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Added 27 mins ago
MC
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
- Full-time
…strong client relationship skills. You will serve as a trusted advisor to senior banking executives, helping shape technology strategy while expanding long-term client…
Added 27 mins ago
S
Senior DevOps Engineer – AI & Data Platform
Systematix
Canada
- Contract
Ability to operate effectively as both a senior technical advisor and hands-on engineer.
Added 27 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 28 mins ago
RB
Senior Director, CFO Controls Office
Royal Bank of Canada
Toronto, ON
- Full-time
Proven track record as a valued advisor with ability to provide constructive challenge and communicate with senior stakeholders; strong relationship management skills
Added 40 mins ago
MC
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a senior Solution Architect / Technical Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…
Added 40 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
The interpersonal skills. You are a clear and confident communicator who can build trusted relationships with senior stakeholders and partners across Finance, IT, Security, Legal, HR,…
Added 58 mins ago
M
Bilingual Client Success Manager
Maple
Toronto, ON
- Full-time
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Added 1 hour ago
SL
Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager of RA&S Marketing Analytics, the Senior Data Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition…
Added 1 hour ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
…the tools to know sooner and act faster by transforming video security into real-time operational…
Added 1 hour ago
Senior Underwriting Consultant - Risk Management Team
Equitable
MB
Manage High Risk Advisor and High Risk Client file reviews, collaborating with Compliance and Advisor and Sales Practices Risk Monitoring to investigate concerns, analyze findings and…
Added 2 hours ago
R
Senior Director, CFO Controls Office
RBC
Toronto, ON
- Full-time
Proven track record as a valued advisor with ability to provide constructive challenge and communicate with senior stakeholders; strong relationship management skills
Added 3 hours ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
The Senior Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation…
Added 3 hours ago
C
Senior Java Developer
Citi
Mississauga, ON
- Full-time
We are seeking an experienced and motivated Senior Java Developer to spearhead the development of robust, scalable, and innovative enterprise applications. The ideal candidate will possess…
Added 4 hours ago
BC
Director, Safety, Security and Emergency Management
British Columbia Institute of Technology
Burnaby, BC
- $153,568 to $220,754 CAD / year
- Full-time
This position provides strategic direction to the Institute’s health, safety, security, emergency management, and travel risk management programs and services, ensuring alignment with…
Added 4 hours ago
A
Senior Analyst – Security Operations, Information & Cybersecurity : Toronto, ON : FTE
AceStack
Toronto, ON
- Full-time
Role: Senior Analyst – Security Operations, Information & Cybersecurity
Added 4 hours ago
R
Senior Advisor - Risk
Richter
Montreal, QC
- Full-time
With experience Information technology security, in addition to audit and risk management, you will participate in the delivery of IT consulting and/or IT internal audit mandates. As a…
Added 4 hours ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
Assist in assessing security within cloud environments (AWS, Azure, GCP) in collaboration with senior team members.
Added 4 hours ago
C
Responsable de l'environnement, de la santé et de la sécurité
Celanese
Boucherville, QC
- Full-time
…effective decision-making mechanisms. You will act as a strategic advisor to senior management and governing bodies, ensuring that governance is aligned with strategic objectives, legal…
Added 4 hours ago
D
Senior Advisor, IT architecture
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a Senior Advisor IT Architecture, you design IT solutions to meet the business needs of large-scale projects or programs using Desjardins Group’s architecture targets and shared…
Added 4 hours ago
Senior Java Developer
Citi
Mississauga, ON
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 5 hours ago
A
Senior SAP S/4HANA Finance Lead Consultant : Calgary, AB (Hybrid) : FTE
AceStack
Calgary, AB
- Full-time
We are seeking a highly experienced Senior SAP S/4HANA Finance Lead Consultant to lead finance transformation, optimization, and innovation initiatives within a recently upgraded SAP…
Added 5 hours ago
Senior Security Specialist, AI Fabric
Bell
Regina, SK
We are seeking an experienced and results-oriented security leader to join Bell's Corporate Security team as Senior Specialist, AI Fabric Security.
Added 5 hours ago
MD
Advisor, Global Growth & Product Strategy
MaRS Discovery District
Toronto, ON
- Contract
MaRS is hiring a part-time Advisor, Global Growth & Product Strategy (Independent Contractor). We seek a former senior operator (e.g., CEO, CPO, GM, COO) who has scaled a B2B technology…
Added 6 hours ago
RT
Conseiller(ère) sénior, Gestion des données de Foundry | Senior Advisor, Foundry Data Management
Rio Tinto
Montreal, QC
- Full-time
Nous recherchons un(e) Conseiller(ère) sénior, Gestion des données de Foundry pour soutenir l’équipe Actifs numériques des Affaires commerciales dans la conception, l’amélioration et la…
Added 8 hours ago
A
Senior Financial Analyst
Agricorp
Guelph, ON
- Full-time
Agricorp is looking for a Senior Financial Analyst to join the Finance team in the Corporate Services division. Agricorp’s Finance department is a dynamic, professional team responsible for…

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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