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Added 5 mins ago
BC
Director of Real Estate
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
…escalating only the most promising prospects. They will support senior leadership as a trusted contributor and drive business development across Ottawa and Eastern…
Added 5 mins ago
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
We are hiring a Toronto-based Senior Software Engineer to join our founding in-house engineering team and build products from the ground up. This is a hands-on, individual contributor role…
Added 5 mins ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
Build trusted advisor relationships with CIOs, CTOs, Chief Data Officers, business executives, and other senior stakeholders.
Added 5 mins ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 5 mins ago
SL
AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
This role will act as a senior strategic integrator across the CXO mandate - bringing together strategy, transformation, performance reporting, analytics, to tell a cohesive story. The…
Added 20 mins ago
EB
Community Growth Associate
EP Boards
Toronto, ON
- $55,000 to $75,000 CAD / year
The vast majority of business leaders struggle to make important decisions with certainty. At Assemble, we help enterprise leaders cut through the noise with trusted peer insights that…
Added 20 mins ago
SS
General Manager
Sienna Senior Living
Clarence-Rockland, ON
- Full-time
Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position
Added 20 mins ago
G
Business Development / Sales Development Representative (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered fleet intelligence platform that turns operational…
Added 20 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…is going and ensuring its transformation delivers measurable business value. You will lead multi-year strategy development, operating model transformation, AI enablement, value realization,…
Added 20 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
…competitive advantage, you will see it transform your world and your business. We’ve witnessed this over and over with our own clients. And, as a purpose-driven company, we also use our…
Added 20 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, Ontario
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 20 mins ago
FS
Director, Fraud Supervision
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
To provide strategic leadership for FSRA’s oversight of auto insurance fraud and abuse by developing and executing an intelligence-led supervisory framework that strengthens insurer…
Added 20 mins ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 20 mins ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
This is an analyst and builder blend. You do not need to be a software developer. You need to be sharp, numerate, curious about how things work, and able to use today's AI tools to build…
Added 20 mins ago
CW
Director, Education Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
At CPA Western School of Business (CPAWSB), we are committed to delivering innovative, high-quality education that prepares learners for a rapidly evolving profession.
Added 20 mins ago
Z
Business Development / Sales Development Representative
ZenduIT
Mississauga, ON
- Full-time
…dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered fleet intelligence platform that turns operational…
Added 20 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you'll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 20 mins ago
S
Senior Data Architect
Synechron
Montreal, QC
- Full-time
Notre expertise en intelligence artificielle, en consultation, en données, en numérique, en infonuagique et DevOps, ainsi qu’en génie logiciel, nous permet d’offrir des solutions…
Added 35 mins ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Translate complex technical innovations into clear, engaging stories that highlight business value, customer impact, and Hypertec's expertise.
Added 35 mins ago
Workplace Services LeadWest/Canada
WPP
Toronto, ON
WPP Stakeholder & Business Partnership: Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into…
Added 35 mins ago
N
Senior Staff Software Engineer - Money Boxes
Nubank
Toronto, ON
- Full-time
…promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and…
Added 50 mins ago
Plant Manager
PFX Group
Nisku, AB
…of Canadian Operations the successful candidate will bring senior leadership experience in a dynamic manufacturing environment and a proven ability to align teams, improve operational…
Added 50 mins ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
…confirmed closure. Client group assignments may change based on business needs. The role works within established HR governance, escalates significant risks and exceptions to the Senior…
Added 50 mins ago
FO
Manager, Programs Outreach - Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach…
Added 50 mins ago
TG
Production Manager
Trench Group GmbH
Pickering, ON
- $115,000 to $150,000 CAD / year
Stellenanzeige: HR Business Partner (m/f/d) - Trench Germany GmbH

Maple

Bilingual Client Success Coordinator (Channel Partnerships)

Toronto, ON, Canada

Pay range: $60,000 - $68,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay range: $60,000 - $68,000
Job type: Full-time
Experience: 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Posting language: English
Posted: Oct 30, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and partner organizations across Canada.

In this role, you'll be a key part of the day-to-day support that keeps our partnerships running smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with Client Success Associates, Client Success Managers, and Key Account Managers to make sure our partners receive timely, accurate, and thoughtful support in both English and French.

You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's dependable, curious, and comfortable taking initiative.

Your responsibilities

As a Client Success Coordinator, you will:

Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
Assist with partner webinars, educational sessions, and other communications as needed
Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency

What success looks like

In your first 90 days, you'll develop a strong understanding of Maple's Channel Partnerships team, our partners, and the systems that support our day-to-day work. You'll become comfortable navigating partner inboxes, onboarding processes, eligibility updates, and recurring reporting, gradually taking ownership of routine requests. You'll build relationships with your teammates and internal stakeholders, develop confidence troubleshooting common issues, and learn when to escalate more complex situations.

Over your first 12–18 months, you'll independently support assigned partner inboxes and recurring workflows, consistently meeting service expectations and delivering accurate work on time. You'll understand our partners' different needs, confidently resolve day-to-day issues, and become someone the team can rely on for operational support. You'll also help identify and implement improvements that make our processes more efficient, giving our Account Managers more time to focus on partner relationships, renewals, and growth.

What you bring

1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
Strong customer service instincts and a genuine interest in helping people solve problems
An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups.
A dependable and collaborative working style - you ask questions, take feedback and follow through on commitments
An AI-savvy, curious mindset - you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
A collaborative mindset and a willingness to jump in and support teammates when needed

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid from our Toronto office
Start date: December 2026
Vacation: 3 weeks
Pay range: $60,000 - $68,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The coordinator will manage day-to-day partner inquiries, coordinate onboarding for new B2B clients, and prepare recurring reports in both English and French. They will also troubleshoot operational issues and maintain accurate partner documentation across various internal systems.

Requirements

Candidates must have at least one year of experience in a client-facing or B2B role and be fully bilingual in English and French. Strong organizational skills, a detail-oriented approach, and a curious mindset regarding AI tools are essential for success in this position.

Skills

Client success
Bilingual
Account coordination
Customer service
Salesforce
Missive
Confluence
Asana
Reporting
Onboarding
Troubleshooting
Communication
AI-enabled processes
Administrative tasks
B2B support

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Health days
Destination days
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Channel Partnerships
B2B
Healthcare Platform
Salesforce
Asana
Confluence
Missive
Account Operations
Onboarding
Reporting
Troubleshooting
Bilingual
French
English
AI-savvy
Workflow Automation
Customer Service
Administrative Support
Remote Work

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