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Senior Manager, Financial Reporting & Insights (FR&I)
BDO
Calgary, AB
- Full-time
Lead the preparation and review of working paper files, financial statements, and corporate and personal tax returns as needed.
Added 1 min ago
TI
Senior Java Developer
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Remote, Canada
- Remote
…storefronts. As a hands-on contributor and technical mentor, you'll lead by example, contribute to technical direction, and help improve our engineering practices. Your strong technical…
Added 1 min ago
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Services Lead, Stores - Full Time
Sephora
Calgary, AB
- $20 to $23.55 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…
Added 30 mins ago
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Cloud Solutions Architect Manager
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Ottawa, ON
- Full-time
Lead the technical architecture, design, and delivery of end-to-end enterprise digital experience and transformation initiatives using Adobe Experience Cloud, encompassing legacy…
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CC
Vice President, Medical & Academic Affairs
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ON · Ontario, Canada
- Full-time
Lead the development and implementation of medical strategies that improve patient outcomes, strengthen care delivery, and respond to evolving health system needs.
Added 30 mins ago
AC
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A
Senior Project Engineer
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Calgary, AB
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 30 mins ago
AC
Data Scientist
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Toronto, ON
- Full-time
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LS
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Markham, ON
- Full-time
Lead development of annual strategies and business plans
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AC
Data Scientist
Aviva Canada
Markham, ON
- Full-time
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Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC Canada
Ottawa, ON
- Full-time
…our clients. You will architect deeply technical solutions, lead cross-functional engineering pods, and convert client ambiguity into shipped capabilities. You will simultaneously drive…
Added 30 mins ago
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Director, Data and Insights
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Burnaby, BC
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Added 31 mins ago
Principal Product Designer - Hospitality
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Lead the design vision and strategy for guest communication, helping restaurants send timely, personalized messages that keep their guests engaged.
Added 31 mins ago
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Business Development Representative
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Victoria, BC
- Full-time
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Added 31 mins ago
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Intermediate Fisheries Biologist
Engaged
ON · Ontario
- $70,000 to $85,000 CAD / year
- Full-time
Are you a seasoned biologist ready to lead meaningful ecological projects and shape the future of environmental research in Canada? LGL Limited is looking for an Intermediate Biologist to…
Added 46 mins ago
OT
Site Reliability Engineering Lead, Product Enablement
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Toronto, ON
- Full-time
…issues. Depending on the nature and complexity of the change, the Lead may implement or direct selected code, configuration, automation, or process changes through development, testing,…
Added 46 mins ago
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Digital Marketing Manager
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Amherstburg, ON · Toronto, ON
- Full-time
The successful candidate will lead the development and ongoing optimization of digital experiences and campaigns, using performance insights to improve lead generation, lead-to-sale…
Added 1 hour ago
AC
Front Line Manager – Property Claims
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Calgary, AB
- Full-time
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Added 1 hour ago
A
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Senior LLM Research Engineer
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…real-world applications. This role spans the full lifecycle of model development, from dataset creation and post-training through inference optimization, evaluation, and continuous…
Added 1 hour ago
SL
AVP Insurance Distribution
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- Full-time
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Added 1 hour ago
C
Apps Dev Tech Lead Analyst - Vice President
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The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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