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Added 1 min ago
AA
Gestionnaire de Configuration, Service à la Clientèle / Configuration Manager, Customer Services
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 min ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 1 min ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 1 min ago
P&
Value Stream Manager Vanes
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 mins ago
VA
Manager, NDT Accessory Shop
Voyageur Aviation
North Bay, ON
- Full-time
The Manager, NDT (Accessory Shop) is responsible for the leadership, operational performance, technical oversight, quality compliance, and continuous improvement of the NDT department. The…
Added 2 mins ago
GN
Store Associate
Glenlyon Norfolk School Society
Victoria, BC
- Up to $23 CAD / hour
- Part-time
Reporting to the Store Manager, the Store Associate supports the day-to-day operations of the School’s Gryphon Door, providing uniforms, school supplies and other specialty items to…
Added 2 mins ago
Key Account Manager
Nestle Operational Services Worldwide SA
Brampton, ON
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Added 2 mins ago
Non-Commercial National Account Manager, Team Lead
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
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Added 2 mins ago
Assistant Marketing Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Job title: Assistant Marketing Manager, KitKat
Added 2 mins ago
Sr. Director, Human Resources
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.
Added 2 mins ago
Paralegal & Manager, Compliance
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
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Added 16 mins ago
AA
Responsable d'Acceptation Client / Customer Acceptance Manager
Airbus Aircraft
Montreal, QC
- Full-time
Responsable d'acceptation Clien / Customer Acceptance Manager
Added 16 mins ago
AA
Responsable Qualité Livraison Propulsion / Propulsion Delivery Quality Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Propulsion System Delivery Quality Manager to join our Procurement team, based in Mirabel, Quebec, Canada.
Added 16 mins ago
B
Marketing Campaign Execution Manager
Blend
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Our Fortune 100 financial services client is seeking a Manager of Marketing Planning & Delivery to support their banking partner, a large Canadian national bank. This role will help drive…
Added 16 mins ago
A
Implementation Consultant - Americas
Ashby
Canada
- Full-time
…part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual…
Added 17 mins ago
K
Senior Customer Success Manager
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team…
Added 1 hour ago
A
Lead Hand Technician
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Victoria, BC
- Full-time
…a strong focus on safety, quality, accountability, and the customer…
Added 1 hour ago
E
Security Specialist
Ericsson
Ottawa, ON
- Full-time
We are looking for an experienced Security Specialist to join a hands-on security operations team supporting customer production environments. You will help verify secure configurations,…
Added 2 hours ago
WS
Proj Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
Help shape the financial success of enterprise initiatives that make a difference.
Added 2 hours ago
VS
Dining Service Attendant (2026-10872)
Verve Senior Living
Kelowna, BC
- Other
…supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can…
Added 2 hours ago
T
CEA
TD
Port Colborne, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
T
Customer Experience Associate-1
TD
Virgil, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
Manager, Project Execution
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Toronto, ON
Provides day-to-day guidance and support to assigned vendors to ensure the work package viability (cost, customer, assets function, reliability, safety, and environment) and timely,…
Added 2 hours ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
…solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of…
Added 2 hours ago
Store Manager
Rogers Communications
Mississauga, ON
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our…

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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