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Added 1 min ago
KC
Tax Technician, Compliance
K&P CPAs
Toronto, ON
- Full-time
A full-time role in Toronto for an experienced Tax Manager focusing on planning and reorganizations. Responsibilities include leading tax strategies, managing client relationships, and…
Added 1 min ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Lead business development activities for the Data & AI practice, including client discovery, solution positioning, proposal development, RFP responses, demos, proofs of concept,…
Added 1 min ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 1 min ago
RT
Product Owner/Scrum Master
Robosoft Technologies
Canada
- Full-time
This is a highly visible, client-facing role requiring strong technical fluency, exceptional communication skills, and a deep understanding of the full software development lifecycle. The…
Added 1 min ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 1 min ago
JH
EXPERIENCED TAX PREPARATION MANAGER - JACKSON HEWITT AT WALMART KIOSK
Jackson Hewitt Tax Service Inc.
Hamilton, ON
- Full-time
We are looking for more than someone who can prepare a tax return. We need an outgoing, confident professional Manager, who can start friendly conversations with Walmart shoppers, explain…
Added 1 min ago
A
Bilingual Estates Specialist
Aviso
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…the review, preparation, settlement, and taxation filing of client estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve…
Added 1 min ago
CM
Team Leader, Fund Accounting
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you…
Added 2 mins ago
JH
Experienced Tax Preparer - Walmart Kiosk - 3 locations
Jackson Hewitt Tax Service Inc.
Hamilton, ON
- Full-time
…propel you to the next level. You will provide exceptional client service while connecting with clients in a fun, fast-paced environment. Don't miss out on this opportunity to make a…
Added 2 mins ago
YS
Bilingual Diversion Case Manager
Youth Services Bureau of Ottawa
Ottawa, ON
- $66,646.6 to $77,604.8 CAD / year
- Full-time
…Coordinator of Downtown Services and Drop-in, the Diversion Case Manager will complete a strength-based assessment of a clients housing needs when seeking emergency shelter. They will…
Added 2 mins ago
SJ
Human Resources Business Partner, Non-Acute
St. Joseph's Health System
Hamilton, ON · Dundas, ON
- $49 to $57 CAD / hour
- Full-time
Reporting to the Human Resources Manager, this position is responsible for executing HR strategies focused on talent management, workforce planning, employee engagement and employee and…
Added 2 mins ago
B
Facility Services Manager
BGIS
Markham, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 mins ago
CM
Supervisor, Fund Accounting
CIBC Mellon
Toronto, ON
- Full-time
…information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you…
Added 2 mins ago
RS
Rail Systems Project Manager
RTSE Solutions
Vancouver, BC
- Full-time
…engineering solutions. We are seeking a Rail Systems Project Manager who is eager to grow their technical expertise, help deliver complex transportation and railway system solutions, and…
Added 2 mins ago
VD
Account Manager
Vincent Design Inc.
Winnipeg, MB
- Full-time
We’re looking for an Account Manager to join our Accounts/Sales department. This role is full-time and in person at our office (303 – 765 Main St.) in Winnipeg.
Added 2 mins ago
T
Account Executive
TriMech
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Get ready to fire up your business development skills and enthusiasm. This is a unique opportunity to use your entrepreneurial spirit and skills to earn uncapped commissions. You’ll seek…
Added 4 mins ago
Visiting Nurse - Hospital to Home Program
Circle of Care, Sinai Health
Toronto, ON
…communicate effectively to ensure staff are aware of changes in client’s status in a timely manner. The Visiting Nurse enhances coping of patients and families with therapeutic…
Added 16 mins ago
CN
Manager, Innovation and Commercialization
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Facilitating the development of new services/products customized to clients’ needs by understanding client needs and providing timely information to product development resources within CNL.
Added 18 mins ago
C
Environmental Construction Manager
Canacre
Sudbury, ON
- Full-time
The Environmental Construction Manager will primarily be responsible for overseeing and coordinating daily environmental compliance activities and a team of Environmental Monitors during…
Added 18 mins ago
C
Environmental Construction Manager
Canacre
Timmins, ON
- Full-time
The Environmental Construction Manager will primarily be responsible for overseeing and coordinating daily environmental compliance activities and a team of Environmental Monitors during…
Added 18 mins ago
T
Store Manager - Toronto Dominion Centre
Tumi
Toronto, ON
- Full-time
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Added 18 mins ago
K
Project Manager, IT
KPMG
Toronto, ON · ON · Vaughan, Ontario
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 18 mins ago
IN
Senior Hydrogeologist/Groundwater Modeler (CAN)
ITASCA North America
Remote, Canada
- $145,000 to $180,000 CAD / year
- Full-time
- Remote
As appropriate, work with the MINEDW product manager and in-house software staff to support groundwater model code development, feature improvements, user training materials, and marketing…
Added 18 mins ago
SL
Marketing Content Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The Marketing Content Specialist reports to the Manager, Content, Advisor Content & Creative within Distribution & Channel Marketing. The Advisor Content & Creative team is accountable for…
Added 18 mins ago
H
Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Regina, SK
- Full-time
…this front line leadership role. Under the direction of the Manager, the Clinical Coordinator will facilitate the overall daily function of nursing care within Medical Imaging ensuring a…

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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