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Added 6 mins ago
TS
Development Officer
The Stop
Toronto, ON
- Full-time
Work collaboratively with the Communications & Marketing Manager and Program teams to develop compelling donor communications, gather stories and impact information, and support fundraising…
Added 6 mins ago
AA
Assistant general manager
Advance Auto Parts
Fredericton, NB
- $20.1 to $25.6 CAD / hour
- Full-time
Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
Added 6 mins ago
4A
Parts Manager
401 Auto
North Bay, ON
- Full-time
Now Hiring: Automotive Parts Manager – Fuel the Service Team, Deliver Expert Support, and Keep the Shop Running at Full Throttle!
Added 6 mins ago
A
Marketing Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Agropur is looking for a Marketing Manager to join its team in St-Hubert.
Added 6 mins ago
A-
Travel Product & Sales Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…thrive on creating exceptional experiences for travelers. As the Manager, Travel Products and Sales, you’ll lead the charge in driving the modernization of AMA Travel’s services and member…
Added 6 mins ago
M
Manager, Affinity Advisor Marketing
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As the Marketing Manager, Affinity Advisor, you will lead, plan, execute, and optimize omni-channel marketing programs that support Manulife's Affinity business in Canada, including Health…
Added 6 mins ago
SI
Field Development & Sales Growth Manager – Canada
SGII Inc dba SeneGence
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
We're looking for an enthusiastic, results-driven Field Development Manager to help grow and strengthen our Canadian distributor community.
Added 6 mins ago
SI
Retail Assistant Manager
Staples Inc.
Quebec, QC
- Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 21 mins ago
Operations Manager
International Business University
Ottawa, ON
Join one of Canada’s fastest-growing universities as our Operations Manager at the Ottawa campus, where you will play a key leadership role in ensuring the efficient operation of campus…
Added 21 mins ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 21 mins ago
FC
Produce Manager
Federated Co-operatives Limited
Harrison, MB · Russell RM, MB
- Full-time
Twin Valley Co-op is hiring a Produce Manager in Russell, Manitoba.
Added 21 mins ago
TA
QC - STOCK COORDINATOR - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 21 mins ago
Manager, Day to Day Banking - 18 Month Term
Scotiabank
Toronto, ON
The Manager, Day to Day Banking, is responsible for the development and management of core Day to Day bank accounts, associated revenue, and expenses. The incumbent will manage the tactics…
Added 21 mins ago
AU
Office Clerk / Commis de bureau
Alsco Uniforms
Montreal, QC
- Full-time
The Office Clerk is responsible to the Office Manager for daily processing of company business transactions. This position may be assigned one or more clerical tasks as needed. Some of…
Added 21 mins ago
Sr. Manager, New Concepts & Add-ons
HelloFresh
Toronto, ON
The Senior Manager of New Concepts & Add-ons (Canada) leads HelloFresh Canada's new concepts and add-on portfolio, from strategic partner development through to commercial launch. This role…
Added 21 mins ago
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Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
We are looking for an Assistant Director of Housekeeping who will support the Rooms Division, overseeing the day-to-day operation of the Housekeeping Department assuring that guest rooms,…
Added 21 mins ago
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Material Handler
New Flyer
Winnipeg, MB
- Full-time
In this position, you will be responsible for assisting the supervisor/manager in ensuring the smooth operation of the warehouse activities, managing staff and maintaining safety and…
Added 21 mins ago
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HR Generalist
Sysco
AB · Sysco Edmonton
- Full-time
Collaborates with the Human Resources HR Manager to effectively implement local initiatives and execute regional and corporate programs. Contributes to fostering an environment that…
Added 21 mins ago
E-Commerce Activation Manager (18-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
Job title: eCommerce Activation Manager (18-month contract)
Added 21 mins ago
B
Social Media Manager
Blazesoft
Vaughan, ON
- Full-time
Blazesoft is seeking a Social Media Manager to join its marketing division.
Added 21 mins ago
W
(CAN) Associé, équipe de l’aire des caisses
Walmart
Montreal, QC
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 21 mins ago
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(CAN) Consumables Associate (Part Time)
Walmart
Gander, NL
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 21 mins ago
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(CAN) Cosmetics Associate
Walmart
Yellowknife, NT
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 21 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart
Val-d'Or, QC
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 21 mins ago
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(CAN) Asset Protection Associate FT
Walmart
Rockland, ON
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…

Maple

Bilingual Client Success Manager (Direct Partnerships)

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a healthcare benefit to their employees or members.

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4–6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder relationships - ideally with Enterprise or Strategic clients - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will lead program launches, onboarding, and strategic account management for enterprise partners. They are responsible for driving renewals, expansion, and retention while maintaining strong relationships in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4–6+ years of experience in client-facing roles. A strong track record of managing complex, multi-stakeholder accounts and meeting NRR targets is required.

Skills

Client success
Account management
Bilingualism
Strategic planning
Relationship management
Data analysis
Sales
Cross-functional collaboration
Program management
Negotiation
Forecasting
Communication
Presentation skills
Business reviews
Upselling

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Enterprise Accounts
Strategic Accounts
Bilingual
Healthcare Platform
Onboarding
Business Reviews
Net Revenue Retention
Upsell
Cross-sell
Renewal Cycles
Forecasting
Negotiation
Data Fluency
Stakeholder Management
Remote Work
Hybrid Work
Maple
Direct Partnerships

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