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Added 4 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents, enterprise agents, and native/internal agents to…
Added 4 mins ago
P
Plant Director
Prysmian
Saint-Jérôme, QC · St Jerome
- Full-time
Lead the development of the annual business plan and budget, ensuring alignment with broader organizational goals.
Added 4 mins ago
W
Field Engineer
Weir
Rouyn-Noranda, QC
- Full-time
⦿ Cross-functional Collaboration: Liaise with technology centers, product management, and aftermarket sales to align on strategic initiatives and equipment enhancements.
Added 4 mins ago
T
Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
Lead the development of team-wide reports and summaries that clearly communicate progress, accomplishments, emerging risks, challenges, strategic objectives and outcomes.
Added 4 mins ago
Retail Team Lead - Square one
Laura Canada
Mississauga, ON
…every customer. You will be joining a Company focused on the development and career growth of its…
Added 4 mins ago
Retail Team Lead - Oakville Place
Laura Canada
Oakville, ON
…every customer. You will be joining a Company focused on the development and career growth of its…
Added 4 mins ago
MS
Senior QA Automation Engineer
Motorola Solutions
Vancouver, BC
- Full-time
product engineering teams to ensure every release meets the reliability bar our customers depend on, owning test strategy, automation, release validation, and defect prevention end-to-end.
Added 4 mins ago
MS
System Development Engineer II
Motorola Solutions
Vancouver, BC
- Full-time
As a System Development Engineer II, you sit at the high-velocity intersection of Software Engineering and Systems Architecture, building the sophisticated tooling that allows our systems…
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M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
MSD
Kirkland, QC
- Full-time
Responsible for planning and development of product related economic and value evidence strategy.
Added 4 mins ago
Product Specialist - CRM
PBS Systems
Calgary, AB
As a Product Specialist (CRM) you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating…
Added 4 mins ago
Product Specialist - CRM
PBS Systems
Calgary, AB
As a Product Specialist (CRM) you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating…
Added 4 mins ago
B
Senior Manufacturing Engineer - Consumables Manufacturing
Bio-Techne
Toronto, ON · CA - Ontario - Toronto
- Full-time
Work both independently and lead cross-functional teams to continually improve manufacturing processes and execute New Product Introductions (NPI) that achieve growth and scale-up targets…
Added 4 mins ago
C
Full Stack Support Engineer, Vice President
Citi
Mississauga, ON
- Full-time
…individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their…
Added 4 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Dartmouth, NS
- Part-time
…talents, and continually educates themselves and others on product styles, features, and…
Added 4 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
…talents, and continually educates themselves and others on product styles, features, and…
Added 4 mins ago
CT
Category Business Manager - Hardgoods (12 Month Contract)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
…responsible for the selection, purchase, and allocation of product to achieve category sales, margin and inventory turnover targets. The Category Manager plays a leadership role in driving…
Added 4 mins ago
FI
Insurance Broker
Farnese Insurance Brokers
AB · Greater Edmonton Metropolitan Area
- Full-time
…relationships, following up on leads, participating in local business development activities, and staying knowledgeable about industry trends and product…
Added 4 mins ago
K
Part-Time Key Lead (Toronto Premium Outlets)
Knix
Milton, ON
- $22.7 CAD / hour
- Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 4 mins ago
CL
Technical Product Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business…
Added 4 mins ago
K
Key Lead (Lime Ridge Mall)
Knix
Hamilton, ON
- $22 CAD / hour
- Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 4 mins ago
TP
Director/Sr. Director Generics Corporate, Wholesale and Hospital Account Sales Leader (National)
Teva Pharmaceuticals
Toronto, ON
- Full-time
Lead complex negotiations related to product mix, pricing, listings, programs, and commercial terms to achieve balanced and profitable outcomes.
Added 4 mins ago
AC
Disability & Risk Management Specialist/Manager
Algoma Central Corporation
St. Catharines, ON
- Full-time
…agriculture, mining, and construction. Algoma also operates a domestic product tanker fleet, an international ocean self-unloader fleet, and holds interests in global joint ventures serving…
Added 4 mins ago
FD
Lighting Specifications & Product Sourcing Specialist
Factory Direct Lighting
Markham, ON
- Full-time
· Coordinate samples, product reviews and agreed customization with manufacturers; identify approval, cost and lead-time implications before commitment.
Added 4 mins ago
LS
Enterprise Architect - ServiceNow
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Part-time
Lead the assessment of the existing ServiceNow enterprise platform architecture, identifying technical gaps, risks, dependencies and opportunities for improvement
Added 4 mins ago
SI
Field Development & Sales Growth Manager – Canada | Field Development Manager
SeneGence International
Burnaby, BC
- Full-time
We're looking for an enthusiastic, results-driven Field Development Manager to help grow and strengthen our Canadian distributor community.

Maple

Bilingual Client Success Manager (Direct Partnerships)

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a healthcare benefit to their employees or members.

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4–6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder relationships - ideally with Enterprise or Strategic clients - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will lead program launches, onboarding, and strategic account management for enterprise partners. They are responsible for driving renewals, expansion, and retention while maintaining strong relationships in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4–6+ years of experience in client-facing roles. A strong track record of managing complex, multi-stakeholder accounts and meeting NRR targets is required.

Skills

Client success
Account management
Bilingualism
Strategic planning
Relationship management
Data analysis
Sales
Cross-functional collaboration
Program management
Negotiation
Forecasting
Communication
Presentation skills
Business reviews
Upselling

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Enterprise Accounts
Strategic Accounts
Bilingual
Healthcare Platform
Onboarding
Business Reviews
Net Revenue Retention
Upsell
Cross-sell
Renewal Cycles
Forecasting
Negotiation
Data Fluency
Stakeholder Management
Remote Work
Hybrid Work
Maple
Direct Partnerships

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