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Added 4 mins ago
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Process Engineer Co-op (STRATOS)
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Squamish, BC
- $24 to $26 CAD / hour
- Temporary
Relocation support is provided, including first month company paid accommodation is Squamish, BC and company accommodations in Ector County, Texas. Travel costs are paid by company.
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M
Part-Time Front Desk Associate - Markham & Richmond Hill
Myo
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- Part-time
…clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each…
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Public Space Attendant
Marriott
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- Full-time
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Customer Care Claims Agent
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- Full-time
…claims, ensuring our policyholders receive timely and accurate support during difficult times. The Customer Care Claims Agent deals with all claims fairly and promptly and in accordance…
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NO
Revenue Growth Manager
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- Full-time
As the Revenue Growth Manager, in close collaboration with the Head of Growth, you will support revenue growth at Canada’s National Observer through marketing, outreach and business…
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Continuing Care Assistant
HealthCareersInSask.ca
Middle Lake, SK
- Part-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
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Nurse A - Registered Nurse General Duty Nurse
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Swift Current, SK
- Full-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
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Retail Sales Representative
Acosta
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- Full-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
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Workforce Coordinator
Northwestel
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- Full-time
…of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive…
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Asset Buyer
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Calgary, AB
- Full-time
…sourcing and procuring critical materials and spare parts to support safe and reliable LNG Canada operations, while developing effective supplier strategies that deliver the best value to…
Added 4 mins ago
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Student, Engineering GIS
Town of Caledon
Caledon, ON
- Full-time
…student role is responsible for providing first‑line GIS and application support to internal staff. Key responsibilities include creating maps, updating and maintaining core GIS datasets,…
Added 16 mins ago
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Consultant
Deloitte
Toronto, ON
- Full-time
…to join our Sourcing & Procurement consulting team. You will support technology-enabled external workforce and services procurement transformation initiatives while developing your ability…
Added 16 mins ago
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(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
Application deadline: October 14, 2026 at 12:00PM ET
Added 16 mins ago
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Litigation Support Paraprofessional
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- Full-time
We are recruiting a full-time Litigation Support Paraprofessional for our Saskatoon office. In this role, you will provide specialized litigation and electronic document support to…
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Clinical Support Worker - Community Residential Resources
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26ELM210- Long Term Occasional - Grade 4/5 - 1.0FTE
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Ready to make a difference? Candidates are invited to submit their application through . As part of the application process, a minimum of two (2) professional supervisory references are…
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LTO: SERT (0.4 FTE) and Prep (0.6 FTE) - Primary/Junior or Junior/Intermediate, Special Education, Part 1 at Madonna Della Libera School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Full-time
…on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the…
Added 16 mins ago
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Elementary Long Term Occasional (LTO) 100% Grade 6/7 Homeroom
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- Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
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Strategic Operations Manager - Partnerships
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26ELM211- Long Term Occasional - Grade 6 - 1.0FTE
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Ready to make a difference? Candidates are invited to submit their application through . As part of the application process, a minimum of two (2) professional supervisory references are…
Added 16 mins ago
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Brake Press Operator
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Please do not call to inquire about the status of your application, we will contact those who meet the requirements.
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Secondary LTO: Technological Education - Transportation
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Added 16 mins ago
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Clinical Coordinator – Maple Ridge & Port Coquitlam, BC
Snore MD
Port Coquitlam, BC
- Full-time
We’re currently seeking a driven, detail-oriented Clinical Coordinator to support both our Port Coquitlam and Maple Ridge clinics, working three days per week in Port Coquitlam and two days…
Added 16 mins ago
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Movers And Helpers
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
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Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Enable AI Innovation: Support the responsible use of data in AI initiatives by establishing governance structures that ensure accuracy, transparency, and ethical considerations in AI models

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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