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Added 46 mins ago
E
Membership Sales Advisors, Toronto
Equinox
Toronto, ON
- Full-time
Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our…
Added 46 mins ago
Assistant Store Manager - BOSS Mirabel
HB Canada, Inc.
Mirabel, QC
Added 1 hour ago
MP
Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
Wellness resources and benefits including a wellness spending account
Added 1 hour ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 1 hour ago
SJ
Personal Support Worker - Halton Region Programs
St. Joseph's Home Care
Burlington, ON
- $19.84 CAD / hour
- Part-time
Follows daily client care schedules as determined by the Manager or Supervisor
Added 1 hour ago
EL
Key Holder - Le Labo - Seasonal FT Temp - Hazelton, ON
Estée Lauder Companies
Toronto, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
EL
Assistant Store Manager - Le Labo - Full time - Carrall Street - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 hour ago
BT
Manager, Financial Accounting
Bison Transport Inc.
Winnipeg, MB
- Full-time
The Manager, Financial Accounting leads the financial accounting function and is accountable for the timely, accurate, and complete preparation of monthly, quarterly, and annual financial…
Added 1 hour ago
TU
Welder
The Universal Group
Ottawa, ON
- Full-time
Reads, interprets, and builds from construction drawings as assigned by the Fleet Manager.
Added 1 hour ago
TC
Pharmacy Assistant Specialty - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
· Flexible work options and wellness programs
Added 1 hour ago
TC
Production Pharmacy Assistant - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
· Flexible work options and wellness programs
Added 1 hour ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Added 2 hours ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
…annual performance bonuses), comprehensive health benefits and wellness programs, membership discounts, employee referral bonus, eligibility for our pension plan, career development…
Added 2 hours ago
Licensed Dispatcher
Rise Air
Saskatoon, SK
Reporting to the Manager, Operational Control, a Licensed Dispatcher is responsible for all technical aspects of flight planning for all aircraft and works closely with the pilot-in-command…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 2 hours ago
CC
Machine Operator
CRH Canada
Balzac, AB
- Full-time
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 hours ago
BM
Child Care Attendant - Year-Round - Occasional
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Added 2 hours ago
TC
Assistant Store Manager Marshalls - South Keys Mall
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 2 hours ago
BM
Assistant Manager, Patrol Services - Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Added 2 hours ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Talent Attraction [Campus] you will:
Added 2 hours ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
Added 2 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 2 hours ago
CR
Part Time HCA- Days
COGIR Real Estate
AB · Edmonton, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 2 hours ago
CI
Outside Sales Representative
Core-Mark International
AB · Edmonton, AB
- Full-time
Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid…

Maple

Bilingual Client Success Manager (Direct Partnerships)

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a healthcare benefit to their employees or members.

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4–6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder relationships - ideally with Enterprise or Strategic clients - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will lead program launches, onboarding, and strategic account management for enterprise partners. They are responsible for driving renewals, expansion, and retention while maintaining strong relationships in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4–6+ years of experience in client-facing roles. A strong track record of managing complex, multi-stakeholder accounts and meeting NRR targets is required.

Skills

Client success
Account management
Bilingualism
Strategic planning
Relationship management
Data analysis
Sales
Cross-functional collaboration
Program management
Negotiation
Forecasting
Communication
Presentation skills
Business reviews
Upselling

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Enterprise Accounts
Strategic Accounts
Bilingual
Healthcare Platform
Onboarding
Business Reviews
Net Revenue Retention
Upsell
Cross-sell
Renewal Cycles
Forecasting
Negotiation
Data Fluency
Stakeholder Management
Remote Work
Hybrid Work
Maple
Direct Partnerships

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