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Added 13 mins ago
S
Underwriter I (PL Mono)
SGI
Regina, SK
- Full-time
…You will provide work review and approval to staff in less senior positions and build relationships and continuously learn and develop knowledge about the end customers' needs through the…
Added 13 mins ago
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Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 13 mins ago
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Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Build and manage trusted relationships with senior clients and stakeholders, while working effectively across multidisciplinary teams.
Added 13 mins ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 13 mins ago
Senior Administrative Assistant
Richardson Wealth Ltd
Toronto, ON
We are seeking a highly organized, proactive, and adaptable Senior Administrative Assistant to provide executive-level support to two senior leaders. This is an exciting opportunity for…
Added 13 mins ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Montreal, QC
- Full-time
We are looking for a Senior IT Infrastructure Administrator, DevOps to join our Cloud Infrastructure team and help build the next generation of Confluence’s cloud environment.
Added 13 mins ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Toronto, ON
- Full-time
We are looking for a Senior IT Infrastructure Administrator, DevOps to join our Cloud Infrastructure team and help build the next generation of Confluence’s cloud environment.
Added 13 mins ago
MH
Senior Accountant- Edmonton, AB
Mint Health + Drugs
Edmonton, AB
- Full-time
We are seeking a highly organized and detail-oriented Senior Accountant to support our finance team in a fast-paced environment. The successful candidate will have experience with financial…
Added 13 mins ago
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Full Stack Engineer
RBC
Vancouver, BC
- Full-time
As Senior Full Stack Engineer in AI Engineering within US Functions Technology (Finance, Risk, Law & Audit), you will be a hands-on contributor helping modernize how US corporate functions…
Added 13 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
As a Senior Systems Design Engineer, ideal candidate will drive balanced, scalable, and automated solutions. Candidate will be a self-driven systems engineer, who enjoys owning complex…
Added 13 mins ago
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Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
You are a senior B2B marketer who knows how to build a programme, not just run one. You have spent years marketing through channel partners - dealers, brokers, lenders, or comparable…
Added 13 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
…serve as a trusted advisor to the CEO, Executive Advisor and senior management team, providing strategic guidance and hands-on leadership across all areas of human…
Added 13 mins ago
MS
Senior Analyst, Real Estate Investments
Make Space
New Westminster, BC
- Full-time
The Senior Analyst, Real Estate Investments sits in our Business Intelligence team and owns the models that drive our biggest decisions: which funds we launch, which facilities we buy,…
Added 13 mins ago
BL
Specialist, Business Development & Marketing
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Strong executive presence and conduct, able to work with Senior Management of the Firm
Added 13 mins ago
SF
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
- Full-time
Written and oral communication skills should be of a very high calibre as the individual will be required to deal with senior management and the Operations team on a regular basis.
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Senior ServiceNow Platform Architect (CoE / Vault)
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior ServiceNow Platform / Enterprise Architect to assess its ServiceNow platform, define the target operating model and roadmap for a ServiceNow…
Added 13 mins ago
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SQUAMISH-SENIOR MEDIA ACCOUNT MANAGER
North Shore News
North Vancouver, BC
- Full-time
…within Glacier Media Group/ Lodestar Digital is seeking a driven Senior Media Account Manager to join our high-performing team. Located just off the Sea-to-Sky Highway between Vancouver and…
Added 13 mins ago
T
System Engineer II - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Temporary
Provides senior level of engineering expertise to integrated system-related projects that support transportation service delivery in an integrated, multi-modal environment.
Added 13 mins ago
HC
Senior Network & Security Specialist
Hardlink Consulting Corp.
Vancouver, BC
- Full-time
As our firm continues to grow, we are seeking a Senior Network & Security Specialist to join our team and lead the design and delivery of network and security initiatives for our mining and…
Added 13 mins ago
RH
Controller
Robert Half
Vancouver, BC
- Full-time
…entrepreneurial environment and enjoys partnering with operations and senior leadership to support business…
Added 14 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 14 mins ago
KR
Senior Treasury Analyst
KIT Recruitment
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
KIT Recruitment is partnering with an established organization to recruit a Senior Treasury Analyst to join its growing finance team.
Added 14 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
Supervisory or senior-level experience preferred.
Added 14 mins ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…
Added 14 mins ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
- Full-time
This senior leadership position offers substantial autonomy, direct access to the President, and influence over the organization's direction.

Maple

Bilingual Client Success Manager (Direct Partnerships)

Toronto, ON, Canada

Pay range: $88,000 - $100,000 + variable pay · Full-time

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Job details

Pay: Pay range: $88,000 - $100,000 + variable pay
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a healthcare benefit to their employees or members.

In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real impact.

Your responsibilities

As a Bilingual Client Success Manager, you will:

Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor - in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles - including forecasting and negotiation - in partnership with Sales.
Surface account themes, risks and opportunities to internal leadership along with proposed solutions, and contribute to playbooks and best practices that support team growth.
Partner cross-functionally across Sales, Marketing, Product and Support to ensure a seamless experience for your accounts.

What success looks like

In your first 90 days, you'll complete onboarding and ramp up on Maple's tools and processes, then take full ownership of your portfolio with no disruption to client relationships during handoff. You'll complete an initial touchpoint or business review with each account to build relationships and surface immediate risks or opportunities and get up to speed on any active renewals, transitions or expansion opportunities in motion.

Over your first 12–18 months, you'll own your portfolio's Net Revenue Retention performance in line with your team's target. You'll identify and close upsell and cross-sell opportunities, serve as a senior bilingual resource for your pod, and contribute to playbooks and process improvements that support long-term bilingual client success capacity across the team.

What you bring

Full bilingual fluency in French and English (spoken and written), with the confidence to lead relationships, meetings and written communication in both languages.
4–6+ years of client-facing experience in Client Success, Account Management or Sales, managing complex, multi-stakeholder relationships - ideally with Enterprise or Strategic clients - with a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
Comfort operating independently, including on long, non-standard renewal or transition cycles, with limited guidance.
Strong data fluency, with the ability to translate performance data into insights and recommendations for internal and client-facing audiences.
Experience leading cross-functional initiatives and partnering with senior stakeholders to align on account strategy.
Excellent relationship management, presentation and communication skills across all stakeholder levels, in both French and English.
A strategic, results-driven mindset - comfortable operating in ambiguity, with a strong sense of ownership and urgency.

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most.
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

Job type: Existing vacancy, full-time
Hiring manager: Manager, Client Success
Location: Remote within Canada, or Hybrid for Toronto/GTA-based candidates
Start date: December 2026
Vacation: 3 weeks
Pay range: $88,000 - $100,000 + variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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More about this job

Responsibilities

The Client Success Manager will lead program launches, onboarding, and strategic account management for enterprise partners. They are responsible for driving renewals, expansion, and retention while maintaining strong relationships in both French and English.

Requirements

Candidates must possess full bilingual fluency in French and English and have 4–6+ years of experience in client-facing roles. A strong track record of managing complex, multi-stakeholder accounts and meeting NRR targets is required.

Skills

Client success
Account management
Bilingualism
Strategic planning
Relationship management
Data analysis
Sales
Cross-functional collaboration
Program management
Negotiation
Forecasting
Communication
Presentation skills
Business reviews
Upselling

Benefits

Health insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Paid health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Enterprise Accounts
Strategic Accounts
Bilingual
Healthcare Platform
Onboarding
Business Reviews
Net Revenue Retention
Upsell
Cross-sell
Renewal Cycles
Forecasting
Negotiation
Data Fluency
Stakeholder Management
Remote Work
Hybrid Work
Maple
Direct Partnerships

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