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Added 3 mins ago
SC
Sales Associate
Staples Canada
AB · Red Deer County, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 19 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Calgary, AB
- Full-time
…issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy…
Added 19 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 19 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 19 mins ago
PC
Floor Supervisor - Full-Time
PVH Corp.
London, ON
- Full-time
…our iconic brand, all under the guidance of our amazing Store Manager. As a Floor Supervisor, you will take on a leadership role by driving daily sales goals and supporting the creation of…
Added 34 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
Our growing diversified investment banking team is seeking an Associate Vice President (Manager) to join our team in Calgary, Edmonton or Winnipeg to play a key role across all aspects of…
Added 1 hour ago
W
Asset Protection Associate
Walmart
Owen Sound, ON
- Part-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 2 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Toronto, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 hours ago
NB
Business Account Manager
National Bank of Canada
Brossard, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 6 hours ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Companies
Fort St. John, BC
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 6 hours ago
Sales Associate
Laura Canada
Dartmouth, NS
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 7 hours ago
W
(CAN) Consumables Associate PT
Walmart
Vancouver, BC
- Part-time
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Added 7 hours ago
TH
Associé(e), plomberie/électricité (temps plein)
The Home Depot
Canada
- Full-time
Added 7 hours ago
TH
Lot Associate Part-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 7 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 8 hours ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Saskatoon, SK
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 hours ago
SALES ASSOCIATE - MARKET MALL - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 10 hours ago
WC
(CAN) Consumables Associate PT
Walmart Canada
Vancouver, BC
- Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 10 hours ago
WC
(CAN) Cashier
Walmart Canada
Burnaby, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 10 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Surrey, BC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 10 hours ago
Sales Associate-Retail
Roots
Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 10 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Camrose, AB
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 10 hours ago
W
(CAN) Part-Time Over-the-Counter Associate
Walmart
Stratford, ON
- Part-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…

Maple

Client Success Associate (Bilingual, French/English)

Toronto, ON, Canada

Pay range: $68,000-$79,000 plus variable pay · Full-time

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Job details

Pay: Pay range: $68,000-$79,000 plus variable pay
Job type: Full-time
Experience: 3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Posting language: English
Posted: Oct 7, 2026

Original job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own.

\nThe role

As we continue to grow our Channel Partnerships business - one of Maple's largest commercial distribution channels, working with insurance providers, benefits brokers, and other organizations that bring virtual care to their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel partners.

In this role, you'll be the primary contact for your partners - moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales - with your Team Lead close by whenever you need a sounding board.

Your responsibilities

As a Bilingual Client Success Associate, you will:

Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive
Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction
Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners
Coordinate renewals across your portfolio - tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details
Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping
Salesforce accurate and up to date
Partner across Operations, Support, and Product to resolve partner issues before they escalate
Use data to track partner performance - flagging risks early and making sure reporting is accurate and delivered on time
Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows

What success looks like

In your first 90 days, you'll build a strong understanding of Maple's channel programs, tools, and workflows. You'll take ownership of your assigned portfolio, support active program launches, and start managing partner communication on your own - leaning on your Team Lead for the trickier calls, and building credibility by staying organized, responsive, and detail-oriented.

Over the next 12 to 18 months, you'll confidently manage your portfolio end to end. You'll coordinate renewals across your accounts - building clear renewal narratives, tracking timelines, and navigating the variables that shape contract outcomes - contribute to partner expansions, and proactively surface insights that improve program delivery. You'll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple's channel partners.

What you bring

3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
Strong ownership - you follow through, stay organized, and manage multiple priorities without letting things slip
Clear, professional communication that builds trust with partners and internal stakeholders
Comfort balancing relationships and operations - from partner conversations to the detailed workflows behind billing, eligibility, and reporting
A proactive approach to problem-solving - you know when to take action and when to loop in your Team Lead
Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
A collaborative mindset - you work well cross-functionally to solve problems and improve outcomes
Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind - and your loved ones - matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

Job type: New role, full-time
Hiring manager: Senior Manager, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
Start date: November 2026
Vacation: 3 weeks
Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.
Pay range: $68,000-$79,000 plus variable pay

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Apply About employer

More about this job

Responsibilities

The associate will act as the primary day-to-day contact for a portfolio of channel partners, managing program launches, renewals, and ongoing communications. They will also collaborate with internal teams like Operations, Support, and Product to resolve issues and improve workflow playbooks.

Requirements

Candidates must have 3+ years of experience in a client-facing or account management role, ideally within a B2B or SaaS environment. Full bilingual fluency in French and English is required to lead meetings and manage relationships effectively.

Skills

Client success
Account management
Bilingual
French
English
Salesforce
Relationship management
Project management
Data analysis
Communication
Problem-solving
B2B
SaaS
Operations
Reporting

Benefits

Medical insurance
Dental insurance
Life insurance
Health spending account
Flex benefits
Group retirement savings plan
Health days
Destination days

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Bilingual
French
English
SaaS
B2B
Salesforce
Healthcare
Virtual Care
Channel Partnerships
Operations
Reporting
Billing
Eligibility
CRM
Project Coordination
Stakeholder Management
Workflow Improvement
Data Analysis

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