, onboarding processes, eligibility updates, and recurring reporting, gradually taking ownership of routine requests. You'll build relationships with your teammates and internal stakeholders, develop confidence troubleshooting common issues, and learn when to escalate more complex situations.

Over your first 12–18 months, you'll independently support assigned partner inboxes and recurring workflows, consistently meeting service expectations and delivering accurate work on time. You'll understand our partners' different needs, confidently resolve day-to-day issues, and become someone the team can rely on for operational support. You'll also help identify and implement improvements that make our processes more efficient, giving our Account Managers more time to focus on partner relationships, renewals, and growth.

What you bring

1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
Strong customer service instincts and a genuine interest in helping people solve problems
An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups.
A dependable and collaborative working style - you ask questions, take feedback and follow through on commitments
An AI-savvy, curious mindset - you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
A collaborative mindset and a willingness to jump in and support teammates when needed

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid from our Toronto office
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000 - $68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The coordinator will manage day-to-day partner inquiries, coordinate onboarding for new B2B clients, and prepare recurring reports in both English and French. They will also troubleshoot operational issues and maintain accurate partner documentation across various internal systems.

Requirements

Candidates must have at least one year of experience in a client-facing or B2B role and be fully bilingual in English and French. Strong organizational skills, a detail-oriented approach, and a curious mindset regarding AI tools are essential for success in this position.

Skills

Client success
Bilingual
Account coordination
Customer service
Salesforce
Missive
Confluence
Asana
Reporting
Onboarding
Troubleshooting
Communication
AI-enabled processes
Administrative tasks
B2B support

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Channel Partnerships
B2B
Healthcare Platform
Salesforce
Asana
Confluence
Missive
Account Operations
Onboarding
Reporting
Troubleshooting
Bilingual
French
English
AI-savvy
Workflow Automation
Customer Service
Administrative Support
Remote Work

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