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Added 9 mins ago
CC
Merchandiser
Coca-Cola Canada Bottling Limited
Ottawa, ON
- Full-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 9 mins ago
CC
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
- Full-time
…Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 9 mins ago
CC
Supervisor, Distribution
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
…Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 9 mins ago
B
Account Manager II
BrokerLink
Calgary, AB
- Full-time
…here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to…
Added 10 mins ago
SE
Room Management Systems Architect
Schneider Electric
Montreal, QC
- Full-time
Support the development of prototypes, proof-of-concepts, pilot deployments, and strategic integrations that help bring new ideas from concept to reality.
Added 10 mins ago
SE
Power System Junior Engineer
Schneider Electric
Winnipeg, MB · Toronto, ON · Ottawa, ON · Montreal, QC · Richmond, BC · UNAVAILABLE, Alberta
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 10 mins ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 24 mins ago
AS
Human Resources Team Lead
Arbutus Search Group
Delta, BC
- $85,000 to $95,000 CAD / year
- Full-time
Performance, Talent & Organizational Development
Added 25 mins ago
IP
Group Lead, Electrical
IPS-Integrated Project Services
Vaughan, ON
- Full-time
Assign work to project team members, regularly review progress, and notify the Project Manager of potential scope, schedule, budget, or resource changes.
Added 39 mins ago
CB
Project Manager
Clark Builders
AB · Edmonton, AB
- Full-time
Clark Builders is hiring a Project Manager. Working out of the Edmonton office, the Project Manager will manage projects across all our regions of work. This role is highly accountable and…
Added 39 mins ago
ER
Reservations Specialist
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- Full-time
If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful…
Added 39 mins ago
RH
Human Resources Manager
Robert Half
Surrey, BC
- Full-time
Reporting to senior leadership, the Human Resources Manager will provide strategic and hands-on HR support across multiple manufacturing and construction materials operations. This role…
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
Ottawa, ON
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
AB · Alberta, Canada
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
Richmond, BC
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 39 mins ago
TT
Change Management Specialist - Contract 6-9 months
Trojan Technologies
London, ON
- Full-time
Drive business readiness activities, including readiness assessments, sponsor alignment, manager preparation, change champion engagement, UAT readiness, cutover readiness, go-live…
Added 39 mins ago
WC
(CAN) People Lead
Walmart Canada
Camrose, AB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
Winnipeg, MB
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 39 mins ago
SS
Financial Risk Audit Manager, Vice President
State Street
Toronto, ON
- Full-time
Manage, coach, and develop audit staff; contribute to talent management, performance evaluation, and hiring.
Added 39 mins ago
SE
Room Management Systems Architect
Schneider Electric
Montreal, QC
- $145,800 to $194,400 CAD / year
- Full-time
Support the development of prototypes, proof-of-concepts, pilot deployments, and strategic integrations that help bring new ideas from concept to reality.
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
Toronto, ON
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 39 mins ago
SE
Power System Junior Engineer
Schneider Electric
Montreal, QC
- $64,000 to $96,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 40 mins ago
EP
People Operations Generalist
Earthscape Play
Remote, Canada
- $75,000 to $85,000 CAD / year
- Full-time
- Remote
Maintain performance tools, competency models, and appraisal workflows; support managers through standard performance development plans and benchmark tracking with empathy and clarity.
Added 40 mins ago
T
Counsel, M&A
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
B
Senior Manager, Financial Reporting & Insights (FR&I)
BDO
Calgary, AB
- Full-time
BDO Canada is seeking a Senior Manager to join our Financial Reporting & Insights (FR&I) team. This group provides high-quality accounting and financial reporting services for privately…

Maple

Bilingual Client Success Manager

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits administrators and brokers who bring Maple's care to Maple members through embedded, reseller and referral models) or our Direct Partnerships team (Enterprise and Strategic accounts that partner with Maple directly).

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities, and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4-6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder accounts - such as multi-program channel partnerships or Enterprise-tier direct accounts - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: November/December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4-6+ years of experience in client-facing roles such as Client Success or Account Management. Strong data fluency and the ability to operate independently across cross-functional teams are essential for this position.

Skills

Client success
Account management
Bilingualism
Relationship management
Strategic planning
Data analysis
Cross-functional collaboration
Sales
Renewal management
Upselling
Cross-selling
Communication
Presentation skills
Program management
Onboarding

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
Healthcare
SaaS
Renewal
Upsell
Cross-sell
Strategic Advisor
Data Analysis
Stakeholder Management
Onboarding
Net Revenue Retention
NRR
Enterprise Accounts
Channel Partnerships
Remote Work
Hybrid Work
Relationship Management
Business Reviews

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