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Added 1 min ago
SE
Power System Junior Engineer
Schneider Electric
Ottawa, ON
- $64,000 to $96,000 CAD / year
- Full-time
…and low-voltage electrical distribution systems, and product…
Added 1 min ago
SE
Power System Junior Engineer
Schneider Electric
AB · Alberta, Canada
- $64,000 to $96,000 CAD / year
- Full-time
…and low-voltage electrical distribution systems, and product…
Added 1 min ago
SE
Power System Junior Engineer
Schneider Electric
Richmond, BC
- $64,000 to $96,000 CAD / year
- Full-time
…and low-voltage electrical distribution systems, and product…
Added 1 min ago
WC
(CAN) People Lead
Walmart Canada
Camrose, AB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 1 min ago
WC
(CAN) Site People Partner (Calgary/RockyView)
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…assigned region. This position partners closely with the General Manager(s) and other management team members on a regular…
Added 1 min ago
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Power System Junior Engineer
Schneider Electric
Winnipeg, MB
- $64,000 to $96,000 CAD / year
- Full-time
…and low-voltage electrical distribution systems, and product…
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Room Management Systems Architect
Schneider Electric
Montreal, QC
- $145,800 to $194,400 CAD / year
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Support the development of prototypes, proof-of-concepts, pilot deployments, and strategic integrations that help bring new ideas from concept to reality.
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Power System Junior Engineer
Schneider Electric
Toronto, ON
- $64,000 to $96,000 CAD / year
- Full-time
…and low-voltage electrical distribution systems, and product…
Added 1 min ago
SE
Power System Junior Engineer
Schneider Electric
Montreal, QC
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- Full-time
…and low-voltage electrical distribution systems, and product…
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Onsite Coordinator - Lab Operations Support
Avantor
Mississauga, ON · ON
- Full-time
In this role, you will report to the Area Operations Manager and will work closely with Avantor’s Lab and Production Services professionals to serve our customers by performing customized,…
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Senior Manager Government Security (Hybrid - Canada - Kitchener Office)
Oracle
Kitchener, ON
- $81,700 to $131,700 CAD / year
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The Government Security Program Manager is responsible for the security of Oracle’s information systems, personnel, and facilities for all Government of Canada Programmes and shall be the…
Added 2 mins ago
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Senior Manager, Financial Reporting & Insights (FR&I)
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Calgary, AB
- Full-time
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Added 2 mins ago
Director, Child Intervention
Government of Alberta
Bonnyville, AB
Classification: Senior Manager Zone 2 / (M42Z2)
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Senior Manager, Finance
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Montreal, QC
…includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and…
Added 17 mins ago
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Full-Time Licensed Optician: Coquitlam, BC
Specsavers
Port Coquitlam, BC · Coquitlam, Brit
- Full-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 17 mins ago
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Full-Time Licensed Optician: Calgary, AB
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Calgary, AB
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Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 17 mins ago
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Universal Financial Associate - Blackfalds
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Blackfalds, AB
- Full-time
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Added 17 mins ago
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Account Representative 3 - RC - Union
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Nanaimo, BC
- Full-time
Posting Deadline: Please submit your application by 11:59 PM PST, October 13, 2026**
Added 17 mins ago
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Account Representative 3 - RC - Union
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BC · Nanaimo, BC · Courtenay, BC
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Posting Deadline: Please submit your application by 11:59 PM PST, October 13, 2026**
Added 17 mins ago
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Enterprise Marketing Manager, Partnerships
Docebo
Remote, Canada
- $98,600 to $131,400 CAD / year
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Support our presence at industry events (for example, HR Tech, Unleash, DevLearn, and GovLoop) and turn them into pipeline.
Added 17 mins ago
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Store Systems and Administration
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Chilliwack, BC
- $18.25 to $21.58 CAD / hour
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London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an…
Added 17 mins ago
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Senior Manager, Risk and Controls
Royal Bank of Canada
Toronto, ON
- Full-time
Deliver risk advisory and consulting, within Investor Services Business Technology, AI and Automation programs. Support our transformation programs and businesses on Project Risk Assessment…
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Senior Manager, Treasury Solutions, Capital Markets
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Toronto, ON
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As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 17 mins ago
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Relationship Manager Intern, Commercial Financial Services
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Richmond, BC
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As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
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Senior Specialist, CA Milvus Payment Processing
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Identify, develop and propose improvement to the manager on daily operations.

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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